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Maus Nissan of North Tampa

Tampa, FL

4.6
1,382 Reviews
Welcome to Maus Nissan Of North Tampa! We're proud to serve our community and treat drivers in Tampa and Temple Terrace, FL, like family. With a great selection of cars, helpful financing, and experienced service technicians, we can help drivers in Del Rio and Lake Magdalene take good care of their cars.
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11011 N Florida Ave

Tampa, FL

33612

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Showing 1,382 reviews

January 16, 2021

The gentleman that I dealt with in the service department on two occasions now was not very nice or helpful. I do not get the feeling that this dealership cares about getting my business. More

by Peanuttawnymoxie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo Rizo
Jan 18, 2021 -

Maus Nissan of North Tampa responded

Peanuttawnmoxie thank you for bringing this to our attention. We empower our staff to take care of and attempt to exceed our customers expectations. If you have a couple of minutes and are willing to let our service director know what happened he would be glad to listen. Brandon Cruz bcruz@mausfamilyauto.com or 813.931.6655

Jan 21, 2021 -

Peanuttawnymoxie responded

The first encounter I had with Leo I brought in my coupon print outs and was only able to use two coupons so I CLEARLY stated to him that I wanted the rest of them back when I gave them to him. He did not give them back so I went in and asked for them and he blew it off and said he threw them away. It would be nice for him to consider and really listen to what the customer needs and requests. Second time-I brought my car in to have my in cabin air filter and the engine air filter changed. A few days later I tried to open my trunk and the remote and the dashboard button would not work. I know they go through the glove compartment for the in cabin air filter so I checked the button to make sure it was on-it was. Now I use the trunk often and I know for a fact it was working before I brought the car in for the filter changes. I brought the car back and explained that after I had the work done my trunk was not working. He was not very friendly about telling me that the work they did could not have anything to do with it and that I would have to pay $145 to run a diagnostic on it. He said that if they found that it was something they did they would not charge me and I said how would I know either way. He was not even the one to come and tell me that they would fix it but that I would have to pay the $145 anyways because I signed the paper. They never told me how much that costs to fix and I have no way of knowing for sure what it costs. I have dealt with Ferman Nissan since I bought the car in 2015. They were always very kind, friendly and helpful. When you guys took over I continued to come to your dealership hoping to get the same great service but I feel like I just got taken advantage of. Now I have to find another place to take my car. Thank you for taking the time to listen to my concerns.

January 08, 2021

All I have to say is Wow. Excellent service and they treated me like I was family! Jason really helped me out like he said and wouldn’t give up until I left with the car I wanted! Most definitely would More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tobar
Jan 11, 2021 -

Maus Nissan of North Tampa responded

Congratulations on your new vehicle, Mike! We're glad to hear Jason provided you with a 5-star car-buying experience, and we appreciate you taking the time to share this great feedback. We hope you enjoy your new vehicle, and look forward to continuing to serve you!

January 02, 2021

Everyone was very kind and courteous but I did leave with a feeling that they were trying to make me worry about my current car to convince me to buy a new one. The sales person Bladimir was very kind and he More

by sabilewsounds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bladimir Leinz
Jan 11, 2021 -

Maus Nissan of North Tampa responded

Thank you so much for your positive and honest feedback. We do apologize for any pressure you felt from our team, as we always strive to make our customers feel comfortable and at-home with us. We're pleased to hear Bladimir provided you with an excellent experience, though, and we appreciate the opportunity to have served you!

December 31, 2020

I had an excellent experience with Bo Bonelli. Mr Bonelli is very knowledgeable and offered all car buying options that made my decision easy. I am very pleased with my purchase. Thanks to Bo and Maus Ni More

by spiknerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan, LeRoi "Bo" Bonelli
Jan 11, 2021 -

Maus Nissan of North Tampa responded

Congratulations on your new vehicle! We're pleased to hear Bo provided you with an excellent car-buying experience, and we appreciate the opportunity to serve you. Thank you for taking the time to share your positive feedback. Welcome to the Maus Family and enjoy your new vehicle!

December 27, 2020

B o the sale person n mark at at F n I were very helpful they both represent the dealership well very honest n caring about ur car needs the maus nissan family stand by there word we will not los More

by Willieblueeyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark at Finance, Mark Hover, LeRoi "Bo" Bonelli
Dec 30, 2020 -

Maus Nissan of North Tampa responded

Thank you so much for taking the time to share this positive feedback. We're glad to hear Bo & Mark took good care of you, and that you had a 5-star car-buying experience with us! We hope you enjoy your new vehicle, and look forward to continuing to serve you. Welcome to the Maus Family!

December 22, 2020

This is the second time I went to Maus Nissan and Justin helped me out, the service I received both times have been absolutely amazing! More

by Candicediaz91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Skelton
Dec 23, 2020 -

Maus Nissan of North Tampa responded

Congratulations on your new vehicle, and thank you for allowing us the opportunity to serve you again! We appreciate your positive feedback, and hope you enjoy your new car! Thank you again!

December 20, 2020

I really want to say thank you for the great customer service we received from Wes. Wes came to us and ask if we been helped, we been walking at the parking lot for about 10 minutes and he was the only More

by Nelson Benavides
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ramize, Wes Joseph
Dec 21, 2020 -

Maus Nissan of North Tampa responded

Thank you so much for the positive feedback, Nelson. We're glad to hear Wes and Daniel provided you with excellent service!

December 17, 2020

Y’all are my favorite dealer and I will definitely be coming back to Maus Nissan to buy another vehicle from Justin and the team! Thank you!!!!! More

by tararitzy7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Santana, Justin Skelton
Dec 21, 2020 -

Maus Nissan of North Tampa responded

Congratulations on your new vehicle, and thank you for allowing us the opportunity to earn your business! We appreciate the great feedback, and look forward to continuing to serve you! Welcome to the Maus Family!

December 10, 2020

Complacidos con la compra y el trato q nos dio Jason Tobar. Exelente persona y but agredecid yo y mi familia por la ayuda y la atencion More

by Miguelynegra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tobar
Dec 11, 2020 -

Maus Nissan of North Tampa responded

Gracias Miguelynegra!!

December 07, 2020

Speedy, efficient care every time! Good service and friendly service. Would highly recommend the sales department as well as the speedy service department. My next car will still be a Nissan! More

by lili228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martin, Leo Rizo
Dec 11, 2020 -

Maus Nissan of North Tampa responded

We're pleased to see this! Thank you so much for the great review, lili228!

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