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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews
Call Service Center (727) 999-6287

1,977 Reviews of Maus Nissan - Service Center

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September 09, 2024

Things went quickly and smoothly. It’s nice that they wash the car for you. More

by nstergio
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Sep 13, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Nicholaos! We appreciate your trust, and we thank you for taking the time to leave us a review. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

September 08, 2024

I am having issues with follow up. I felt the minute the sale was made, bam! Move in to the next customer. Never received a call back when asked. Never heard or saw my salesman (Jordan More

by Lawiley5
Recommend Dealer
No
Employees Worked With
Jordan (sales)
Report | Print
Sep 13, 2024 -

Maus Nissan responded

Ms. Wiley, we can see that you are upset, and apologize if you've had a bad experience. We care deeply about the service we provide our guests, and we are very disappointed that you do not feel like part of the family - let alone, a valued guest. The paperwork is an easy fix, your salesman, Jordan, is no longer with the company, but we will see about finding that picture, if we can. We will have our staff reach out, and see if there's anything else we can do for you, and hopefully, we can make things right. Please contact us directly if you have any other questions, and we will be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 08, 2024

Inconvenience of having to bring my vehicle back. I live in Westley Chapel. Wait time both times totaled 4 hours More

by segai.russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thorne
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Sep 13, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mr. Russell! We do appreciate your trust, and we thank you for taking the time to leave us a review. Unfortunately, Wesley Chapel is beyond our pick-up and drop-off range; however, our Maus Nissan of North Tampa location, on Florida Avenue, may be closer to you, and should be able to assist with the same MausCare as you enjoyed here, you for sure! Please let us know if there is ever anything we can do for you, and we'll be happy to help! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 07, 2024

John Thorne is great he always takes the time to answer all my questions and handle any concerns I have. That is why my 2017 maxima is in such great shape. More

by GNARLEYSMOM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson, John Thorne
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Sep 10, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mary! We appreciate your trust, and we thank you for taking the time to leave us a review. John does a phenomenal job taking care of our guests- thanks for recognizing him! We're thrilled that you are so happy, and we look forward to serving you for years to come - so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

September 07, 2024

Service depth was awsome. Polite I requed keys be up front as returning after they closed.. Front desk gave me my keys. Then answered Just walk around the lots to find your c More

by noemail_5023789
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Donahue
Report | Print
Sep 11, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and we thank you for taking the time to leave us a review. It sounds like there needs to be a better hand off between service and reception for after-hours pick-ups - thank you for your feedback! Please let us know if there's ever anything you need, and next time, we'll earn that 5th-star! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 07, 2024

Mosh Nissan job John is a great service writer in the entire staff. The organization is great 5 stars More

by ramartin727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Vulcanoff, John Thorne
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Sep 11, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, May! We appreciate your trust, and we thank you for taking the time to leave us a review. John is phenomenal - thank you for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Sep 11, 2024 -

ramartin727 responded

24 rogue platinum best car ever anybody might want to go to Nissan corner of 54, 2024 or 25 platinum three cylinder you won’t believe the car we have it we love it

Sep 11, 2024 -

ramartin727 responded

Anybody visiting lost Nissan please do call or go to the office as Drew and tell him Robert since you and then he will smile he probably will run hard

Sep 11, 2024 -

ramartin727 responded

I have purchased over the years eight vehicles all Nissan

Sep 11, 2024 -

ramartin727 responded

I was hoping to get one more for, but you’re not making it no more they were. I wish they were and they can be better. Be nice Purchase one ton or a 3500 titan

Sep 11, 2024 -

ramartin727 responded

Please do not stop the title label 150 250 or 3500 create some good competition

Sep 11, 2024 -

ramartin727 responded

The Wi-Fi needs to be updated

September 07, 2024

James Swanson went above and beyond as he died every time. We had to do a lot of coordinating to get my car in, as I’m out of town due to family emergency. More

by allan0151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Swanson
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Sep 11, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Allan! We appreciate your continued trust, and we thank you for your kind words. James does a fantastic job taking care of our guests, thanks for recognizing him. We look forward to serving you for years to come, so please let us know if there is ever anything we can do for you, and know that we are sending prayers for you and your family during this difficult time. Thanks for being a part of our Maus Family, and have a very blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

September 06, 2024

Naca once again has gone above and beyond to help guide me and assist me with maintenance for my car. He truly cares about the customer and makes you feel like family More

by slupawalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca
Report | Print
Sep 08, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Sarah! We appreciate your trust, and we thank you for your kind words! Naca is phenomenal - thanks for recognizing him! We look forward to serving you for years to come, so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

September 04, 2024

Everything was good. Staff friendly. Nice lounge. Ya da ya da ya da ya da More

by eddieroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Artemis
Report | Print
Sep 07, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Eddie! We appreciate your trust, and thank you for your kind words and 5-stars! We're please that your stay was comfortable, and we look forward to serving you again, so let us know if there's anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

September 04, 2024

They have always listened to me and solved most of the issues I have had with the vehicle. More

by LEIGHSEIVER
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
Report | Print
Sep 07, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Leigh! We appreciate your continued trust, and thank you for your kind words. We're dedicated to providing you with a truly exceptional experience, and treating you like family! We look forward to serving you for years to come - so let us know if there's anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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