Max Chevrolet GMC of Nevada

If I could give them negative stars, I would. It started out great. They had a used vehicle that my husband and I were very interested in, and we immediately contacted them to ask for details and pictures o out great. They had a used vehicle that my husband and I were very interested in, and we immediately contacted them to ask for details and pictures on Sunday. We live a couple hours away, so we worked with Sonny via text and phone calls on a Monday and made an offer, which he sent us a picture of, on Monday afternoon. I was already approved for an auto loan through my bank, which I told him about. And that's when things went south. Sonny told me that there would be a $200 delivery fee, which I found later on their website that delivery of a purchase vehicle is free, no matter the distance. He told me to expect to hear from his financing department that evening, which I did not receive a call from. I sent a follow up text later Monday evening to let him know my availability on Tuesday. No response. I sent 2 messages and called on Tuesday to let him know I was available to discuss financing. He eventually text back and said he'd have someone call me. No calls. I sent another text in the evening asking if I should expect to just use my prior approval. No response. Sent a couple more messages on Wednesday and called again with no responses, as I was starting to suspect the vehicle had been sold to someone else. He messaged me back assuring me that it was mine and there were no issues, the vehicle was just in the detail shop getting a few rock chips touched up. My husband also called and was reassured by Sonny that the vehicle was ours and he was just waiting for it to get our of the shop. Thursday, we still hadn't heard from anyone about financing and I was reeking like I was begging them to take my money at this point. My husband calls again and Sonny put my husband on hold for more than 15 min before he gave up and hung up. Friday I was informed by the internet sales manager that someone else purchased the vehicle and already had possession of it. She told me that the manager would be in touch with me to make things right, and of course that never happened. I did just buy a brand new vehicle from my local dealership, so I'm sure they would thank you for that! Definitely would NOT EVER recommend Max Motors to ANYONE!!!! More

Bought a truck They had the truck I wanted, and it was exactly as they had advertised. Angela Williams was awesome and she made buying a truck easy. They had the truck I wanted, and it was exactly as they had advertised. Angela Williams was awesome and she made buying a truck easy. More

Recall The staff was friendly and polite while servicing our vehicle. They told us it would take 50 minutes and they had us out in 30. Awesome The staff was friendly and polite while servicing our vehicle. They told us it would take 50 minutes and they had us out in 30. Awesome More

It was awesome Brodrick was and is very accomodating. Others are very helpful. I am glad i bought my new equinox at max motirs nevada. I will definitely recommend Brodrick was and is very accomodating. Others are very helpful. I am glad i bought my new equinox at max motirs nevada. I will definitely recommend this place and brodrick More

Great place for an oil change. I get my oil changes and tires rotated at Max. They do a great job! They always get to me in a timely manner and complete the job quickly. I get my oil changes and tires rotated at Max. They do a great job! They always get to me in a timely manner and complete the job quickly. More

Professional, quick and easy. When going on line to make an appointment, I was called within just 10 minutes to confirm the appointment, date and time. Doing it on my lunch hour w When going on line to make an appointment, I was called within just 10 minutes to confirm the appointment, date and time. Doing it on my lunch hour was the only option at the time and they happily obliged. I was greeted at the door with number tag to hang in my car, job was reviewed and I was shown the waiting room - all within less than 5 minutes. A problem I mentioned was brought to my attention shortly thereafter and resolved as well. All employees were cordial, my service was quick and easy. I will recommend the service to anyone needing vehicle service. More