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Maxwell Ford

Austin, TX

4.7
2,127 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,127 reviews

July 14, 2025

I’ve been to a significant amount of Ford Dealerships and , this dealership is hands-down one of the most intuitive and helpful dealerships that I’ve ever visited. This dealership is organized, fast, and eff More

by Buccics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christensen
July 14, 2025

Everything went great, efficient service and everything went smoothly. Johnathan was a great help as well ! More

by itzelaguilarrrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
July 14, 2025

Jonathan was great! The service was quick, and professional, and everything went smoothly and timely. More

by jason.young.sim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
July 11, 2025

Clean and professional dealership with full suite of services. Would go back for ford repairs. More

by Bakercol98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zishan Mahmood, Greg Kimball
Jul 14, 2025 -

Maxwell Ford responded

Hi, thank you so much for your positive comments about Maxwell Ford! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2025

I really was impressed with this dealership’s willingness to work on an amicable and fair deal both on trade in and purchase. There wasn’t much of a need to haggle! Our sales rep was great to work with and s More

by Tony Reyes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy, Greg Kimball
Jul 13, 2025 -

Maxwell Ford responded

Hi Tony, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2025

Top not customer service, in and out quickly for my oil change, tire rotation and new air filters More

by michaelungaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Refugio Luna
Jul 11, 2025 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 09, 2025

Maxwell has been my dealership for past 10 years. Always good reps and service dept, More

by Jsghrlymn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evan
Jul 11, 2025 -

Maxwell Ford responded

Hi, thank you for your kind words! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2025

The dealer is nice, but what really made it was the associate, Kyle. He was eager to help, gave me information when I needed it and was proactive about helping with the things I needed. Very helpful an More

by dnsterzing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning
Jul 10, 2025 -

Maxwell Ford responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2025

We had a group of teachers from Oklahoma at a conference in Austin, the fuel pump on the vehicle failed. Cindy Beltran and Maxwell Ford go us in and made to repair. Our teachers are back on their way to O More

by clorah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Beltran
Jul 11, 2025 -

Maxwell Ford responded

Hi Clorah, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 08, 2025

Took my truck in for a recall on the transmission and 140 000 mile service on the transmission, transfer case,and differential dropped it off on a Thursday morning was due to be completed by that afternoon o More

by RobertM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Milo Padilla, Greg Kimball
Jul 09, 2025 -

RobertM responded

Skip To Main Content Dealer Rater logo homepage search Reviews Profile & Settings Maxwell Ford Jul 8, 2025 RobertM Took my truck in for a recall on the transmission and 140 000 mile service on the transmission, transfer case,and differential dropped it off on a Thursday morning was due to be completed by that afternoon or the next morning. After their initial inspection and diagnostic every thing passed with no codes showing. Their visual inspection stated that it needed a new water pump. I ok'ed that to be done. Then I got a call about oil leaks from the transfer case. And timing chain cover. I reluctantly ok'ed that work to be done. After going over their video I noticed that there was no leak from transfer case I stopped that work from being done saved me $1,100 dollars. After that I began to think that there had never been any oil leaking on my driveway so I really don't believe that the timing chain cover was leaking. So after then I get a call that the electric fans that cool the engine needed to be replaced it was a. 4 day wait for them to get that fixed the 3rd fan they put on finally worked. We are now on day 5. I get a call that the radiator reservoir is also leaking once again I never had any leaked before taking the truck to Maxwell. So the Ford recall wound up costing me $7150.00. Break down 3500 for timing chain cover 750.00 for water pump 325.00 for the reservoir 175.00 to pressure the test the cooling system plus another 900.00 for the routine service. 7 days later I get my truck. Asked them if they had a loner car for the last 2 days. They rented me a car from Hertz which cost me another $80.00. worst experience I have ever had at any dealership. In my 66 years of life. Would never recommend Maxwell Ford to anyone Respond publicly to Maxwell Ford Send Response Greg Kimball Employees Worked With Milo Padilla Reason for Visit Service Service Price Transparency Workmanship Service Time Service Communication Recommended No Delete ReviewEdit Review facebook linkedin youtube twitter U.S. | Canada About Us Careers Contact Us For Dealers Help Center Car Recalls Sitemap Terms of Use Accessibility Statement Community Guidelines Privacy Notice California Privacy Notice Your Privacy Choices Cookie Preferences © 2025 DealerRater.com LLC

Jul 10, 2025 -

Maxwell Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at [jmay@Group1Auto.com] so we can work toward a resolution.  Jim May, Service Director Maxwell Ford - jmay@Group1Auto.com - (512) 916-2682

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