Recently purchased a 2013 Lancer from Max Madsen and this was my experience.
Already being set on a Lancer, my only option was the semi-close Max Madsen in Aurora IL.
After gathering a list of in stock vehicles I may be interested in, I went to the dealership to check them out.
My salesmen, was very kind and understanding and overall a cool dude, he respected that it was a 30 minute drive for me, and I have college and school, so communicating via email was a must. In all honesty, he was the only helpful one at the dealership, and the only positive thing about my experience there.
So after a week or so of back and forth, I was finally able to seal the deal on a 2013 Lancer, with 21k miles. I have put 5k on it so far. Was extremely happy, at first....
Hindsight 20/20, and here is why I feel like it was not a fair purchase and why I wouldn't recommend Max Madsen as a company.
For starters, after looking up my car on KBB (Which I should have done in the first place), I realized I was sold a car that was worth about 4000 less then what I signed for, and about 12k less then what I will have paid by the end of my loan, because of an insanely high APR, which was not made clear to me at the time of sale.
After buying my car, I started experiencing many problems, the list being: Wheel bearing gone bad (I assume from a horrible alignment I couldn't see in the dark, finally enough stress on the bearing has it making noise), I was lied to about having bluetooth (to discover it was only Pre-wired), many of the outlets in the car seem to cause issues with the radio if an item is plugged in, multiple paint blemishes, and when it got below freezing, my car would not start, and required multiple jumps (which probably wasn't easy on the alternator, which I expect to go next).
What would the dealership do? Nothing.
I was told I had a bumper to bumper warranty, and even if that was another lie, you would think some kind of implied warranty would still stand. Yet they are wanting to charge me 70 bucks to even look at it, and telling me my warranty does not cover any of the problems, because it is used, and I was told it was certified pre-owned, which to my understanding there is a difference.
After being in contact with Max Madsen for about 2 weeks straight trying to get anything resolved, I have realized that it's just not going to happen, and my first "new" car buying experience has been ruined because of the ethics of this dealership. Maybe I should've researched more, xxxx I should have, but now I'm being taken on a ride that there is seemingly no way out of.