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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

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July 15, 2022

As always, Katrina Atkinson did an excellent job getting my Murano serviced in a reasonable amount of time. She even had it washed and vacuumed for me. The only thing missing was an updated oil change stick More

by Ollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berumen, Katrina Atkinson
Jul 16, 2022 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Ollie! We appreciate your continued trust, and we thank you for your kind words. Don't worry, Katrina and Liz aren't going anywhere- they both do an amazing job taking care of our guests, so thanks for recognizing them! We look forward to serving you for years to come, so let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 16, 2022 -

Ollie responded

You're very welcome, Paul! You've earned my trust through continued excellent service with wonderful people like Katrina and Liz, so Maus will continue to be my first choice when it comes to sales or service. Thank you for making me feel so welcome and valued as a customer!!

April 18, 2022

As always, Katrina took great care monitoring my oil/filter change and tire rotation maintenance. She put me as a rush order since I was waiting, so I was there less than 2 hours. I usually leave my More

by Ollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berumen, Katrina Atkinson
Apr 19, 2022 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ollie! We appreciate your continued trust, and we thank you for taking the time to share your experience. Katrina does a phenomenal job taking care of our guests- thanks for recognizing her! We are pleased that you are so happy, and we look forward to serving you for years to come- so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

April 02, 2022

Broke my wife’s wheel locks. Per lance at npr check was on the mail. It’s been a month no check. So after 6 cars there we won’t purchase anymore . Horrible customers and lies. D More

by joe_wunsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Walace
Apr 02, 2022 -

Maus Nissan responded

Mr. Wunsch, we apologize if you haven't received your check, yet. The request to accounting was submitted right after your wheellocks were damaged, so you should have had it by now. Again, our sincerest apologies for the initial damage, and the delay, and we look forward to getting this resolved for you immediately. If you have any other questions, please do not hesitate to contact me directly, and I will be happy to help. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 ext. 1138

Apr 02, 2022 -

joe_wunsch responded

No one returns calls . We left multiple. You should send another one then instead of writing this generic response to pacify people reading these reviews. I cannot wait to be told an extra item is needed to be done on my car outside of my free oil change.

Apr 02, 2022 -

Maus Nissan responded

My writing style may be a bit boring, but my response was not generic, and it was totally sincere. We will check on Monday, when accounting is back open, to find out what happened to the check request, and get this expedited for you. I apologize if we missed your messages, but all I can do is help make sure we make it right and that all is smooth going forward! If you have any other questions, please contact me directly, thank you. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Apr 08, 2022 -

joe_wunsch responded

A week later and no check still lol and you are the loyalty manager ? My wife responded to your email and you couldn’t respond back. Sad part is I just bought 4 brand new tires and your dealership wasn’t even in my thought to buy them from. I will be opening a case with Nissan directly and sharing these comments .

February 21, 2022

Today, 2/21/22 I went in for an oil change. Received a recommendation to have my front and rear brakes replaced for a total of $500.00, problem being I just had both replaced only one month ago More

by Gigi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dade Nelson, Sarena Cregger
Feb 23, 2022 -

Maus Nissan responded

Gigi, we can see that you are upset, and we apologize if you've had a bad experience. We are faith-based, but that doesn't mean we never make mistakes. We will have a manager look into your visit, and reach out as soon as possible. If you have any other questions, please do not hesitate to contact me directly, and I will be happy to help address your concerns. Thank you for your grace and understanding in this matter, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Feb 25, 2022 -

Gigi responded

Yes, mistakes do happen but this was more than just a mistake. If the mechanic happened to look at my previous visit he would have noticed my brakes were critical with a picture attached. No picture was even included at this visit, not to mentioned last visit some type of rod was cracked, never showed up on this visits recommendations. My concern is elderly customers that do not know any better therefore are taken advantage of. Have a blessed day.

February 04, 2022

Absolutely a positive experience getting my Nissan Rogue serviced at Maus Nissan in New Port Richey today and Tiffany Norori made it so. Tiffany greeted me as soon as I arrived and she immediately setup all More

by Bob Trout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Castle, Tiffany Norori
Feb 04, 2022 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mr. Trout! We appreciate your continued trust, and we thank you for taking the time to share your experience. Tiffany does a phenomenal job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come- so let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS ( 6287) ext. 1138

January 29, 2022

Mary B. was nothing but an amazing soul! If you ever enter the doors of Maus Nissan know that with good spirit you will be in good hands! More

by Thernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2022 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Thernandez! We appreciate your trust, and we thank you for your kind words and 5-Stars! Mary does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come- so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

December 03, 2021

I just want to thank Tiffany Phillips/Norori and crew for checking/topping off my tires and washing my Murano for me! It’s a relief to know there wasn’t anything major to take care of. Please keep up the gre More

by Ollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Dec 04, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ollie! We appreciate your trust, and we thank you for taking the time to leave us a review. Tiffany, and crew, all do an amazing job taking care of our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you for years to come! Thanks for being a part of our Maus Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

October 09, 2021

Anyela is ALWAYS my go to person for both of my cars bought here! Hands down best customer service. More

by heartbear
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
Oct 12, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, HeartBear! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Anyela does a phenomenal job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

August 22, 2021

Everyone in service is very pleasant to work with. Vehicle is received back in a timely manner. Findings are clearly explained and what was done to rectify any problems you may have had. More

by Abeetz2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Abeetz2! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We are very pleased that you are so happy, and we look forward to serving you again, soon. Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

August 19, 2021

Katrina is one of the reasons my family always brings our cars to get serviced at Nissan. She is friendly, advocates for us and always keeps us up to date. She is great and we appreciate her hard work, it do More

by alexzandrahare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Aug 19, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Alexzandrahare! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Katrina does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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