Max Madsen's Aurora Mitsubishi - Service Center

Service was completed fast and as estimated. The staff was informative and easy to work with. The staff was informative and easy to work with. More

Service was excellent. Hassle free scheduling. And with a discount Thank you Scott. Herman on sales was very helpful when i bought the car not pushy. discount Thank you Scott. Herman on sales was very helpful when i bought the car not pushy. More

Guys like these are what give car dealers a bad name I went in Friday afternoon to take our minivan in for an estimate to sell it to the dealer. I dealt with Gino who I felt like I had a good repore w I went in Friday afternoon to take our minivan in for an estimate to sell it to the dealer. I dealt with Gino who I felt like I had a good repore with. He offered me $11,000 for our car and I wanted to think it over. He called Saturday morning .... LESS THAN 24hrs to make sure the offer was still good and was prepared to sell our car to them. However, as I spoke to Gino he was rude, arrogant, and unprofessional. He stated he “no longer wanted your car”. There was a button for the passenger door that wasn’t working when he looked it over however the button works, and has worked all weekend. This was his reason for no longer wanting the car “it was too much to fix the button”. A BUTTON!! I was taken aback by the rudeness and lack of wanting a car he continuously called me about for a couple of weeks. I spoke with the manager about this who told me he would get back to me. Apparently getting back to a customer who was wanting to do business with this company and a customer who is in the market for a new car wasn’t worth their time. I will recommend to everyone I know not to do business here. Apparently Gino’s ego was hurt that I didn’t take his offer then and there and wanting to think it over was unacceptable. Apparently the general manager couldn’t care less how his employees treat possible customers. The lack of professionalism speaks volumes. Having worked in management for years it amazes me this company even has clientele. You always hear how awful car dealers are and these guys earned that reputation. I understand they have a right to not want to buy our car and I respect that. I guess from wanting it to not wanting it under 24hrs blew me away and there was negotiating the price with Gino. STAY AWAY FROM THIS PLACE! More

Selling my car I was looking to get rid of my Corvette Stingray. I went on Kbb.com and got my cars’ value and the car for purchase offers sent to local dealers. Got I was looking to get rid of my Corvette Stingray. I went on Kbb.com and got my cars’ value and the car for purchase offers sent to local dealers. Got few responses, texts and emails; therefore I knew approximately what I be able to get for it. Agreed on price with Nissan of Arlington Hts and after wasting my time driving there they low balled me by $2000. I stopped at few other dealership for quotes who were low balling me as well. I re-submitted my kbb car for sale and got an email, some text messages and a call from Gino at Max Madsen Aurora. I gave Gino the “number” I was looking to get for my car and he said if the car is in the condition, I say it is, he will give me what I’m looking for. I told him I’m not wasting anymore of my time if he will try to play games with me. My last, 7th stop of the day was Max Madsen. I met with Gino and the transaction took 15 min and no games. Really nice guy who meant business as well as I meant business. He also got one of the workers to drive me home since I no longer had a car. Do to the fact it was late Saturday I had to go pick up my check Monday morning which was waiting for me. I would definitely go back to do more business with Gino. More

I had to bring my 2011 Outlander in for the SAME warranty issue (3) times at 25,000, 52,000 and 56,000 miles. The second time they didn't order the correct part and I had to return for them to install. Now I issue (3) times at 25,000, 52,000 and 56,000 miles. The second time they didn't order the correct part and I had to return for them to install. Now I need to return for a 3rd time after the repair 4,000 miles ago. Customer Service was rude and very unsympathetic in their apology. More

The last time a brought my car in I (female) felt that the service dept really cared about my concerns. If it did not need fixing it was left alone. I was told ahead of time what thecar needs were and the the service dept really cared about my concerns. If it did not need fixing it was left alone. I was told ahead of time what thecar needs were and the total was. I was very pleased with my last visit. Even though I was told to take it somewhere else because car dearlship raise their prices. I have another appointment tuesday morning. I will again rate my visit and service. thank you Sandee More