Long story here. I was contacted by my sales person Blake Engels that they had found the Mustang I wanted, so I went in yesterday to talk numbers. After spending about 30 minutes with Blake and crunching numbers, I finally committed to buying the car. Once verbally committed, I had to wait about an hour before I sat down with the finance guy. Everything went great with him and signed all the papers and was told that my car would be on their lot either the following day or the next (the car was located at one of their sister dealerships). Well come today I text Blake asking for an update and he calls me about an hour later and proceeds to tell me that they no longer have that car…I’m sorry, but how can a dealership possibly sell me a car they don’t even have?!? I asked him that exact question and he told me the excuse that the car was there that morning, but must have been sold while negotiations were going on with us. Can someone tell me why in the world they would not check first to make sure it was still available after they got my commitment while I waited an ENTIRE HOUR before signing papers?? I asked that too and again their response was more bs saying they did in fact call the guy, but he just didn’t answer. Right. Blake tried to convince me to maybe change the color since they had one available in a different color, but I told him I was dead set on the color (after all they did just sell me a car IN THAT COLOR). He told me he’d call me right back and 30 minutes later he does call me back and says they’ve located another car and that all was good and he’d call me back in a few days when it was ready. I asked how he could find another mustang that quickly that had exactly everything I wanted (and had already put a down payment and signed papers for) and that’s when he goes welllll it’s exactly like the one you bought EXCEPT it doesn’t have the active valve exhaust…I honestly couldn’t believe he was going let me drive a car off the lot that had less features than what I had purchased. I believe he would not have given me the truth had I not asked. At this point I was done with the bs Blake kept trying to tell me and I told him I wanted his supervisor’s name and would be at the dealership in 10 minutes to talk to them. When I got to the dealership I spoke to 3 different people and they all told me the same bs and all tried to push the Mustang with less features than the one I had already bought. I told all 3 of them that I didn’t want to do business with them anymore and I just wanted my refund and all paperwork cancelled. I had to say this multiple times to every single one of them, as they would not listen. I was there for a good hour before I was finally able to get my refund and paperwork cancelled. If you are considering doing business here, please be aware of their shady business practices and do not use Blake, as he is a liar and will try to manipulate you to get the sell. Now I’m without a car and a ding on my credit all for nothing.