Maus Nissan - Service Center

Prompt, courteous service. Very happy with the attention my car gets when I bring it in for service. Everyone is so nice and welcoming. Great! my car gets when I bring it in for service. Everyone is so nice and welcoming. Great! More

3 hours for an oil change 5 plus hours for a front end alignment. even with an appointment was told next time they would give me a loaner car but jennie with an attitude problem said no. Not for an alignm alignment. even with an appointment was told next time they would give me a loaner car but jennie with an attitude problem said no. Not for an alignment. More

I find it ridiculous that I had an 8:15 am appointment this past Saturday and waited over 2 hours for an oil change and my car wasn’t even washed. What’s the point of an appointment? this past Saturday and waited over 2 hours for an oil change and my car wasn’t even washed. What’s the point of an appointment? More

I made an appointment for oil change. When I arrived, I was told it would be 3 hrs. Only took 2.5 but not happy. was told it would be 3 hrs. Only took 2.5 but not happy. More

I scheduled my appointment for 8:00 am on Saturday, 2/15. It was 7:55 Am and I already began receiving sales calls to purchase my Infiniti Q60 from me. After initially saying no, the salesman pushed back and It was 7:55 Am and I already began receiving sales calls to purchase my Infiniti Q60 from me. After initially saying no, the salesman pushed back and continued asking to schedule a meeting. He said he would come and speak to me in the waiting area while my car was being serviced. Little did I know I wouldn’t be in this waiting room until about 8:40 Am due to the overwhelming wait for the service members to get to my car. While waiting, I received the second call:attempt to purchase my vehicle from me. I declined, again stating my car is paid off and there is no chance of me trading in my car for anything on your lot. It was around 9:15 AM where I received my THIRD sales attempt this time from Dimitri who called me from his cell phone number so it wouldn’t come up as the local dealership number. I stated AGAIN I asked to be taken off and I was not selling my vehicle to you. The fourth attempt was a group sales tactic where a dealer walked into the waiting room stating he had $1000 to give away. The only reason this isn’t a 1 star is due to Brittany in your service write-ups department. I will not be back as I am moving back to Tampa. Was only in town this month, and gladly will be back to the Infiniti dealership. More

Katrina was so great to work with. When the car was sitting at the car wash for an extended period she walked over to ensure my car got finished in a timely manner. Really appreciate the service! sitting at the car wash for an extended period she walked over to ensure my car got finished in a timely manner. Really appreciate the service! More

Best dealership in FL! Parts and service departments are wonderful. Maus has the best customer service anywhere. You would be a fool to go anywhere else! wonderful. Maus has the best customer service anywhere. You would be a fool to go anywhere else! More

Was there almost 4hrs for an oil change and was told car was getting washed looked like it was just hosed. I’m coughing it up to just being busy but frustrating none the least. Never had service like that t was getting washed looked like it was just hosed. I’m coughing it up to just being busy but frustrating none the least. Never had service like that there before. More

Tiffany was a good service tech. Only concern was that I had a door trim issue, was this under warranty. I had purchased the trim piece, therefore it was not put under warranty. After the fact I thought t had a door trim issue, was this under warranty. I had purchased the trim piece, therefore it was not put under warranty. After the fact I thought the dismay of needed to be covered under warranty. They said I had to call Nissan and explorer that, instead of my service tech taken care of it. More

The lady that helped me get sorted with the oil change was very kind, and knowledgeable. However being there for almost 2 hrs because the line was incredible long as well as letting not one but two cars c was very kind, and knowledgeable. However being there for almost 2 hrs because the line was incredible long as well as letting not one but two cars cut in front of me and other in line because they came in from the side. I had a appointment and I think it’s a little ridiculous to have to wait not only that long because of the line but also because I have an appointment. More