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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

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April 18, 2024

Very pleasant phone rep when scheduling for appointments for service . Always kept on the loop while my car was being serviced More

by KAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Apr 24, 2024 -

Maus Nissan responded

KAL glad our service appointment desk exceeded your needs! We look forward to servicing your needs in the future!

April 18, 2024

Essentially, the jobs I went in for wasn’t completed. I went back in the have the job finished; and I was going to be charged again for a job that was already paid for. So the experience was just not goo More

by AL_UNVERICHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyela Martinez
Apr 21, 2024 -

Maus Nissan responded

We can see that you are frustrated, and we apologize if you've had a bad experience. We want a manager to look into this as soon as possible, but we will need a little bit more information to look up your visit, and be able to reach out to you. Please contact us at your earliest convenience, and we will do our best to address your concerns, and make things right. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

April 18, 2024

Great people . .Great Service Always a pleasure working with James. He is very professional and explains everything in detail. More

by GUY-LEINBACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Apr 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Guy! We appreciate your trust, and we thank you for taking the time to leave us a review. James always does an amazing job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

April 18, 2024

everyone was great that’s why i go to maus for my service, bought multiple vehicles there also. More

by Migenak8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson, John Thorne, Anyela Martinez
Apr 24, 2024 -

Maus Nissan responded

Migenak8 thanks for the 5 star review and we think you are great as well! We appreciate you!

April 18, 2024

The service people were courteous. The work was done quickly. The loaner offered was clean. More

by carlabmorrow
Recommend Dealer
Yes
Employees Worked With
Milton V, Nacca
Apr 25, 2024 -

Maus Nissan responded

Thank you very much, Carla! Here at Maus Nissan we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us at (727) 999- MAUS (6287). Thank you again for your support, and have a blessed day! Sincerely, Maus Nissan

April 18, 2024

Great service, helpful staff. Sal always takes care of my vehicles. On my second car from Maus Nissan More

by SEKOUHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
Apr 24, 2024 -

Maus Nissan responded

SEKOUHENRY thank you soo much for trusting us with your service needs!

April 18, 2024

Exelente servicio, siempre salgo satisfecho,buen trato y lo recomiendo a todas las personas, nunca e tenido problemas More

by delgadob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
Apr 25, 2024 -

Maus Nissan responded

Gracias por tu reseña. ¡Nos complace que esté tan satisfecho con nuestro servicio y apreciamos su recomendación! ¡Que tengas un buen dia! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

April 18, 2024

Always consistent. Very try to make me purchase anything I don't need or want. John always explains what I need. More

by jmorrell7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
Apr 25, 2024 -

Maus Nissan responded

Jmorrell7, we're happy you found our staff to be so helpful during your experience here at Maus Nissan, and John in particular- he does a phenomenal job! Thanks for taking the time to leave us this review, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

April 18, 2024

Slowest service I have ever experienced. Ac Sani left an absolute mess in my vents and around my dash. More

by MCONDENTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Maus Nissan responded

We can see that you are disappointed with your service, and for that we apologize. We are having service management review your visit, and a representative will be reaching out to you as soon as possible, to see how we might turn this around for you. Please know that you are already invited back, at your convenience, for us to clean up anything left behind by the AC sanitizing service. Do not hesitate to contact us if you have any other questions, and we will be happy to address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

April 18, 2024

Customer service rep was awesome. However, the dealer refused to acknowledge that they have theft among their dealership. My vehicle was left at the dealership for two weeks awaiting More

by Disappointed
Recommend Dealer
No
Employees Worked With
Keegan Boylan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Mosca, Anyela Martinez
Apr 21, 2024 -

Maus Nissan responded

We are disappointed, too, to read about your experience. We take these types of accusations seriously, and will have management review this as soon as possible. Unfortunately, we will need a little more information to be able to look up your visit. Please contact us directly, and we will be happy to address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

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