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Max Ford of Harrisonville
Harrisonville, MO
1,749 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,749 Reviews of Max Ford of Harrisonville
June 19, 2019
An exercise in patience I bought a car that still needed to be detailed and touched up, but had to wait 4 days for the paint guy to come in. The salesman let me know it was I bought a car that still needed to be detailed and touched up, but had to wait 4 days for the paint guy to come in. The salesman let me know it was ready, I go to pick it up and the car has not been detailed well...the seats were still dirty. The touch up job was horrible, and he informs me the paint guy didn’t come in. Why didn’t he check before telling me it was ready. I drove an hour out and an hour home for nothing, and I have to wait a whole other week for the paint guy to try to fix the botched touch up job before I can get the car. I emailed the used car manager and got no response. They posted a request for my phone number and got no response. It has now been 17 days and I still don’t have the car. A week ago they said they were going to make the paint touch up right by sending it to the body shop. He warned me it might take a day or two longer. It has now been 6 days. In the meantime, they did not send the check for the taxes with my paperwork and they accidentally overcharged me by $995 dollars. Thankfully things are getting fixed. The taxes check came, the 995 dollars is being refunded, and the car is being delivered tomorrow with a full tank of gas. I know the delay at the body shop was not JP’s fault and he is trying very hard to make things right, including covering my first payment. More
by faces1998
Verified CustomerEmployees Worked With
JP Knudsen , Eric Saunders, Frank Ferguson
June 17, 2019
Easy experience I was happy with the way we didn't feel pressured to buy and this was a very easy buying experience. Jed was a great sales guy to work with! I was happy with the way we didn't feel pressured to buy and this was a very easy buying experience. Jed was a great sales guy to work with! More
by kerryadams94
Employees Worked With
Jed Roberson
June 17, 2019
Oil change I am usually happy with the service but this time I found them lacking. I left my car for an oil change then left they said they would put it down as I am usually happy with the service but this time I found them lacking. I left my car for an oil change then left they said they would put it down as "Waiting" After 2 hours I called to see if my car was done & was told it was & they were just about to call me. When I came to pick it up it was parked at the end of the row of cars beside the service area. Not only did I have to walk a long way but I had to back out of the area. I have COPD & it was very hot. Any other time I have left my car for service it was right outside to pick up. All in all it was not a good trip. More
by STEELE.C69
Employees Worked With
I don't remember
June 17, 2019
Amazing Dealership Fastest in and out I have ever been at a dealership Jake Giess was easy going and fixed me up with exactly what I was looking for. This truly is a n Fastest in and out I have ever been at a dealership Jake Giess was easy going and fixed me up with exactly what I was looking for. This truly is a no nonsense dealership. More
by KMTLLC04
Employees Worked With
Jake Giess, Frank Ferguson
June 17, 2019
Amazing We found a used truck at this dealership.Eli Barker was friendly and not a bit pushy. I would buy from him again. Rob Chen explained everything to us We found a used truck at this dealership.Eli Barker was friendly and not a bit pushy. I would buy from him again. Rob Chen explained everything to us and made sure we understood all of it. To top it off he got lunch for us! We loved the folks there and we will go back. This is a 5 star dealership! More
by gardengod1
Employees Worked With
Rob Chen, Eli Barker, Frank Ferguson
June 17, 2019
Review Everyone was friendly and helpful. They made sure I got the vehicle suitable for me. I was very satisfied with the service of the dealership. Everyone was friendly and helpful. They made sure I got the vehicle suitable for me. I was very satisfied with the service of the dealership. More
by Sarah
Employees Worked With
Mat Mueller, Frank Ferguson
June 17, 2019
Customer relations Customer service was phenomenal! He’s worked really to give us what we needed to make a deal happen was beneficial as well. Thank you! Customer service was phenomenal! He’s worked really to give us what we needed to make a deal happen was beneficial as well. Thank you! More
by tracytannehill2
Employees Worked With
Finance person was awesome! , Jed Roberson
June 13, 2019
5 star service They always take care of issues I have or think I have with my car!!!!!!!!! Very quick an professional on all fronts. Five stars I would rate higher i They always take care of issues I have or think I have with my car!!!!!!!!! Very quick an professional on all fronts. Five stars I would rate higher if I could More
by JASON5654.JC
Employees Worked With
Stefan
June 13, 2019
Amazing We couldn't get approved anywhere else and max ford got us a brand new 2019 ford Fiesta. Thanks for all your hard work Nick! We appreciate everything We couldn't get approved anywhere else and max ford got us a brand new 2019 ford Fiesta. Thanks for all your hard work Nick! We appreciate everything you did for us! More
by pancake93rlw
Employees Worked With
Frank Ferguson, Nick Collard
June 13, 2019
Helpful and caring Out salesman was friendly, knowledgeable, caring and helpful. Your service department was always courteous, friendly and professional, Travis was exc Out salesman was friendly, knowledgeable, caring and helpful. Your service department was always courteous, friendly and professional, Travis was exceptionally helpful. With all the problems I had with the exhaust smoking everyone went above and beyond what was required to solve the problem. Everyone that that I dealt with was always friendly, helpful and professional. This was the friendliest dealership I have ever dealt with and would recommend it to anyone wanting to buy a car or have their car serviced. More
by lbellach
Employees Worked With
Clint and Travis. Daryl Posey, Eli Barker, Frank Ferguson
