Max Ford of Harrisonville

Oil change took longer than anticipated. Would have made other transportation plans to do other shopping activities while vehicl was in service. Most of time service is timely. other transportation plans to do other shopping activities while vehicl was in service. Most of time service is timely. More

We enjoyed our visit so much the first time we bought two cars through them! They went above and beyond. Look forward to our continuous use with them! cars through them! They went above and beyond. Look forward to our continuous use with them! More

Excellent service and communication during my service work. They checked all of the items that I was concerned with and gave me honest and forthright information regarding what needed repairs. work. They checked all of the items that I was concerned with and gave me honest and forthright information regarding what needed repairs. More

Excellent customer service with Alan in the service department. Alan test drove the vehicle with me to address my concerns and then explained the situation to me so that I was satisfied! department. Alan test drove the vehicle with me to address my concerns and then explained the situation to me so that I was satisfied! More

Everyone was great to work with, especially Eli! Straightforward and painless. I love across the country and was one of the easiest transaction I’ve ever done. Would start with you guys again on my Straightforward and painless. I love across the country and was one of the easiest transaction I’ve ever done. Would start with you guys again on my next purchase. More

Should have kept my trade in Drove from Wichita, Kansas to buy a 2018 Mustang GT with 14,000 miles that one of the salesmen traded in himself. When I got there the car was parked Drove from Wichita, Kansas to buy a 2018 Mustang GT with 14,000 miles that one of the salesmen traded in himself. When I got there the car was parked up front ready to be test drove and was covered in dirt and dust, the closer I looked I found dents and scratches past the clear coat on the hood, roof, and passenger rear quarter panel which none were ever mentioned or even pictured in the photos. I felt as if the car had been left dirty to cover it up, and to make up for it the salesmen offered an extra set of tires he had leftover from when he owned the car. It has been 4 months since I've purchased the vehicle and I've noticed that there something definitely wrong with the 10-speed automatic transmission. Since owning the car it has been to service here in town a total of 7 times and has had the valve body replaced to no success. I'm positive the salesman was aware of this and I even remember asking him if he ever had any issues with it since he was the only previous owner and he simply replied "no". Ford has made it extremely difficult to do any more warranty work here in town since they can not always replicate the issue it has which is shifting in the lower gears. Overall a bad experience since I traded in a perfectly good running 2015 GT Performance Package in excellent shape and left with a car that doesn't run right. I did purchase the extended warranty on it and took it to a transmission shop but they say they cannot do any work until the ford 36,000-mile warranty expires. To top it all off I was never offered gap insurance and when I called the following Monday they simply said it was too late, and to contact the bank which referred me back to the dealer. I should have just walked away. More

No hassle, no surprises The estimate for the services needed was on target and the work was completed on time. I have used this service department for the past 4 years and t The estimate for the services needed was on target and the work was completed on time. I have used this service department for the past 4 years and they are always consistent and professional. More

Good experience, car done in a timely manner. I use this dealership bacause they are close and friendly and they get tings done in a timely manner, and i will ;continue to use them in the future. I use this dealership bacause they are close and friendly and they get tings done in a timely manner, and i will ;continue to use them in the future. More

Very polite and helpful. I did not feel pressured Everyone I encountered at the dealership were very nice and helpful, The sales person was not high pressured or pushy, he was very informative and hel Everyone I encountered at the dealership were very nice and helpful, The sales person was not high pressured or pushy, he was very informative and helpful. I appreciate that he took the time to go over every feature of the vehicle with me and helped me understand how things worked. Finance man was also very informative and helpful, he explained every thing satisfactorily and was very personable. More

Responsive dealership I purchased a used minivan and later noticed some issues with it. I contacted the sales manager Aaron, and he was very easy to work with and came up I purchased a used minivan and later noticed some issues with it. I contacted the sales manager Aaron, and he was very easy to work with and came up with a solution to the problem that went beyond what I expected. I was very pleased that Max Ford stood behind their sale and was willing to address my concerns quickly and thoroughly. More