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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

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March 22, 2020

Very disappointed in the service dept. I had my car in Very disappointed in the service dept. I had my car in for service and I was never advised that my tires were out of alignment and the rubber was cra More

by Hey Jude
Recommend Dealer
No
Employees Worked With
Katrina Atkinson
Mar 23, 2020 -

Maus Nissan responded

Hey Jude, we can see that you are disappointed with your recent visit to our service department, and we would like to help. Unfortunately, we do not have your contact information for your post, so please contact me directly, and I will be happy to address your concerns. Thank you and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

March 19, 2020

Very professional. I like Nissian cars and they helped me with my new car 2 yers ago. I am originally from NJ. First Nissian purchased in Florida More

by Doghs
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Mar 19, 2020 -

Maus Nissan responded

Congratulations on your purchases at Maus Nissan of New Port RIchey, and thank you for your recent visit! We appreciate your trust, and we thank you for your kind words! We are very pleased to see how happy you are with your experiences here, and we look forward to serving you again, soon! Thank you for being a part of our Maus Nissan Family. Have a blessed day! - Paul DaRocha, Loyalty Manager

March 19, 2020

Cashier rude, & unfortunately in the current climate, no protective actions were taken for disinfecting or social distancing. Employees congregating and socialize with customers wait. No respect for persona More

by None
Recommend Dealer
Yes
Employees Worked With
Female Cashier unknown., Lance Johnson
Mar 19, 2020 -

Maus Nissan responded

We at Maus Nissan are taking the current public health crisis very seriously. That is why last week, our management released numerous policy, as well as public statements, and even social media posts, regarding the steps we are taking, to protect our employees, as well as our customers, from the risk of infection. Your feedback is very important to us, and we would like to know more about your visit, in order to prevent any future miscommunications from occurring. Please contact me directly, and I be will happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

March 19, 2020

We love how well Maus takes care of us! From time of scheduling to completion of the work.....bravo! We tell everyone about maus nissan and the Christian foundation of the business More

by Dennis S.
Recommend Dealer
Yes
Employees Worked With
John Thorne
Mar 19, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department here at Maus Nissan of New Port Richey, Dennis! We appreciate your trust, and thank you for your kind words! We are very pleased to hear how happy you are with your experiences here, and look forward to serving you again, soon! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

March 17, 2020

It took 3-1/2+ hours to complete an oil change, tire rotation, and air filter. An appointment was scheduled for 7:30 am. I was at the dealership by 7:20 am. The service was finally completed by 11:45 am More

by 3888wo4
Recommend Dealer
No
Employees Worked With
John Thorne
Mar 18, 2020 -

Maus Nissan responded

3888wo4, we can see that you are frustrated, and apologize if you had a bad experience. Unfortunately, I do not have contact information for your handle on this post, otherwise, I would have a manager reach out to you immediately. Please contact me personally, and I will be happy to address your concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

March 16, 2020

Service is great drove in for a last minute oil change around 5pm, the job was completed with tire rotation, and offered to wash my car all completed in what I would call nothing flat!! More

by Jamalave7
Recommend Dealer
Yes
Employees Worked With
John Thorne
Mar 17, 2020 -

Maus Nissan responded

Than you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Jamalave7! We appreciate your trust, and thank you for taking the time to leave us a review. We are very pleased that you are so happy with your experience! Welcome to our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

March 16, 2020

Cause additional problems of my car that required more work I don't appreciate not being told the truth set my car there with one problem right at home with another More

by jmacsplace
Recommend Dealer
No
Employees Worked With
Lance Johnson
Mar 18, 2020 -

Maus Nissan responded

Jmacsplace, we can see that you are upset and apologize if you had a bad experience with us. Unfortunately, I do not have contact information from the handle on this post, otherwise I would have a manager reach out to you immediately. Please contact me personally, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

March 16, 2020

Always too long get an oil change. my truck was parked outside done asked attendant outside how long parked. 10 minutes & no one informed me More

by Gitapita2
Recommend Dealer
Yes
Employees Worked With
Jennie Acosta
Mar 18, 2020 -

Maus Nissan responded

Gitapita2, we are disappointed to hear about how your recent visit, and we apologize if you had a bad experience. Please contact me personally, and I will address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

March 16, 2020

They Were prompt, courteous, very helpful, and very honest. Etc. etc. etc. etc. etc. etc. etc. etc. etc. I would type more words to fulfill your 25 word minimum, but that would be simply putting more More

by googeky
Recommend Dealer
Yes
Employees Worked With
Jennie Acosta
Mar 17, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Googeky! We appreciate your trust, and thank you for your wonderful review! We are very pleased that you are so happy with your experience, and thank you for recognizing the great work Jennie does for our guests! Welcome back to our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

March 16, 2020

Staff was very nice and helpful. Made you feel comfortable while waiting. The dealership is so very service oriented. They have such nice areas to sit and relax which makes the wait extremely plea More

by rs.armstrong57
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berumen
Mar 17, 2020 -

Maus Nissan responded

Thank you for your recent visit to Maus Nissan of New Port Richey, Rs.Armstrong57! We appreciate your trust, and thank you for your kind review! Welcome to our Maus Nissan Family; we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

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