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Mazda Cape Cod, A Premier Company - Service Center

Hyannis, MA

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218 Reviews

218 Reviews of Mazda Cape Cod, A Premier Company - Service Center

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February 19, 2023

There was a small mishap during the servicing. A loner was required and provided. Meagan handled the issue beautifully. Car was ready the next day. No issues. Well done. More

by mr-cd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Feb 19, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matthew Laughead - Service Manager mlaughead@drivepremier.com

February 18, 2023

I found their service department friendly and communicative in spite of a busy schedule. My car's repair was estimated to take two days, but it only took one. More

by W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was told the tech's name but I forgot... 5 stars though., Megan Schuster
Feb 19, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and make your experience with us here at Mazda Cape Cod, A Premier Company a positive one. Please don't hesitate to reach out if you need anything else. Matthew Laughead - Service Manager mlaughead@drivepremier.com

February 17, 2023

Excellent service and Megan was so helpful. I loved the video walking me through the service More

by SFLANAGAN42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
rhonda pimentel, Megan Schuster
Feb 19, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you for choosing Mazda Cape Cod, A Premier Company. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matthew Laughead - Service Manager mlaughead@drivepremier.com

February 14, 2023

The dealership is great. Service was great too. Loved the little video of them working on my car. More

by two_labs
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Feb 15, 2023 -

Mazda Cape Cod, A Premier Company responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mazda Cape Cod, A Premier Company! Matthew Laughead - Service Manager mlaughead@drivepremier.com

February 13, 2023

Everyone I have ever dealt with over the years. at Premier has done their best with pleasure to accommodate my needs. The work is well explained and trustworthy. The wait time to be expected is acc More

by NKSCHLUNDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Lyon, Megan Schuster
Feb 14, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you for choosing Mazda Cape Cod, A Premier Company. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matthew Laughead - Service Manager mlaughead@drivepremier.com

February 13, 2023

I had a broken tailight on my 2020 CX-5. Meghan quoted me about $800 plus tax. I found the part on line for $190. I asked Meghan if they could install it for me if I brought them my part. Sh More

by Rob02633
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Schuster
Feb 17, 2023 -

Mazda Cape Cod, A Premier Company responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Corey German - Service Manager cgerman@drivepremier.com

February 10, 2023

I got my tires changed here, Megan was great! No complaints for the entire process. I will definitely recommend Mazda Cape Cod to a friend! More

by NMARTIAN
Recommend Dealer
Yes
Employees Worked With
Megan Schuster, Corey German
Feb 12, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Megan met your expectations. Thank you again for choosing Mazda Cape Cod, A Premier Company, we look forward to having you as one of our valued customers for many more years to come! Matthew Laughead - Service Manager mlaughead@drivepremier.com

February 08, 2023

Staff is pleasant and professional. Facility is spotless. Waiting area offers comfort in a variety of ways. I trust that my vehicle is safely maintained and I believe they will ensure t More

by PJHOME177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Feb 09, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matthew Laughead - Service Manager mlaughead@drivepremier.com

February 07, 2023

Nice place , everyone is great! Surprised no sales people stopped by to see if I was interested in buying a new car . More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
rhonda pimentel, Andrew Lyon, Daryl Delancey, Kalem Tillett, Megan Schuster, Corey German, Chris Laham
Feb 08, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you for your feedback, Michael! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mazda Cape Cod! Matthew Laughead - Service Manager mlaughead@drivepremier.com

February 07, 2023

Very helpful and efficient process, great communication. The tech specialist helped answer follow up questions and requested document ion was issued. Grateful for the assistance! More

by KMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Feb 08, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matthew Laughead - Service Manager mlaughead@drivepremier.com

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