Maus Nissan - Service Center

Very pleased with the service provided. Tiffany explained the service options that were needed and the service that should be considered on the next visit. The service was done pretty quickly and there were the service options that were needed and the service that should be considered on the next visit. The service was done pretty quickly and there were no issues. More

Refused to stand behind tires that were dry rotted after 2k miles. I won’t be back. No integrity in my experience. I’ve been a gm for 25 years and sometimes you just need to make things right. 2k miles. I won’t be back. No integrity in my experience. I’ve been a gm for 25 years and sometimes you just need to make things right. More

John is great.. Always glad to help & always pays attention to my concerns. Beautiful facility.. Everyone friendly ..Coffee bar good perk..makes waiting more pleasant.. attention to my concerns. Beautiful facility.. Everyone friendly ..Coffee bar good perk..makes waiting more pleasant.. More

Really disappointing to see almost every single employee not wearing a mask. Was told I could wait outside if I was uncomfortable so I did. not wearing a mask. Was told I could wait outside if I was uncomfortable so I did. More

Service was excellent as always friendly staff. I was in & out within reasonable time. Katrina customer service is excellent she’s an asset to the dealership. & out within reasonable time. Katrina customer service is excellent she’s an asset to the dealership. More

I had to bring my 2020 Altima to the shop 3 times so far to get my one window retinted. (The tint was bubbling) The tint got done correctly the 2nd time but whoever did the work put a HUGE deep scratch in m to get my one window retinted. (The tint was bubbling) The tint got done correctly the 2nd time but whoever did the work put a HUGE deep scratch in my door panel, a couple more scratches that aren't as deep and left muddy boot marks on the back of my passenger seat and center console by the air vents. This work is UNACCEPTABLE!!! I was working with Katrina last week, who is great, and she said bring it back in any day next week and she would get me a rental car and get the door panel replaced and my car detailed, so I brought it back yesterday, 9/14, but she wasn't there...Lance the manager would Not give me the promised rental and told me he would have to call someone to see if it could be fixed and if not, he would order the part, either way it would take a week and would not give me a rental. That is UNACCEPTABLE!!!!!! TERRIBLE customer service by ur manager Lance. I showed the service rep the emails stating I would get a rental car and the door panel would be replaced...I do NOT want it fixed, I want it replaced!!! I have put over 50 miles on my car driving it there needlessly for repairs that should NEVER have been needed on a car that was bought only 5 months ago!! I REGRET buying a car at Maus Nissan and will let all my friends know to stay away from this dealership!!!! Giving you just ONE STAR is a gift because you deserve ZERO!!!!!! More

Never had a bad experience in the 8 years I've been coming (prior was ferman) until this last visit. The service rep was rude and acted this way in front of several patrons coming (prior was ferman) until this last visit. The service rep was rude and acted this way in front of several patrons More

My wife and I love your service department we definitely buy our next car from you guys. Everyone is friendly and that makes you feel comfortable. buy our next car from you guys. Everyone is friendly and that makes you feel comfortable. More

Made an appointment for 8am and arrived about 7:45am and was out by 9:15. Great service and everyone very friendly. Thanks and wii be back was out by 9:15. Great service and everyone very friendly. Thanks and wii be back More

Everyone was so courteous and friendly. Once I left the car, they took care of everything and all I had to do was drink coffee. car, they took care of everything and all I had to do was drink coffee. More