Maus Nissan - Service Center

Maus Nissan responded

Thanks for confirming that you are still happy with your experience at Maus Nissan, MACATNPR! And we'll look into how much email you are getting! Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

Maus Nissan responded

Melissa, we can see that you are upset, and apologize if you feel as though you had a bad experience. When you first came in, you asked us to figure out what was wrong with your 2011 Altima, and our technicians took the time to determine that you needed a new mass air-flow sensor, and a reprogram. At that time, we also recommended a fuel-induction service. We presented pricing, and you agreed to, signed, and authorized the repairs. It wasn't until you checked with family out of state, and they obtained a quote for the mass air-flow sensor only, which was lower than our costs, that you became upset. When you spoke with our Service Management, they explained that this quote did not include the time it took to figure out your issue, nor did it take into consideration the recommended work you agreed to. We even went so far as to call a local competing dealer, (not another Maus store), for a quote for exactly the work we performed, and their estimate of repair came back several hundred dollars higher than our costs! We will have a manager reach out to you, and see if there is anything else we can do, but if you have any remaining questions, please contact me directly, and I will be happy to assist you in any way I can. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

MelissaG responded

First of all i questioned the price from the start. I know a mass air flow censor is less than 100 if i bought it myself so we know dealerships get better pricing than consumers do. Then when i said i wpuld take it elsewhere to be fuxed i was told a lie, that only nissan could make the repair. I xalled my dad who us a mecganic and he said tye price sounded high to him but at 430 in the afternoon it would be hard to call to check. He offered to let me put tge repair on his credit xard because he wanted me to be safe and my for my car to not be damaged further. That evening my mechanic called me back and said he absolutly could repair my censor and that maus had lied to me. Furthering my frustration My father called another Nissan dealer in Massachusetts who gave Is hymn a price for the exact same repair of $490 not $780. Now you would think that a dealership in Massachusetts that has much higher wages to pay would be more expensive but no they were $300 cheaper and they would have included an air filter which your service did not. So again I was a little shocked that the price difference was such a great 1. Then when I came in to speak to somebody about the service that I had received And the price that I had paid I was only greeted with confrontation and accusations. I didn't appreciate that at all especially after sitting there for 6 hours. I was told that it was a 2 and a 1/2 hour job that was a lie you started my car at 4:30 and I left the dealership at 6:15 that was the job complete but yet you charged me for 2 hours and a 1/2 of labour. Again something else I was a little upset about. But now you want to tell me that you contacted another dealership and got a price for the job several $100 higher that is also a lie. They came out with a written on a piece of paper and it was $757 was the Colt they showed me your cold was $780 The only difference is that Lance was nice enough to give me a $60 discount for discount On the total amount of my bill. So again I really appreciate you reaching out and lying more I'm not satisfied and I will continue to write reviews and I'll continue to tell people not to come there and I will never come there and it's a shame because in September I was going to come there and buy a brand new car not now thank you again for nothing

Maus Nissan responded

Murfea7 thanks for allowing us to do what someone else said would cost more! Jason Rowland, General Sales Manager @ jrowland@mausfamilyauto.com or call or text 727.999.6287

Maus Nissan responded

Goldielocks_5k thanks for the kind words about Savanna she is one of our best! Jason Rowland, General Sales Manager @ jrowland@mausfamilyauto.com or call or text 727.999.6287

Maus Nissan responded

Louise thank you soooo much for the kind word about Tiffany! She is one of our best! Jason Rowland, General Sales Manager @ jrowland@mausfamilyauto.com or call or text 727.999.6287

Maus Nissan responded

Jesus thank you for the opportunity to serve you! Let us know when we can help you in the future! Jason Rowland, General Sales Manager @ jrowland@mausfamilyauto.com or call or text 727.999.6287

Maus Nissan responded

Anelson thanks for the kind words and we are glad we could meet and exceed your expectations! Jason Rowland, General Sales Manager @ jrowland@mausfamilyauto.com or call or text 727.999.6287

Maus Nissan responded

dkavi thanks for the review and business! Jason Rowland, General Sales Manager @ jrowland@mausfamilyauto.com or call or text 727.999.6287

Maus Nissan responded

Gustavo we appreciate the kind words and business! Jason Rowland, General Sales Manager @ jrowland@mausfamilyauto.com or call or text 727.999.6287

Maus Nissan responded

Thank you for visiting our Service Department at Maus NIssan, Pete! We appreciate your trust, and we thank you for taking the time to leave us a review. Tiffany does an amazing job serving our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager