Maus Nissan - Service Center

I had a very pleasant experience with this place. From the time I made my appointment they got me in right away. I asked if I got a free car wash some I had to drive over 20 miles for my service and they the time I made my appointment they got me in right away. I asked if I got a free car wash some I had to drive over 20 miles for my service and they did. Not the best car wash by a decent one. I don’t remember the girls name that helped me. She was the last desk on the left of the service department entrance. She was very polite. More

Appointment times I scheduled my oil change for 1:45 on a Friday afternoon. I left work early to make the appointment, arriving at 1:43pm. There are only two service I scheduled my oil change for 1:45 on a Friday afternoon. I left work early to make the appointment, arriving at 1:43pm. There are only two service bays, which does not compliment the volume of services utilized, and when I pulled up one lane had 6 cars backed up and the other lane had 7 bays. As I waited in this line, I was greeted by one of the staff members with the iPad. She was very helpful and friendly. I asked her to be honest with me about the amount of time I would be waiting for my service, which is only about an hour. She said that honestly I would be there over 2 hours. I said I would reschedule because I am not sitting there for 2 hours on a Friday afternoon. It was frustrating because I made arrangements to leave work and that wait time on a Friday was not appealing! I was then trying to figure out my next weeks work schedule trying to figure out when I was going to reschedule this appointment, my schedule was busy so I did not reschedule immediately., That evening I called the service department and they said they could get us in the next morning at 0900, which my husband was able to make that appointment for me. He arrived at 0745 trying to get in early and the car line was again “backed up to US19!” However, Lance was super accommodating and understanding to what had happened on Friday and actually very quickly was able to get my husband fit in much sooner. This is not an issue with Lance, this is an issue with the Service department and throughput. I have always found Lance and the other team members I’ve dealt with to be kind and attentive. One last item I would like to mention, since purchasing my Murano, the amount of phone calls to check on the car over and over and over is beyond annoying to me. The amount of calls around any service and reminder is annoying. Calls, emails, texts, more calls! It’s too much for me. More

Service was excellent....I was kept informed as to what was happening by Lance. He was very helpful and pleasant to deal with. Car was returned to me in nice, cleaned condition. This was a very pleasant ex was happening by Lance. He was very helpful and pleasant to deal with. Car was returned to me in nice, cleaned condition. This was a very pleasant experience More

Had my rogue sport in for an oil change.John Thorne took Had my rogue sport in for an oil change. John Thorne took good care of me. Speedy and friendly service. Washed my rogue sport as swell. Had my rogue sport in for an oil change. John Thorne took good care of me. Speedy and friendly service. Washed my rogue sport as swell. More

I always use your service department! People are so nice. My service person was John Thorn Very nice and knowledgeable. Before going into the service department to pick up my vehicle a friend of mine was in My service person was John Thorn Very nice and knowledgeable. Before going into the service department to pick up my vehicle a friend of mine was in the looking at used cars. We spoke to a guy named Colby he was the nicest person very knowledgeable had great conversation with him although I didn’t buy a car I would certainly buy one from him!! More

I was told certain maintenance was required when it wasn’t by their manager Drew. Forced to spend hundreds of dollars. I called in before they started working on my car and requested them NOT to do it. wasn’t by their manager Drew. Forced to spend hundreds of dollars. I called in before they started working on my car and requested them NOT to do it. Received a phone call back 5 hours later saying they did it. When I picked up my car I spoke with Drew their manager that printed out my manual and stated that the services are REQUIRED and I had no choice but to do them which is not true. I own my car. Refused to give me my car unless I paid the hundreds of dollars for the services I asked them not to do. More

Visit took too long but was done well. There were too many calls before and during visit about trading my car . Liked that the service department brought out other services that I could have, but did no many calls before and during visit about trading my car . Liked that the service department brought out other services that I could have, but did not pressure me to get at this visit ! More

Great service and good people took great care of me. Got me a rental to get me to work and home for the 2 day that my car was down. me a rental to get me to work and home for the 2 day that my car was down. More

Please with dealership Katrina in service was very pleasant to deal with and have a good relationship with and now running top notch service department Been dealing with dealership since their opening pleasant to deal with and have a good relationship with and now running top notch service department Been dealing with dealership since their opening Keep up good work and we’ll keep coming to dealership More

We had an oil change scheduled and Unbeknowanced to me got our tires rotated too AND then we got a Toyota chit to get a 2nd key which we needed urgently. GREAT service and nice people. Bravo! got our tires rotated too AND then we got a Toyota chit to get a 2nd key which we needed urgently. GREAT service and nice people. Bravo! More