100% the worst vehicle transaction I have ever done. First off, the salesman Mark G. had asked me a couple of days before 12/31/2020 if we could get this deal done by the end of the year his boss would really like it and it would really help him out. I replied saying I would try. As the days got closer the weather turned bad, making it extremely hard for me to leave my job due to me being a first responder for customers that loose electricity in this type of weather. I kept in contact with Mark saying I cannot make any promises but I will try and make it by 2:00 p.m. or so depending on the weather. His reply was that the dealership was going to try and close early that day, if I was going to try and help him I would have to come earlier. The morning of 12/31 rolls around and there was a break in the ice/snow to where my family and I could leave, so we took the opportunity. Once we were about an hour and a half away from the dealership I called Mark and told him and if he could please pull the vehicle into an enclosed area where my family could look at it without getting rained on and the vehicle’s electronics not get rained on I would appreciate it and to please gas it up cause we may try and drive it back home today. Once we found our way to the dealership around 11:30. we were escorted to the vehicle outside in the rain where everyone got rained on and also realized it had not been filled up and was not clean on the inside. I said nothing about not parking under an area where we could look and not get rained on or feel rushed and I also said nothing about the gas. I did however ask him if he could get it properly cleaned before we took the car. He sent the car to the back to get cleaned, my wife and kids left to do some errands before leaving Austin. Then, we went on a test drive and waited on him to finish up with another customer. In previous conversations I had told Mark that I would be paying cash and financing the remainder of the balance and also asked if I could get $500.00 off just to help with the T/T&L. He said no, not at all. He asked if I had a trade in, once I told him no he told me he would have to go up in price about $1,500.00 on the internet price! Once we agreed on the internet price again, we had a deal. He did ask if I could do the financing through Maxwell Ford and I told him I would check but RBFCU usually does pretty good for me. After the test drive he comes back and forth asking for different bits of information each time. One time he comes back and ask me to fill out a credit app through Ford. I tell him I do not need that because I feel I got a good deal through RBFCU and I have my own financing, he then gets agitated. He goes on to tell me I must fill this out and sign it either way, if I am going to take the vehicle today. He states that it is a policy at Maxwell to fill one of these out even when financing is already taken care of due to the fact that they don’t get their money for 3-4 days and I would still be getting a car. I remind him that I am paying about ¾ of the vehicle in cash and should not have to do this. I also remind him that I woke my family up and drove four hours through rain, sleet, ice and snow to help him out and I felt he was wasting my time which was ridiculous. So I started to walk out. Mark told me not to leave. One of the finance/business managers Danny came over after talking with Mark and said he needed some IRS information since I was paying so much down in cash, which I have done before and I was fine with doing until he put the Ford credit app in from of me again and told me to fill it out cause this is what he was going to use for the IRS form. I asked to get the IRS form and we could fill it out here and he refused. Long story short I fill it and state DO NOT RUN CREDIT. I also verbally told them many times not to run my credit. Once this debacle was complete and the salesman told me they DO NOT give discounts for first responders, especially on used vehicles. I told him I felt this was all very one sided. Once we continued, I signed all the necessary paperwork and thought I was ready to go. They told me I would not get the keys till the P.O. had been sent to RBFCU, they received it I signed it and then sent them the approval and drafting directions. I waited another hour and a half, once it was very clear they were not going to help me at all. I got back on the phone with RBFCU to make sure they could help complete the transaction, which they could. Fast forward to the next morning we notice there is condensation in the taillight due to a hole in the taillight. This should have been replaced while it was on their lot for a month. Also, the CD player does NOT work which should have also been replaced while it was on their lot for a month. Also, the wireless phone charger does not work which should have been fixed or replaced while on their lot before selling it to anyone. We have had the vehicle 4 days not and have noticed something wrong with it every day that they could have fixed. We have made contact with the dealership and the salesman and they refuse to work with us or fix any of the issues on the vehicle they sold us. By the way, I did not leave the dealership until after 5:00p.m. I was there six hours or more and not ONCE did they offer me a bottle of water, snack or tell me where the bathrooms were. I will never do business in a big box store in a big city and I will probably never buy another Ford again and this is truly sad because I am a Ford man and that is all I have ever driven my whole life. When it comes time for me to buy myself a vehicle I will buy a Toyota or a Chevy thanks to the fine establishment at Maxwell and their associates.