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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews
Call Service Center (727) 999-6287

1,977 Reviews of Maus Nissan - Service Center

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July 25, 2021

Katrina is always attentive and very helpful! I Always bring my truck in for my service through Maus care and will only deal with Katrina! More

by shawn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Jul 27, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Shawn! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Katrina does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 24, 2021

Always a great experience. Mary is great , will be back . Please lower the minimum words to complete this survey as soon possible, quit annoying. Thanks More

by jfmhacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, jfmhacker! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Mary does a fantastic job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 24, 2021

I ordered an update sim card for my 2017 murano. Maus I ordered an update sim card for my 2017 murano. Maus installed the update. I went on vacation the next day to the mountains of North Georgia. When More

by kjar0906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Savanna Bollinger
Report | Print
Jul 24, 2021 -

Maus Nissan responded

Kjar0906, we can see that you are upset, and apologize for your frustration. Unfortunately, even updated chips sometimes can have out- dated data, especially considering how fast new roads and buildings are constructed. We will have a manager reach out to address your concerns, and in the meantime, if you have any other questions, please contact me directly, and I will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 23, 2021

Quick results! And painless process. Maus is always focused on the client and proper service of your vehicle. I would recommend this dealer to anyone needing service!! More

by dlcasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Tiffany Norori
Report | Print
Jul 23, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, dlcasey! We appreciate your trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience. We are very pleased that you are so happy, and we look forward to serving you again, for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 22, 2021

Extremely unsatisfied! I had a flat tire on 7/21/21 . I called Maus asking if I had coverage for my tire . I was informed YES no deductible! I scheduled an appointment to have my tire replaced for 9:15 am More

by Ladyalmeron
Recommend Dealer
No
Employees Worked With
Sarah Beshay
Report | Print
Jul 22, 2021 -

Maus Nissan responded

Lady Almeron, we can see that you are upset, and apologize if you had a bad experience. We will have a Service Manager reach out to you to see what can be done to make thing right. In the meantime, if you have any questions, please don't hesitate to contact me directly, and I will be happy to help resolve your concerns. Thank you for bringing this to our attention, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 22, 2021

Addressed all issues - staff (especially Mary) was friendly and answered my questions. Work on car completed in a timely fashion. I can think of nothing to complain about service or staff. More

by Nomoregreenepeas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Nomoregreenpeas! We appreciate your trust, and we thank you for taking the time to leave us a review. Mary does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 20, 2021

As always, Awesome service! Can’t say it enough. From the time I walk in until the time I leave. Mary was great and you guys never disappoint. More

by gregschreiber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Greg! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Mary does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 20, 2021

Main reason would be for the random service upsells they always vary from visit to visit. They do t even match the website or service manual. Dented scratch left on my hood. Feel like every time I come t More

by emonogy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2021 -

Maus Nissan responded

Emonogy, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a Service Manager reach out to you, and see what we can do to make things right. Unfortunately, there is not enough contact information in your post to call you. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 20, 2021

Thanks, the service was excellent and professional people I like to recommend to my friends and family I think about to change my 2014 Nissan Altima for new one More

by leo61ortiz.lo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berumen
Report | Print
Jul 21, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Leo! We appreciate your trust, and we thank you for your recommendation. We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 22, 2021 -

leo61ortiz.lo responded

Thanks again for your time and your professional service and excellent customer service and professional employees, I hope in the future can I get a new Nissan Altima, again thanks for everything

July 20, 2021

The vehicle is running well and repaired in a timely manner. I believe the repair cost was a bit too high. Recommend offering a loner for work taking x number of hours. More

by Placeresw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Jul 21, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Placeresw! We appreciate your trust, and we thank you for taking the time to leave us a review. We do have loaner vehicles, but their supply is limited, so it depends upon availability. However, we do have a courtesy shuttle, and can do pick-up and drop-off services, as well. We are very pleased that you are so happy, and we look forward to serving you again, and for years to come. So please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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