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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

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August 24, 2020

Took almost 2 hours to install a new battery. Waited close to four hours . Not very good communication. A lot of employees just wandering around. More

by showwll214
Recommend Dealer
No
Employees Worked With
Lance Johnson
Aug 28, 2020 -

Maus Nissan responded

We can see that you are unhappy and would like to make things right. I'm not sure what the circumstances were surrounding your visit, but we have been experiencing a higher volume in service work lately, and this has caused some wait times to increase. We certainly apologize if the wait was excessive, or if it caused you any inconvenience. Please feel free to contact me directly, and I will be happy help address any concerns you have. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

August 20, 2020

I needed an oil change, an one at a good price. The service was excellent, they took care of me fast, and the employees were great and friendly. Thanks. More

by SOCAGAL1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
Aug 21, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, SOCAGAL1975! We appreciate your continued trust, and thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and we are very pleased to see that you are so happy. Welcome to our Maus Nissan Family, we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

August 19, 2020

Always exceptional service from the service department! Especially Tiffany. She is always there with a smile, always ready to answer any questions, and always goes above and beyond for us! More

by AandMFrary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Aug 21, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, AandMFrary! We appreciate your continued trust, and thank you for leaving us a review. Tiffany does a great job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 18, 2020

The care and concern for the consumer excellent! The treatment and waiting time also excellent. Although the regular person I deal with was not there it was still a smooth process. Don’t remember those More

by jolmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Sep 04, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, jolmo! We appreciate your continued trust and we thank you for taking the time to leave us such a wonderful review. We are very pleased that you are so happy, and we look forard to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 18, 2020

Always is a pleasant atmosphere. Staff is very friendly. Work was done fairly quickly. The rental was great. Could have cleaned up the car a little better. More

by MAROLYN05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Richards
Aug 24, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, MAROLYN05! We appreciate your continued trust, and thank you for leaving us a review. All our staff are dedicated to providing each guest with a truly exceptional experience; we are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 18, 2020

Maus Nissan has always been fair and good to me. I Purchased three cars there and I couldn’t of had a better experience. The sales people were great and very accommodating and John thorn in service is More

by Anthony Conigliaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
Sep 04, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Anthony! We appreciate your continued trust, and thank you for taking the time to leave us such a wonderful review. John does a tremendous job for our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 15, 2020

Good service. Dave was very attentive and worked really hard for what I wanted. For my cars first service they were efficient and polite. Happy with my choice to buy my car there. More

by jmteo44
Recommend Dealer
Yes
Employees Worked With
David Fraser
Sep 03, 2020 -

Maus Nissan responded

Congratulations on the purchase of a new car at Maus Nissan of New Port Richey, jmteo44! We appreciate the opportunity to earn your trust, and we thank you for taking the time to leave us such a wonderful review. Dave does a fantastic job for our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 12, 2020

John Thorne kept me informwd through the whole process of my vehicle status from beginning to end. Very professional and look forward to working with him in the near future. More

by WALLER77
Recommend Dealer
Yes
Employees Worked With
John Thorne
Sep 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, WALLER77! We appreciate your trust, and thank you for taking the time to leave us a review. John does a fantastic job for our guests- thanks for recognizing him! We are very pleased that you are so happy with your experience here, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 12, 2020

Tiff is awesome!Prompt, great customer service. Thank Tiff is awesome! Prompt, great customer service. Thank you See you on the next check up. Lance helped me out on different issue a while ago. He w More

by deanna_stinsman
Recommend Dealer
Yes
Employees Worked With
Carrie Poulsen, Lance Johnson, Tiffany Norori
Sep 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Deanna! We appreciate your continued trust, and thank you for taking the time to leave us a review. Tiffany and Lance both do a great job for our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 08, 2020

Service is always prompt, efficient & timely. Service advisor John Thorne keeps updated to status & advises of any potential delays. Even though there is another Maus dealership closer; we keep coming ba More

by osmiller615
Recommend Dealer
Yes
Employees Worked With
John Thorne
Sep 02, 2020 -

Maus Nissan responded

Thank you for being a loyal and valued memeber of our Maus Nissan of New Port Richey Family, Osmiller615! We appreciate your continued trust, and we thank you for taking the time to leave us such a wonderful review! John Throne does an amazing job for our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you and your vehicle for years to come! Have a very blessed day! - Paul DaRocha, Loyalty Manager

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