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Mattie Imports,Inc. - Service Center

Fall River, MA

4.7
771 Lifetime Reviews Review Dealership

771 Reviews of Mattie Imports,Inc. - Service Center

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June 26, 2015

"Great service and sales, always"

- Maxwell Rich

I have purchased a Certified VW at Mattie, Serviced 4 different Audis at Mattie and have been a loyal customer for almost 8 years. Mattie is my first choice for service due to their knowlegdeable staff, fair pricing, full disclosure, courteous and quick service, and exceptional customer service. On numerous occasions, the Mattie Family has provided free parts and services as a courtesy, such as when an ABS sensor failed during a brake replacement on a 12 year old car. It was a totally unnecessary offer and yet it showed the kindness and care manager Brian Farrington has for his customers. Roy in service is friendly, direct, knowledgeable and provides spot on estimates on price and labor time. The whole team goes above and beyond to make it a pleasurable experience. Mattie really does operate by their matra, "where friends become family".

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Recommend Dealer
Yes
Employees Worked With
Roy
June 26, 2015

"Polite!"

- Swimmer

Greeted me with a smile and explained what would be done as well as the length of time it would take. My wait was comfortable as I finally had some free time to read a good book. When all was done, I got in my car and found it very clean and thought I had a new car! I love my yearly visits.

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Recommend Dealer
Yes
Employees Worked With
Brian Farrington
June 26, 2015

"Excellent experience"

- lwinlc

went in for an oil change... Was treated very well.. Everything completed in a timely fashion. Everyone was friendly, helpful and very nice to deal with.

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Yes
Employees Worked With
Brian Farringto
June 25, 2015

"Best Service Experience I've Ever Had!"

- Fall River Visitor

Visiting Fall River-Newport area when my VW Taureg came down with a fuel filter problem. Matte VW-Audi took me in without an appointment and had me back on the road within hours. The service experience alone is reason to buy a car from Matte!

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Recommend Dealer
Yes
Employees Worked With
Brian Farrington
June 25, 2015

"Great service"

- Mky1965

Service was great and the staff was extremely friendly and knowledgable. Tha car was completed in a timely manner the car was cleaned and waiting for us

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Yes
Employees Worked With
Unknown
June 25, 2015

"Great service"

- ebclaw

They have been very attentive to any concerns and have provided efficient and fair service and have stood behind their vehicle. They are very knowledgable about their vehicles.

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Yes
Employees Worked With
Roy, Ryan
June 23, 2015

"honesty and helpfulness"

- vwtdiboxergirl

I purchased a certified pre owned Jetta from another dealership. Mattie helped me find an issue and gave me thorough explanations on what was happening. I thank their ability to give me thorough information, photos of the part that was compromised and how they assisted me with VW of America. I will be back for repairs and to hopefully purchase a NEW VW golf sportswagen !!

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Yes
Employees Worked With
Brian, Roy
June 22, 2015

"Great servic"

- 2002ttquattro

The service team was excellent. Responsive, understanding, explained in detail everything they did and why it needed to be done. Roy was a wealth of information, I 'diy' a fair amount of work on my TT and the service team understood and respected that. Zero sales pressure, unlike other dealers in R.I. I had the car towed there by AAA and the driver actually called me and said "wow, I was wondering why you went all the way to Fall River when there's an Audi dealer up the street, now I know why". I highly recommend this dealership.

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Yes
Employees Worked With
Roy
June 22, 2015

"Diagnostic on my daughter's car"

- Tiguan

Brian was helpful. I did not have service performed yet as my daughter needs to decide what she wants to do first. Brian was helpful in determining order.

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Yes
Employees Worked With
Brian
June 20, 2015

"Great experience"

- krista

Recurring tire issue, still not resolved, but they are working w me to fix problem. Roy and Jared was great...driving me to/from work while repair done.

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Recommend Dealer
Yes
Employees Worked With
Roy and Jared
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