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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

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February 04, 2021

I find this dealership to be friendly and caring. Tiffany was very accommodating and helpful and let me know what to expect on my next service appointment More

by 7Nissans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
February 04, 2021

I’m very pleased with the service department here at Maus Nissan, my service advisor Katrina Atkinson and service manager Brandon are awesome, I know when I bring my truck in the go above and beyond to make More

by soteri107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetrios Klindonas, Katrina Atkinson, Lance Johnson, Tiffany Norori, John Thorne, Jeremy Kettels, Paul Guglielmo, Sebastian Richards, Kayla Bankert, Brandon Malatino
Feb 06, 2021 -

Maus Nissan responded

soteri107 Thanks for choosing us to service your vehicle. Katrina is one of our best! Jason Rowland Sales Manager jrowland@mausfamilyauto.com and Lance Johnson Service manager ljohnson@mausfamilyauto.com

February 03, 2021

Awesome dealership. I was there for service. The wait time was less than I expected and the dealership is so professional and comfortable. Highly recommend!! More

by cfred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Mar 04, 2021 -

Maus Nissan responded

Thank you so Much for the 5 Stars :) Tiffany is great at what she does, I appreciate the kind words and am happy you had a great experience :) We take pride in our customer service so if you ever have any other car needs feel free to reach out to us :) 727-815-3095 -Paul Da Rocha "Owner Loyalty Manager"

February 03, 2021

Service advisor mislead me to sell a repair the manager ADMITTED would not fix my issue and KNOWINGLY puts FREON in a leaking system and charges $210 just to have it leak into the cabin for my family to br More

by captnstrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
Feb 04, 2021 -

Maus Nissan responded

Captnstrat, we can see that you are upset, and apologize if you've had a bad experience. We take this very seriously, and are looking into what happened during your visit. A service manager will be reaching out to you shortly, to see what can be done to make things right, but in the meantime, if you have any questions, please don't hesitate to contact me personally, and I will help address your concerns. Thank you for letting us know, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

Feb 04, 2021 -

captnstrat responded

I've had service there since buying the car. The other service advisors always clearly explained my options and costs so I could make an informed decision. This time there was a failure to communicate resulting in me being sold a worthless repair. I'm willing to pay the cost to diagnose the problem and will accept a refund of the service.

February 03, 2021

Service department awesome sells department saks newer going to bay any Nissan with credit score 780 May intersect 8.14 by by by by by More

by J.szewczyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aldo Rrethatakaj, Kevin Leon, Nick Bentley, Katrina Atkinson, Lance Johnson, Tiffany Norori, John Thorne, Jeremy Kettels, Sebastian Richards, Kayla Bankert
February 02, 2021

Excellent service and customer service. I only do my service at Maus Nissan. Came for an oil change and tire rotation. Bought a new 2021 Rogue SV. More

by specialk21373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary service advisor excellent
Mar 05, 2021 -

Maus Nissan responded

Specialk21373- Thank you for the Kind words and the 5 Stars :) We pride our selves in our customer service and Im glad you see that :) and Congratulations on the new Rogue Its a beautiful vehicle, We will see you next time ;) -Paul Da Rocha "Owner Loyalty Manager"

February 02, 2021

Everyone at maus nissan of new port richey was very nice and very professional. I appreciate all the hard work you guys did to get me into my new kicks , thank you. More

by Elikicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Katrina Atkinson, Patrick Hennagir
Mar 04, 2021 -

Maus Nissan responded

EliKicks- Thank you for the Kind words and the 5 stars :) We strive to get better every day and treat our customers like our own family :) so I am happy you you love the Kicks Its a Beautiful vehicle :) Have a blessed day and we will be here when needed :)727-815-3095 -Paul Da Rocha "Owner Loyalty Manager"

February 02, 2021

Greatly appreciate Mary’s excellent customer service skills. We were a longtime customer of hers at another dealership and are happy to see her at More

by Mangicaro33@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Mar 04, 2021 -

Maus Nissan responded

Manicaro33 Thank you for the 5 Stars, It means the world to me and Mary :) Its been a pleasure to have her apart of the Maus family so I am happy you think so to :) We plan to continue to treat you like family :) God Bless have a beautiful day :) 727-815-3095 -Paul Da Rocha "Owner Loyalty Manager"

February 02, 2021

Tiffany is always attentive and helpful. She asked me if I needed a shuttle before I even thought about it. She always makes sure I get out in a decent time More

by Cphoenix1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 02, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Cphoenix1! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Tiffany does a fantastic job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

February 02, 2021

SAVANNA WAS VERY HELPFUL AND MADE MY SERVICE APPOINTMENT VERY PLEASENT. SHE WAS VERY CURTEOUS AND PROFESSSIONAL AND EFFECIENT.THE OIL CHANGE,TIRE ROTATION AND WASH WAS DONE VERY QUICKLY More

by W.VOTTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SAVANNA
Mar 04, 2021 -

Maus Nissan responded

W.VOTTA Thank you for Getting back to us and the 5 Stars :) Savanna Is amazing and will go to the moon and back to make sure you are happy :) Im happy they made it quick for you, If you ever have any other needs Please reach out I appreciate your time :) 727-815-3095 -Paul Da Rocha "Owner Loyalty Manager"

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