Maus Nissan of North Tampa

I had a really horrible experience at this location this morning. I've been taking my car for oil changes since 2020 when I purchased the car from Maus Nissan. Usually Arthur Seabury services my vehicle an morning. I've been taking my car for oil changes since 2020 when I purchased the car from Maus Nissan. Usually Arthur Seabury services my vehicle and I've had nothing but pleasant interactions. My account I think has switched to a woman whos name starts with F and she has also been very kind. Today everyone looked like they were standing around doing nothing, and I sat in my car for at least 3 minutes before being serviced. I go to sit in the waiting room and you all told me that my hood latch was not working. My hood latch was working when I brought the car in, your tech told me that he was able to open it fine, and then the second time he opened it it was broken. This is all the information I was given. You all broke my hood latch, and then when I asked for a rental car which was suggested by your own staff, the woman who was servicing me, I was met with nothing but rudeness. We went to speak with the service manager Brandon Cruz Jr, who I have never seen before. As we walk up he is carrying on a conversation with another staff member about ozempic, he sees us standing there and finishes his conversation before addressing me and your staff which was incredibly rude. I told them the situation and I said I needed to leave by 9:30 to get to work. I was told you could give me a rental and Brandon says "Why would I do that?" ,......UH because you broke my car. I don't want to drive without access to the hood. I explained this and he said "your car drives fine you can bring it back, why do you need access to the hood." I explained a situation where I diagnosed a misfire on the side of the road and his response was "and youre going to fix that yourself on the side of the road?" It was just so absolutely rude and belitting. I asked him how much the rental would be and he said "i dont know like $45" and I said "you can't comp $45???" and he just kept repeating "why would I do that. Why would I do that?" BECAUSE YOU BROKE MY CAR. I am really not asking for a lot, to borrow a rental for the afternoon while you fix my hood. He couldn't even guarantee that he would fix it. He just said "I can take a look". Not ONCE did he ever show any interest in helping me or giving me an ounce of customer service. He was belittling and unbelievably rude. I told him I live in Palmetto. I need to be able to get home. He could've simply said "I'm really sorry our policy doesnt cover a rental" and I wouldve probably just paid for it and been on my way. Instead he was so rude. I went into the office and one of the workers asked me if I had been helped and I just said that I have never seen that guy out there before but he was the rudest person I've ever dealt with in customer service. This guy looks no older than 24 years old. He then stormed in and said I cant cuss in front of customers like that (there were no customers in there and he is an xxx). He told me to not bring my car back and was just completely combative the entire time. Absolutely unbelievably poor customer service. I have never seen this guy before and I have been taking my car here for oil changes since 2020. More

Outstanding service! Damien answered all of our questions and was very professional. He gave us his undivided attention, and it took us no time at all to find the car we Damien answered all of our questions and was very professional. He gave us his undivided attention, and it took us no time at all to find the car we wanted. I would recommend this dealership to everyone! More

The only reason they are getting a one is because they gave me a loaner while they worked on my car for over a month. Tori (a female mind you) that works in services and Jason the service manager did exa gave me a loaner while they worked on my car for over a month. Tori (a female mind you) that works in services and Jason the service manager did exactly everything they say that mechanics do to women they did to me. They played me like a fiddle. They pretended to be operating in my best interest all the while lying over charging me and putting me back in my car in the condition it was in unsafe. The mechanics put my windshield on backwards. How does that happen. They fixed my car just so that two days later the check engine light came back on so I would have to bring it back to them so they can give me another big whopping bill. Now they stated they would do repairs partial repairs for free for me and I can't really drive the car long distance when they know that's what I do for work but yet and still they give me back a car with blots missing, zip tie tube together because a piece was broken windshield wipers on backwards and now I have to go to my goddaughter's funeral both her and her son died I have to drive my car to Orlando Airport and I was told the parts would be in by Friday August 14th and here it is August 17th and parts still not here. I had to cancel my group home clients for my job because I'm afraid to drive my car waiting for the parts to come in and reschedule all my group homes for the week of the 17th and no parts. I don't know what more is wrong with my car if you can't even put on the windshield wipers correctly and blots missing and zip tie holding parts together. And all this going on while I am grieving my loss of family. They took advantage of my kindness, my belief that they cared about me as a customer, and my trust. More

Damian is the greatest guy in the world. He is patient, knowledgeable, and went over and beyond. Everything that I needed from him today. Ten out of ten will recommend. He is patient, knowledgeable, and went over and beyond. Everything that I needed from him today. Ten out of ten will recommend. More

Had a fantastic experience buying a car here yesterday. Awesome team. If you're in the hunt for a Nissan this is the number 1 place. Awesome team. If you're in the hunt for a Nissan this is the number 1 place. More

Everyone I had an encounter with was very pleasant and friendly to work with. They treated me very well friendly to work with. They treated me very well More

Very professional Very kind and very patient made me very comfortable Easy listener and understandable about my situation comfortable Easy listener and understandable about my situation More

From the very first car, we bought there to this car today which makes three you guys have always treated us like family between Antonina who has followed since she worked at Toyota. Damien, who sold us today which makes three you guys have always treated us like family between Antonina who has followed since she worked at Toyota. Damien, who sold us the car yesterday and absolutely outstanding gentlemen Carlos and David were good but the two shining stars are Antonina and Damien. More

Great attention to detail , and fantastic service from maus nissan. Thanks to the best sales mgr Damien Rhule maus nissan. Thanks to the best sales mgr Damien Rhule More

We absolutely love this dealership! Everyone is so friendly and helpful even if not in their lane of expertise. If someone did t know the answer to something, they were quick to return Everyone is so friendly and helpful even if not in their lane of expertise. If someone did t know the answer to something, they were quick to return with the correct answer. Came in for new tires and left with an upgraded and updated brand new 2026 Nissan Pathfinder. We find this vehicle is super safe and sits up just high enough. The safety features are highly impressive! THANK YOU !! More