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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews
Call Service Center (727) 999-6287

1,977 Reviews of Maus Nissan - Service Center

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October 20, 2024

I write the same thing every time. Excellent service, kind and courteous staff. Great experience! More

by bdbsmith54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2024 -

Maus Nissan responded

Mr. Smith, Maus Nissan appreciates your business! We strive for 5-stars, and are very pleased that we consistently deliver for you! We look forward to serving you for life - so let us know if there's ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287)

October 19, 2024

This is the last place on earth that I would ever come to again. I have spoken to a manager and a person in charge of complaints, and I was promised a call back from both. I have received none. Poor servi More

by dennis.ray.jones
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Maus Nissan responded

Dennis what can we do to resolve this issue? Paul DaRocha is our customer loyalty manager and he typically assists customers that speaks with customers that have concerns. Is that who you are referring to? He is quick to respond pdarocha@mausfamilyauto.com or call 727.999.6287 and ask for him. Thanks!

October 19, 2024

I stopped into the dealership to take a look at the new 2025 Kicks, since I was curious to see the new car. I was helped Casey Z. who was very friendly, professional and patient. After a test drive there w More

by rtorresesq
Recommend Dealer
Yes
Employees Worked With
Casey Zayas
Report | Print
Oct 25, 2024 -

Maus Nissan responded

At Maus Nissan, we love our customers, and are glad that it shows, Mr. Torres! We appreciate your trust, and we thank you for your kind words. Casey does a phenomenal job taking care of our guests - thanks for recognizing her! We are overjoyed that you are so happy, and we look forward to serving you - when you're ready - just let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

The service advisor was courteous and explained what would be done. When an additional item was found he explained my choices so I could make the decision. The service advisor was Randy. More

by pat.davids.fl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy service dept
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Oct 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Pat! We appreciate your continued trust, and we thank you for your kind words. Randy does a phenomenal job taking care of our guests - thanks for recognizing him. We are thrilled that you are so happy, and we look forward to serving you for years to come, so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

I wait while my car is being serviced and it doesn't take too long. They're professional and welcoming to customers. More

by ADDLIED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anyela Martinez, Michael Hassett
Report | Print
Oct 25, 2024 -

Maus Nissan responded

Thank you very much, Addlie! Here at Maus Nissan, we value you as a customer, and we appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us at (727) 999- MAUS (6287). Thanks again for your support! Sincerely, Maus Nissan

October 19, 2024

Service experience was horrible and we will never go there again. They were rude as well as incompetent More

by anamlawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy, Lance Johnson
Report | Print
Oct 25, 2024 -

Maus Nissan responded

We care about deeply about the service we provide our guests, and that is why we were so disappointed to read about your recent experience. We sincerely apologize for all of your frustrations around this visit. A mistake was made after maintenance was completed - the advisor forgot to send the vehicle out to be fully detailed, as was originally requested. We understand that this mistake is exceptionally inconvenient for you, as you live nearly 2 hours away from our store. We are reviewing what transpired with our cashier, but please know that no one should ever have been rude, and we strive to treat all of our guests like family. This matter will be addressed, internally. We were happy to refund your your money on the spot, and though you declined our later offer - it still stands that we will detail your car at no cost, and to drop it off to you, for the inconvenience. We will be in touch to see if there's anything more we can do to make this right. Again, our apologies for your time considered wasted. Please let us know if you have any other questions, and we will be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 19, 2024

Always very helpful and polite years I am dealing with Maus Nissan and was never disappointed More

by bielczykb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Swanson
Report | Print
Oct 26, 2024 -

Maus Nissan responded

At Maus Nissan, we love our customers, and we're glad that it shows. Ms. Barbara! We appreciate your continued trust, and we thank you for your kind words. We're overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thank you for being such an important part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

James was excellent and timely. Work was completed as promised and vehilev was returned clean thanks More

by J.B1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Oct 26, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mr. Jerry! We appreciate your continued trust, and we thank you for your kind words. James does a phenomenal job taking care of our guests- thanks for recognizing him! We look forward to serving you for years to come- so let us know if there's ever anything we can do for you. Thanks for being part of our Maus Family, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

They're caring, friendly, understanding I bought three cars from them and I don't think I'll ever go to another dealership Everyone there is outstanding More

by 52denip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson
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Oct 26, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Denice! We appreciate your continued trust, and we thank you for your kind words. We are thrilled that you are so happy with us and we look forward to serving you for life - so please let us know if there is ever anything we can do for you! Thanks for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

Issues with pre-certifird truck not even two days after purchase. Just completed 3rd service visit in 1.5 months. Service people have been very positive and friendly but that doesn’t make up for the proble More

by etyson00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Chabator
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Millan
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Oct 26, 2024 -

Maus Nissan responded

Mr. Tyson, we can see that you are frustrated, and apologize for any inconvenience. We are having management look into the history of this, to see if there is anything more that can be done to assist you. Please let us know if you have any other questions, and we will be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

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