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Maxwell Ford

Austin, TX

4.7
2,029 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,029 reviews

April 28, 2022

The service on my Focus this week surpassed my expectations. So glad - much satisfaction! The service advisor (#32917) is very conscientious and respectful. I hope to return again and no longer More

by ViajeraVieja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Garcia #32917
May 05, 2022 -

Maxwell Ford responded

Thank you for the feedback. We thank you for your business and look forward to your next visit!

April 16, 2022

5,000 miles on new F-150. AC has stopped working. Service center told me they could not get my car in for 3 to 4 days, and would keep it for an unknown amount of time. No othe More

by Aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales receptionist Saturday the 16th of april.
Apr 25, 2022 -

Maxwell Ford responded

Thank you for bringing this to my attention. I apologize we were not able to meet your A/C repair needs. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Sperling Assistant Service Manager esperling@maxwellford.com

April 11, 2022

They wanted to charge a huge amount over msrp for the maverick truck, greedy xxxxxxxx More

by Georgiedehoyos
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Only on the phone,
Apr 13, 2022 -

Maxwell Ford responded

Thank you for bringing this to my attention. I apologize your sales experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Steve Cargo New Vehicles Sales Manager scargo@maxwellford.com

March 25, 2022

The inventory is fake and there was no car at the dealer although they listed as they had. You, as cars.com need to check accurate inventory before you send them as an ad. Thank you More

by Khanreader
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy
Mar 30, 2022 -

Maxwell Ford responded

We only advertise vehicles on our website that we have in inventory. Cars.com picks up our inventory feed directly from our inventory management platform. It is possible that a car might be listed that is sold or has a deposit placed on it. Inventory updates daily and due to the nation-wide vehicle shortage cars sell almost immediately after they arrive on the lot. You can always check vehicle availability by submitting a lead from our website or calling into the store. If you have further questions, please contact me directly. Ike Haines General Sales Manager jhaines@maxwellford.com

March 11, 2022

I’ve had the best Bronco experience with Christine! She is so knowledgeable and really takes the time to explain everything with clear expectations! I highly recommend!! More

by joe166505
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Boyd
Mar 15, 2022 -

Maxwell Ford responded

Thank you for your kind words for Christine, we appreciate it! We thank you for your business and look forward to your next visit!

March 11, 2022

By now most of you are aware of supply chain/chip/manufacturer issues that have delayed many vehicle models across almost every brand in 2021 & now 2022 as well. That doesn't even get into More

by ZaneH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Boyd
Mar 15, 2022 -

Maxwell Ford responded

Thank you for your kind words for Christine! We are thrilled that she provided you with a great car buying experience. Congratulations, we hope you loved your new vehicle for years to come!

March 09, 2022

Christine has been amazing with helping us order our new car. She has been very helpful and dealt with everything in a timely and efficient manner. Thank you Christine!! More

by saile
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Boyd
Mar 15, 2022 -

Maxwell Ford responded

Thank you Saile for your kind words for Christine! We are thrilled that she provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.

March 02, 2022

We're all very excited about the new Ford Bronco! What a mess trying to release a newly anticipated car in a pandemic. :( All I can say is I am very thankful to Christine Boyd and the team at Max More

by KRP2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Boyd
Mar 07, 2022 -

Maxwell Ford responded

Thank you for your kind words for Christine and our team! We are thrilled that they provided you with a great car buying experience. Congratulations on the new Bronco!

March 01, 2022

Kind of place that advertises a vehicle they don't have, will run your credit, and then you have to call them to find out they lied about having the vehicle on the lot. (Their online purchase thing does More

by maxwellsucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hunter Howard
Mar 08, 2022 -

Maxwell Ford responded

Can you please provide your name and vehicle you are interested in? It is hard to research your claims without a name. We advertise new inbound units from Ford that are in transit from the factory so customers can reserve them due to the unprecedented low inventory levels. If it was a pre-owned vehicle that inventory changes daily also due to the demand for vehicles. Regarding the credit pull on our Acceleride online buying platform there are disclosures stating that your credit will be ran to obtain lender approvals.

February 16, 2022

I have never been to a dealership that has multiple prices for the same vehicle. I found out that the internet price isn't necessarily the going price. They offer one price online and when you decide o More

by Patrice.pippen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian Flores
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