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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
2,211 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 2,211 reviews

February 08, 2024

Was in for a “no-charge customer satisfaction program” to replace the battery monitor sensor. Jackie Wiora, the service advisor, Did a great job checking me in and out and keeping me abreast of how long t More

by Tucker
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie wiora
Report | Print
Feb 10, 2024 -

Maxwell Ford responded

Thank you for your positive feedback! We're pleased to hear that Jackie, the service advisor, did a great job checking you in and out and keeping you informed. We appreciate your business and look forward to serving you again.

February 07, 2024

I appreciate the explanation of the recommendations made. Andrew Sommerville is thorough yet doesn’t make me feel pressured about making a decision on the spot. Thanks, Andrew! More

by mpsandobal@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan, my former advisor, made sure to come greet me when I arrived. Nice to be remembered!
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Feb 07, 2024 -

mpsandobal@yahoo.com responded

Great car dealership, I am pleased with the service and the friendly customer support. Thanks!

February 07, 2024

Service advisor John Evans was courteous and realistic with the time estimate. John informed me about a potential problem and we decided to replace the battery More

by Vik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
Report | Print
Feb 10, 2024 -

Maxwell Ford responded

We're glad to hear that John, your service advisor, provided courteous service and realistic time estimates. It's also great that he informed you about a potential problem and you were able to address it by replacing the battery. Thank you for choosing our services, and we look forward to serving you again in the future!

February 07, 2024

Jackie was great at getting my car in and done in a timely manner. She is very professional More

by gwendapursley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Feb 10, 2024 -

Maxwell Ford responded

We're thrilled to hear that Jackie provided excellent service, getting your car in and completed in a timely manner. Thank you for highlighting her professionalism. We appreciate your business and look forward to serving you again in the future!

February 07, 2024

Really good customer service and fast service They do everything what I need for my truck More

by Roberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Feb 09, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a great and fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 06, 2024

I had excellent experience with Maxwell afford and everyone that worked there was friendly and very helpful! More

by cfreeland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes , Greg Kimball, Steve Cargo
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Feb 09, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 06, 2024

It was a speedy fix by the Maxwell Ford team! Great customer service and clean offices and waiting room. More

by edward_2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the name of the employee but it was a young man. He was very nice and personable. , Greg Kimball, Steve Cargo
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Feb 09, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a great and speedy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 06, 2024

Dealership was great. The woman who helped me was so friendly and helpful. Great customer service! More

by jennifergarcia7000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It’s was a woman …maybe Michelle
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Feb 09, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 06, 2024

Megan was very friendly and helpful. She ordered the parts that was needed. She took my truck and had it repaired in a timely manner. Thank you More

by Dwh3671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Service
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Feb 09, 2024 -

Maxwell Ford responded

We are glad to hear that Megan provided friendly and helpful service, ordered the necessary parts, and ensured your truck was repaired in a timely manner. Safe travels with your truck!

February 06, 2024

Me gusta Maxwell Ford porque Tienen muy buen servicio y las personas son amables . Gracias . More

by Araceliduran2572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo, Steve Cargo
Report | Print
Feb 09, 2024 -

Maxwell Ford responded

¡Estamos encantados de saber que tuvo una gran experiencia! ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Estamos emocionados de poder ayudarle en el futuro.

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