
Maxwell Ford
Austin, TX
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The service on my Focus this week surpassed my expectations. So glad - much satisfaction! The service advisor (#32917) is very conscientious and respectful. I hope to return again and no longer expectations. So glad - much satisfaction! The service advisor (#32917) is very conscientious and respectful. I hope to return again and no longer consider it a "chore" to procrastinate. The new renovations are also appreciated. I do miss the children's corner. More
5,000 miles on new F-150. AC has stopped working. Service center told me they could not get my car in for 3 to 4 days, and would keep it for an unknown amount of time. No othe AC has stopped working. Service center told me they could not get my car in for 3 to 4 days, and would keep it for an unknown amount of time. No other support, guidance, and or help provided. Their service department seems to not care about their service or product? I know in my industry this sort of service would not the permitted, let alone on something so new. More
The inventory is fake and there was no car at the dealer although they listed as they had. You, as cars.com need to check accurate inventory before you send them as an ad. Thank you although they listed as they had. You, as cars.com need to check accurate inventory before you send them as an ad. Thank you More
I’ve had the best Bronco experience with Christine! She is so knowledgeable and really takes the time to explain everything with clear expectations! I highly recommend!! She is so knowledgeable and really takes the time to explain everything with clear expectations! I highly recommend!! More
By now most of you are aware of supply chain/chip/manufacturer issues that have delayed many vehicle models across almost every brand in 2021 & now 2022 as well. That doesn't even get into chain/chip/manufacturer issues that have delayed many vehicle models across almost every brand in 2021 & now 2022 as well. That doesn't even get into the wild frenzy around the release of the new Ford Bronco. Well, I'm here to tell you all that Christine Boyd at Maxwell has been an absolute pleasure to work with during a trying and drawn out 18 months on the Bronco front. She is a professional, she just gets "it". Whatever "it" is, she has "it" in spades. Patient, easy to communicate and work with, and she is likely as passionate about the vehicles as we are as the buyers...I guess that's what really comes out in dealing with her. She has taken a mess of a situation and made it a pretty enjoyable experience. Historically my experience with car "sales" people is the exact opposite. I could go on and on but I'm sure you get the message. (Crazy to think that the best sales person I've ever worked with at a dealership isn't paid to even be a sales person at all). Thank you for being you. More
Christine has been amazing with helping us order our new car. She has been very helpful and dealt with everything in a timely and efficient manner. Thank you Christine!! car. She has been very helpful and dealt with everything in a timely and efficient manner. Thank you Christine!! More
We're all very excited about the new Ford Bronco! What a mess trying to release a newly anticipated car in a pandemic. :( All I can say is I am very thankful to Christine Boyd and the team at Max What a mess trying to release a newly anticipated car in a pandemic. :( All I can say is I am very thankful to Christine Boyd and the team at Maxwell Ford. They have gone above and beyond to keep us in the loop on the status of our Bronco order! Thank you! More
Kind of place that advertises a vehicle they don't have, will run your credit, and then you have to call them to find out they lied about having the vehicle on the lot. (Their online purchase thing does will run your credit, and then you have to call them to find out they lied about having the vehicle on the lot. (Their online purchase thing doesn't work other than dinging your credit; scammy through and through.) Trash. More
I have never been to a dealership that has multiple prices for the same vehicle. I found out that the internet price isn't necessarily the going price. They offer one price online and when you decide o prices for the same vehicle. I found out that the internet price isn't necessarily the going price. They offer one price online and when you decide on the vehicle that you want, they tell you that you have to meet certain requirements to get that price. Definitely bait and switch. I checked their advertisement several times for mention of their "special pricing" and there was none. I did end up getting my vehicle at the advertised price but not without a lot of back and forth. It should not have taken that long nor been that difficult. I would never recommend this dealership unless their practices change. More