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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews
Call Service Center (727) 999-6287

1,977 Reviews of Maus Nissan - Service Center

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July 16, 2021

Efficient, friendly service with a concern for my time. This is a great place to do business. The inky problem is this survey. It should allow me to input what I want not require additional input More

by DReed10727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Chabator
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savanna Bollinger, Anyela Martinez
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Jul 16, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, DReed10727! We appreciate your trust, and we thank you for taking the time to leave us a review. The minimum words thing can be frustrating, but we really do appreciate your feedback! Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 16, 2021

I have kept buying Nissan's not only because I like the cars but because I really like your maintenance department. They do a great job and treat the people like friends while they're waiting. The gentlema More

by Bobbie11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
Report | Print
Jul 17, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Bobbie! We appreciate your continued trust, and we thank you for taking the time to leave us a review. John does an amazing job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 15, 2021

Always there when you need assistance with your vehicle. Very knowledgeable about what the problem is. They will provide you with transportation if you choose to want a vehicle. More

by Margie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Aguayo
Report | Print
Jul 16, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Margie! We appreciate your trust, and thank you for the kind words and 5-Stars! Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 15, 2021

Thanks to everyone at Maus Nissan. Thank you for taking care of my car. A big thank you to Katrina, who makes me very comfortable every visit More

by Cindy Theriot
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Eddie Aguayo
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Jul 16, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Cindy! We appreciate your trust, and we thank you for taking the time to leave us a review. Katrina does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you, for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 14, 2021

Cam and my service advisor were outstanding. Good service and professional. Nissan versa 2012. Thank you. Dear Maus jr, it would be nice to offer a coupon for repair. More

by Djlindajean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
Report | Print
Jul 15, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Djlindajean! We appreciate the opportunity to earn your trust, and we thank you for taking the time to leave us a review. Anyela and Cam both do a fantastic job taking care of our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you again, soon. And now that you're back in our database, you'll start receiving emails with coupons for specials as they arise! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 14, 2021

Great people!! Everyone there is always so friendly, it’s always a pleasure going in there. Would definitely recommend Maus Nissan to friends and family. More

by Irishgirlcrazy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Castle, Chad Wyszynski
Report | Print
Jul 15, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Irishgirlcrazy! We appreciate your continued trust, and we thank you for your recommendation! Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 14, 2021

Friendly staff, clean & stylish waiting area. Didn't over pressure you to buy more then what you came for. Upfront pricing for possible future needs of your car. More

by Agent_99x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Jul 15, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Agent_99x! We appreciate your trust, and we thank you for the 5-Stars! We are very pleased that you are so happy, and we look forward to serving you again, soon. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 13, 2021

Thank you for great service! From check-in to finish was a breeze! Thank you also for very friendly, caring and knowledgeable employees!! I always recommend Maus Nissan to everyone! You can’t be beat!! More

by Happy Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bentley, Lance Johnson, Tiffany Norori
Report | Print
Jul 13, 2021 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your trust, and we thank you for your recommendation. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 12, 2021

Purchase a car from them less then a year ago. Got a tire warranty with it and 8k miles later got a nail in the tire. Took the car in for the service they said sorry the tires are original to the car and we More

by CSEKERES28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tiffany Norori
Report | Print
Jul 12, 2021 -

Maus Nissan responded

CSEKERES28, we can see that you are upset, and apologize if you had a bad experience. We will have a Service Manager to reach out to you; however, we will need more contact information than is included in your post. Your satisfaction is very important to us. Please call me directly, and I will be happy to help address your concerns. Again, we apologize for your frustrations regarding your tire, and we will get to the bottom of your situation. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 12, 2021 -

CSEKERES28 responded

I purchased my 2014 Sentra in February 2020 from your dealership. At the time I purchased the tire and rim warranty just in case my daughter did something. She has brought it in for service since then and this past week she got a nail in the tire. When she brought it in she was told they would not cover the tire because the car still had the original tires. That is not our fault you sold us a car with the original ties. When she has brought the car in for service no one has said anything about the tires needed to be replaced because if they had we would have done it. She purchased the new tires and while there she was asked if she wanted the car serviced and she said yes. When she went to pick the car up the bill was over 1300. Nothing was told to her about the coast until the end. I have purchased 9 cars from your dealership and after this experience I do not think I would ever purchase another car from you. I will also make sure I tell everyone not to purchase from you as you don’t stand behind the warranty that you sell.

Jul 12, 2021 -

Maus Nissan responded

We do apologize for your frustrations, but I must reiterate, this review system does not give us your name, the vehicle's VIN, or any other contact information. Please contact me directly, and I will be happy to help address your concerns. If calling does not work for you, email me instead. Again, we're very sorry that you are going through this. Have a blessed day. - Paul DaRocha, Loyalty Manager, phone: 727-999-MAUS (6287) ext. 1138, email: pdarocha@mausfamilyauto.com

July 12, 2021

Punctual service nice advisors I purchased two trucks and have no complaints.The mause care is nice would recommend a friend to purchase a vehicle there. More

by NICKD0485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Savanna Bollinger
Report | Print
Jul 13, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, NICKD0485, and thank you for BOTH of your truck purchases! We sincerely appreciate your continued trust, and we thank you for your recommendation! We are overjoyed that you are so happy with your experiences here, and we look forward to serving you again, for years to come! Please let us know if there is ever anything we can do for you! Thank you for being such an important part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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