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Mazda Cape Cod, A Premier Company - Service Center

Hyannis, MA

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218 Reviews

218 Reviews of Mazda Cape Cod, A Premier Company - Service Center

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March 21, 2023

Fantastic dealership Great experience purchasing our Mazda, and getting our first complimentary oil change. Thank you for the best customer experience!!! More

by lisadjacques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stanley, Darren Maynard, Megan Schuster, KEVIN MARINO
Mar 21, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you, Lisa! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mazda Cape Cod, A Premier Company! Corey German - Service Manager cgerman@drivepremier.com

March 21, 2023

I met Megan and her team for the first time servicing our 2019 Cx5. The service was outstanding! Megan offered the best customer service…very attentive, excellent follow through, and customer focused! The More

by Dksensmith2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Mar 22, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you for your business. We appreciate you taking the time to leave us this great five-star review. We're happy to hear that Megan and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Corey German - Service Manager cgerman@drivepremier.com

March 21, 2023

I like how they send a text with video of the service. Everyone is very helpful as well. More

by laurawhitema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Mar 22, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you for choosing Mazda Cape Cod, A Premier Company. We're glad we were able to help, and we look forward to serving you in the future, Laura. Corey German - Service Manager cgerman@drivepremier.com

March 14, 2023

I’m always very pleased with the service I receive at Mazda. Everyone is very helpful and informative. I especially appreciate the video explaining everything that was inspected on my car with explanatio More

by amandaj5479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Mar 15, 2023 -

Mazda Cape Cod, A Premier Company responded

It has been a pleasure serving you, Amanda. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mazda Cape Cod, A Premier Company, we look forward to having you as a valued customer for many years to come! Corey German - Service Manager cgerman@drivepremier.com

March 13, 2023

I feel very strongly that I DID NOT NEED a new cabin air filter that they said I did I bought my car in April and it had FEWER than 6000 miles when it went in for its checkup. I will never have another ser More

by NELANE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Schuster
Mar 14, 2023 -

Mazda Cape Cod, A Premier Company responded

We're sorry to hear that you didn't have the best experience and would like to see if there's anything we can do to turn this around for you. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We present a video to all of our customer's so they can view and review all the work necessary before any type of approval, Thank you for your input, and we hope to hear from you soon. Corey German - Service Manager cgerman@drivepremier.com

March 12, 2023

Work done on a timely basis and fine correctly. Video recap if service is a great feature. Every member of the staff courteous and helpful. More

by JLREIZIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Mar 13, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mazda Cape Cod, A Premier Company to be a positive one. Please don't hesitate to reach out if you need anything else. Corey German - Service Manager cgerman@drivepremier.com

March 10, 2023

Great experience with Mazda Service department! Very professional and excellent communication. Will highly recommend Premiere! More

by Volvocars
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Mar 13, 2023 -

Mazda Cape Cod, A Premier Company responded

Thanks for sharing about your experience with Mazda Cape Cod, A Premier Company. We appreciate your business and hope to see you again soon! Corey German - Service Manager cgerman@drivepremier.com

March 03, 2023

I recently visited Mazda Cape Cod for an oil change. The service department was outstanding. They were on time, sent me a video of the work being completed, and removed the leaves from under the wipers. More

by dave w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Mar 04, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you, Dave! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mazda Cape Cod, A Premier Company, we look forward to having you as one of our valued customers for many more years to come! Corey German - Service Manager cgerman@drivepremier.com

February 25, 2023

Very clean facility. It's very easy to make appointments and they take you in right away! The work is excellent, and they're very helpful! More

by EBARAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Delancey, Corey German
Feb 27, 2023 -

Mazda Cape Cod, A Premier Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mazda Cape Cod, A Premier Company, we look forward to having you as a valued customer for many years to come! Matthew Laughead - Service Manager mlaughead@drivepremier.com

February 25, 2023

Very friendly, clean dealership, helpfully staff. Love the video from mechanic. On time, short visit. My only issue was... A 2 month wait for a part.. I had to call twice to find out if the part was More

by SWELLEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Mar 03, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Corey German - Service Manager cgerman@drivepremier.com