Maus Nissan - Service Center

Personally welcomed every time. Really feel important to the company especially dealing with the Service Guy John. The work was done very quickly, and what was needed next time was discussed sswd. the company especially dealing with the Service Guy John. The work was done very quickly, and what was needed next time was discussed sswd. More

John Thorne is my service advisor, he did an excellent job. Car was in and out quickly. I was able to get a same day appt, which was wonderful job. Car was in and out quickly. I was able to get a same day appt, which was wonderful More

First time having my car serviced @ Maus...very pleasant and courteous manager & staff...timely service and transportation service to my job worked out nicely...will recommend. and courteous manager & staff...timely service and transportation service to my job worked out nicely...will recommend. More

Terrible Customer Service-as soon as the ink dries! If I could give zero stars, I would. A year after I've purchased, I'm STILL waiting for all the services they MAKE you purchase in "Maus Care" and hav If I could give zero stars, I would. A year after I've purchased, I'm STILL waiting for all the services they MAKE you purchase in "Maus Care" and have tried several times to arrange it with "Alanna" as that is who sales insists must do it. I've left several detailed messages and have never received any calls back. I don't even want to bother with many details here as all that will happen is the "Owner Loyalty Manager" (Paul DaRocha) will do nothing but apologize and leave his cell number for you to call him, yet not actually follow-up on anything. (I talked live with him on the phone and explained the whole problem - he literally said he wanted me to have his cell number "in case he forgets" to call me back). Seriously?? He obviously needs some basic customer service training to carry any "manager" title, let alone one where he is responsible for responding to customers who are already dissatisfied. I've been in touch with Nissan USA as the customer service in the sales department here is a complete joke - we'll see if they can hold this pathetic dealership responsible for carrying the NIssan name. I expect so much more after spending tens of thousands on a brand new vehicle. More

Maus Nissan stays true to their word. They treat you like family even when you come for vehicle service. Thank you. You're the best. family even when you come for vehicle service. Thank you. You're the best. More

Excellent service. No pressure for "mechanic recommends" these services. Work completed on time. Kept abreast of service status. Friendly employees. Nice facilities. Overall great experience. these services. Work completed on time. Kept abreast of service status. Friendly employees. Nice facilities. Overall great experience. More

I was greeted very professionally. Everything was explained to me as to what needed to be done to the car. Lance explained everything. I had my grandson with me and was pleased to see a room designat explained to me as to what needed to be done to the car. Lance explained everything. I had my grandson with me and was pleased to see a room designated fir little ones More

My car was there for 2 days. When I picked it up, I drove 1 mile down the road to find that the issue had not been repaired. Warranty company was billed $2000 and I paid $250 deductible. Now I need another 1 mile down the road to find that the issue had not been repaired. Warranty company was billed $2000 and I paid $250 deductible. Now I need another appointment. Very disappointed! More

Friendly & Thorough The staff at Maus Service were prompt, thorough & made me feel at home offering me snacks & other refreshments. I was only there 1.5 hours & my mainte The staff at Maus Service were prompt, thorough & made me feel at home offering me snacks & other refreshments. I was only there 1.5 hours & my maintenance & oil change was done & they even washed the care for me free of charge as a courtesy. I highly recommend this dealership for all our car care needs. More

Good location. Very professional and customer oriented personnel. Waiting areas were clean and comfortable. Snacks and beverage, coffee and water, were available. All Mays personnel were attentive and fri personnel. Waiting areas were clean and comfortable. Snacks and beverage, coffee and water, were available. All Mays personnel were attentive and friendly. More