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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews
Call Service Center (727) 999-6287

1,977 Reviews of Maus Nissan - Service Center

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October 05, 2020

Great service! Katrina answered all my questions and got me in and out! Even asked for a quote for some added accessories. Great friendly quality service experience! More

by Ryan Port Richey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Oct 14, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Ryan! We appreciate your continued trust, and thank you for leaving a review. Katrina does an excellent job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 05, 2020

I keep getting sales calls and requests to complete I keep getting sales calls and requests to complete survey after 1 oil change. Lance overcharged me and added services I did not request or agree to. More

by utilities
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
Report | Print
Oct 08, 2020 -

Maus Nissan responded

utilities, we can see that you are unhappy with the amount of correspondence you are receiving from the dealership, and that you are upset about a recent service visit. Unfortunately, we do not have enough contact information here to be able to reach back out to you about these incidents. Please contact me personally, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty, 352-403-4811

October 05, 2020

Service was great as usual still waiting to hear from somebody regarding my window tinting I would highly recommend Maus Nissan service department well able to anybody More

by bob.fransen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Lance Johnson
Report | Print
Oct 13, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Bob! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We will look into the window tint issue and a manager should reach out to you shortly. If you have any additional questions, please do not hesitate to contact me directly, and I will be happy to help. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 05, 2020

Service advisor was courteous and found a coupon for me which I appreciated. However, many employees inside were not wearing masks, including my service advisor and the cashier. I did not feel safe waitin More

by Nsmith12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
K Tizzle, John Thorne
Report | Print
Oct 14, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department, Nsmith! We appreciate you taking the time to share with us your experiences and bringing your concerns to our attention. Please know that we are looking into this matter now, and that we are following all requirements for everyone's safety. If you have any other questions, don't hesitate to contact me directly, and I will be happy to help. Thank you, and have a blessed day. -Paul DaRocha, Loyalty Manager

October 02, 2020

My service girl Katrina is awesome/fantastic. The only issue I had was with the mechanic Caleb, an oil change should not be 4hrs, unhappy More

by magalon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Oct 10, 2020 -

Maus Nissan responded

Magalon1, thank you for visiting our Service Department at Maus Nissan of New Port Richey! We appreciate your continued trust, and thank you for sharing your experience. Katrina does a fantastic job for our guests- thank you for recognizing her! We apologize for the inconvenience the delay may have caused you. We would like to look into the matter further, but need more information. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager

September 30, 2020

We purchased a 18 altima new in 18 we are extremely happy.and I've been pleased every time we have are service done.thank you More

by dimitrios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Oct 10, 2020 -

Maus Nissan responded

Thanks for visiting us at Maus Nissan of New Port Richey, Dimitrios! We appreciate your continued trust, and thank you for taking the time to leave a review! All of our staff- sales and service- are dedicated to providing each guest with a truly exceptional experience, and treating you like family- that's our #MausDifference! We are very pleased that you are so happy, and we look forward to serving you again, for years to come! Next time, be sure to take a look at the all new Nissan line-up- the new 2020 Altimas are amazing! Thanks for being a part of our Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 29, 2020

I had an oil change and tire rotation done. The staff was professional and friendly. They had my service done in a reasonable amount of time. More

by Sthomas1971333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori, Ryan Nigro, Ray Gierke
Report | Print
Oct 13, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Sthomas1971333! We appreciate your trust, and thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 29, 2020

Courtesy agent was superbWas not completely sure @ the Courtesy agent was superb Was not completely sure @ the bill and taxes -slight discrepancy Detail job was superb as well enjoy the service over all More

by Joseph
Recommend Dealer
Yes
Employees Worked With
Kayla Bankert
Report | Print
Oct 13, 2020 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Joseph! We appreciate your trust and we thank you for the 5-Stars! Welcome to our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

September 29, 2020

Maus Care really is that! They take care of your car or truck after the sale! I take my Titan in every 5,000 miles for an oil change and tire rotation. Great service and friendly service team.. More

by paul.holzapfel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson, Tiffany Norori
Report | Print
Oct 13, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Mr. Holzapfel! We appreciate your trust, and we thank you for your kind words. We are overjoyed that you are so happy with the Maus Care service on your Titan, and we look forward to taking care of you and your truck for years to come! Welcome to our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

September 28, 2020

Scheduled a service appointment and was informed that Maus Nissan had a shuttle that would drop us off at our destination and come back to get us when our vehicles were ready. Everyone was professional More

by ROSELBNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Oct 10, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, ROSELBNY! We appreciate your trust, and thank you for your kind words. We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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