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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews
Call Service Center (727) 999-6287

1,977 Reviews of Maus Nissan - Service Center

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June 05, 2021

Well,... from the owner to the CEO, they should explain why 177.00 in parts and 35 minutes work time becomes more than 1,200 jobs!!!!!! Please avoid to stop here, it's just a "buy here, pay here", nice More

by jesus Navarrete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2021 -

Maus Nissan responded

Mr. Navarrete, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a Service Manager reach out to you; however, we do not have any records of someone by that name servicing their vehicle here. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jun 05, 2021 -

jesus Navarrete responded

this is the second time,...this is not an unusual performance from the services department, but my records is there under Jesus Navarrete,...first, to check the code P0340 it doesn't take 1 hour labor Sr., but to complete that job took 35 minutes (both camshaft sensor), and that performance was done by my daughter, engineer's student, but the replace the engine timing belt like you quoted is 3,800.00 please, but it is my review,...misleading and lying ridiculous.

Jun 05, 2021 -

Maus Nissan responded

Unfortunately, we have no record of anyone by that name servicing their vehicle with us. As mentioned before, please contact me directly, and I will be happy get to the bottom of your concern. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext.

Jun 05, 2021 -

jesus Navarrete responded

you are misleading response is in auto-condition, VIN: 5N1AR18U88C650515 (plate: II54ZB) with car rented (Nissan sentra) for 1 day under Jesus A. Navarrete Quinones

June 04, 2021

Maria was very efficient and nice, everything was done on time, we arrived at 9:30, they took pictures, and proceed to take the car. More

by valerie.e.ponce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Valerie! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Mary does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 04, 2021

Got an appt for the next day, exact time I wanted! As usual, John went out of his way to give me great service. Only performed the tasks that were needed. Everyone in the service dept was very helpful. More

by jzam0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
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Jun 05, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Jzam0! We appreciate your continued trust, and we thank you for taking the time to leave us a review. John does a fantastic job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 04, 2021

Katrina is excellent very knowledgable professional at the same time very people friendly always smiling and recommends what both you and the car needs or requires More

by frankie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
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Jun 05, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Frankie! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Katrina does a phenomenal job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 04, 2021

Everyone is so nice and they seemed really concerned about the client and their vehicle problems and they have a great writing area, they keep you informed on what's happening with your vehicle. More

by usvet1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Jun 05, 2021 -

Maus Nissan responded

Thank you, for visiting our Service Department at Maus Nissan, usvet1945! We appreciate your continued trust, and we thank you for your kind words. We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 04, 2021

Thank goodness my car was under warranty I had to replace the front wheel bearing and had a loaner vehicle while it was being fixed More

by Heavens2respect
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2021 -

Maus Nissan responded

Thank you for giving our Service Department at Maus Nissan the opportunity to earn your trust! We appreciate your business, and we thank you for taking the time to leave us a review. Warranties are great for taking care of repairs, and when yours is set to expire, please come back to see us because not only can you purchase newer vehicles with warranty, but you can get also get an extended service contract, through our finance department, for your vehicle you have now! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 02, 2021

Service department was friendly and outside to greet me when I arrived. Work was done in the time I was promised at a price I could live with. More

by none3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savanna Bollinger
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Jun 05, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan! We appreciate your trust, and we thank you for your kind words. We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 02, 2021

Always great service. Katrina goes above and beyond. Great customer service!!! She will suggest you what you need without pressure and make you feel comfortable and welcome. More

by Ana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Jun 05, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ana! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Katrina does a great job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 02, 2021

The folks at Maus Nissan are proficient and friendly. My wife and I had a very good experience at purchase, and both of my service/oil changes went great. And they were free! I'm a very happy customer! More

by Glclemmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Lance Johnson, Tiffany Norori, John Thorne
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Jun 05, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Glclemmons! We appreciate you and your wife's trust, and we thank you for taking the time to leave us a review. We are very pleased that you are so happy, and we look forward to serving you both for years to come! Please let us know if there is ever anything we can do for you. Welcome to our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 01, 2021

Alex was very helpful. I had previously discussed situation with an employee who was no longer with company and Alex stepped in and took care of the situation. I explained what I had discussed with More

by pentech10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Banken
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Jun 05, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, pentech10! We appreciate your continued trust, and thank you for taking the time to share your experiences. Alex does a great job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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