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Mazda Cape Cod, A Premier Company - Service Center

Hyannis, MA

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218 Reviews

218 Reviews of Mazda Cape Cod, A Premier Company - Service Center

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January 14, 2023

Cory was very helpful and the service was quick and thorough comfortable waiting area and i love the video report they send you. More

by KDLOCKLEY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey German
Jan 16, 2023 -

Mazda Cape Cod, A Premier Company responded

It's great to hear that Corey was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mazda Cape Cod, A Premier Company! Matthew Laughead - Service Manager mlaughead@drivepremier.com

January 12, 2023

Very professional, knowledgeable and courteous. It was a pleasure to work with her et al More

by DOYLE411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Jan 13, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mazda Cape Cod, A Premier Company; we look forward to having you as one of our valued customers for many more years to come. Matthew Laughead - Service Manager mlaughead@drivepremier.com

January 12, 2023

Great service. Pleasant efficient and timely service. Excellent customer service and communication. They take excellent care of my car! More

by SETTEDIANE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Jan 12, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mazda Cape Cod, A Premier Company. Matthew Laughead - Service Manager mlaughead@drivepremier.com

January 11, 2023

The dealership is beautiful and very clean. Staff is friendly and helpful. The service on my vehicle was explained to me clearly. I have no complaints about this dealership. More

by david.newellcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Jan 12, 2023 -

Mazda Cape Cod, A Premier Company responded

It has been a pleasure serving you, David. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mazda Cape Cod, A Premier Company, we look forward to having you as a valued customer for many years to come! Matthew Laughead - Service Manager mlaughead@drivepremier.com

January 10, 2023

Just a pleasant experience from start to finish with all parts of the process working very well More

by toleary101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Jan 11, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matthew Laughead - Service Manager mlaughead@drivepremier.com

January 10, 2023

I have bought two Mazdas from Premier and just had my latest car serviced there. No regret’s with my purchases and the good service I have received. More

by JSCHNAIBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Schuster
Jan 11, 2023 -

Mazda Cape Cod, A Premier Company responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matthew Laughead - Service Manager mlaughead@drivepremier.com

December 01, 2022

Easily scheduled, on time work and accurate service. No surprises and everything was explained to me in plain language More

by dan_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
matthew laughead, rhonda pimentel, Andrew Lyon, Daryl Delancey, Kalem Tillett
Dec 02, 2022 -

Mazda Cape Cod, A Premier Company responded

Hello Dan. We are beyond pleased to learn that you had a superb experience with our Service Team. Thank you so much for sharing your feedback, and for choosing Mazda Cape Cod.

October 21, 2022

The service advisors and techs at Mazda Cape Cod are great. Everything was done as expected and at the quoted price. Although the dealership is not new, the facility is, so it’s very shiny and clean. Th More

by Ed D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan
Oct 23, 2022 -

Mazda Cape Cod, A Premier Company responded

Hello Ed, we are thrilled to learn that the maintenance was done as expected and at the quoted price our Service Team gave you. We're glad that you enjoyed our clean facility and our comfortable waiting area with free Wi-Fi. Thank you for your loyalty and dedication to us at Mazda Cape Cod.

October 21, 2022

Excellent customer service, and the video provide of the service done on the car is a excellent feature that I really appreciate. More

by Saphire550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan , matthew laughead
Oct 23, 2022 -

Mazda Cape Cod, A Premier Company responded

Hello, we want to provide all our customers with a video of the work being done on their vehicles to give an excellent experience. We, at Mazda Cape Cod, are glad that you enjoyed your visit with us. Have a wonderful day!

October 12, 2022

Outstanding service. Use of repair in progress video overcomes reluctance arising out of other less than stellar services. More

by Oceanhandler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rhonda pimentel
Oct 14, 2022 -

Mazda Cape Cod, A Premier Company responded

We are pleased to learn of the outstanding visit you had with our Service Team. Here at Mazda Cape Cod, we strive to give you a fair and honest dealership experience to ensure your complete customer satisfaction. Thank you for trusting us with your vehicle and please don't hesitate to reach out to us for any future automotive needs.

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