Mazda City Of Orange Park

Chris Ashby, Internet Sales, was a hard worker sharpening his pencil and came up with the best price among 4 dealerships. I did not provide any prices to any competitive dealerships to beat the price. Each his pencil and came up with the best price among 4 dealerships. I did not provide any prices to any competitive dealerships to beat the price. Each was on a level playing field. Chris was very accommodating and was very helpful. He was able to get the car from Orlando as the model and color and accessories I wanted were only available in one car in the state of Florida. Also, we bought the car (actually site unseen) the day before leaving for vacation and a $500.00 credit card deposit was all they required. We also got back a $2,000 Mazda rebate for the 2013 car purchase. Chris offered if we needed anything at all, just to come back and he would help us. He gave us a quick tutorial of the navigation system. Then he introduced us to the other staff we would be dealing with and also bid us farewell. Stephen DeVito, Finance Manager, was honest and great to deal with. Spoke softly and slowly and went over all the paperwork we had to sign (actually much less than other experiences), and did not push us at all into any additional services such as extended warranties and paint and interior protections, etc. He did offer it, of course. But the way he explained it was so thorough and actually gave us a comprehensive print out of the various coverages available, which was concise and very clear, and each has a price associated with it. He even shared the prices he had on his computer screen so show there was nothing he was hiding. Because we trusted him, we did want the paint protection living in Florida, and he said he uses it on his car and said he has had great results with it. We did purchase the product, called Auto Butler, for the new Mazda as well as our used Mercedes which we recently bought. And, lastly Greg Heard is the Service Manager. We have not needed any maintenance yet so I cannot provide any review on that department. But he was welcoming and gave us a coupon book good for a free oil change and other coupons for down the road services. More

For clarity I will start from the beginning of my experience at Mazda City. I showed up at this dealership and was being helped by Alex (I'm not sure what his last name was) he was very friendly but experience at Mazda City. I showed up at this dealership and was being helped by Alex (I'm not sure what his last name was) he was very friendly but you could tell he was somewhat new and still getting into the groove of things there. I noticed this because his knowledge of his vehicles was only moderate and he only had generic things to say about the quality of the vehicle that I was looking at, nothing specific. Also he didn't have a voice mail set up for his extension so I couldn't leave him any messages, as i would later find out, and the secretary only relayed my messages to him about half of the time, which I had to call him dozens of times in the course of the next month and a half. Moving on, I found the car I wanted and asked if there were any problems with it and he told me no and I didn't notice anything wrong with it until after I got it and had some time with it (the stereo will short out and there is a problem with a sensor that regulates heating and my traction/skid control comes on and off randomly, lately I've been noticing a loud popping sound coming from somewhere around the front drivers side tire well when I turn but I have yet to figure out what that is, I'm praying it's not something major but it's a substantial pop so I fear the worst). Regardless of all that I'll describe the grueling process that I had to face next. Now this is the 5th car I've bought and I know the process can be tedious but this has nothing to do with that. First off, the price was a bit more than I wanted to pay, especially after all the fees were going to be added on so I negotiated with Alex a little bit and he went and got his supervisor to talk out what they could do. His supervisor comes in and talks to me (a really nice guy, and I believe he had the best intentions on helping me out) I can't remember his name for the life of me, but he was a former Marine, anyways we were able to settle on him giving me a bit more credit on my trade in than the original price to help bring down my overall cost, which it's all the same in the end so I was happy with it. So Alex and I head back into Al Wilson's office to finish up the paperwork (Al was probably the least friendly person there but he wasn't rude, just seemed like he had better things to do than talk anymore than was necessary) after the paperwork was all said and done I was good to drive it off the lot and take it home. I didn't notice until after I got home that he hadn't given me the extra money for my trade in and that I was charged for the full resale price, that was really unfortunate since that was what had convinced me to buy it then and there rather than keep looking for something else and I should've slowed Al down while he was having me sign but I figured since Alex was in the room and Al had been out for a few minutes before we started either Alex or his supervisor would have informed him of our negotiation, naive me. They also needed a copy of my orders (I'm in the military) for some of the paperwork they needed to file so we agreed that I would bring it by the next day. I brought my order to them the very next day and had to sign an additional form because they forgot to have me do it the day before, so I just thought whatever I'll sign it and be on my way. I get a call about two weeks later saying that they need me to drop off my orders again and sign that form again because they lost it. Well this is very disheartening to me because no one knows where the copy of my orders went and it has some very personal and job specific information on it about my present and past so I don't like having it out there for anyone to read or use for their own means. I end up going back and giving them another copy and they assure me that they won't lose it this time, they think that the situation is somewhat amusing but I am far from that feeling. Also, throughout this time, I was using my own bank to get a loan, since the interest rate was better, so a day or two after getting the car I went back and gave them the check from the bank to clear off the loan that I had gotten from them so I could drive it off the lot when I bought it. Sounds simple enough, use one loan to pay off another, well I was dead wrong about that (I'll throw in that it was their idea to do it this way in the first place). Now that I had a loan through my bank they needed the title of my vehicle as collateral for the loan which the financial institution that the dealership uses (Wells Fargo I think) still had so it needed to be transferred over. Well they told me that they would get the title transferred over first thing in the morning, I thought this was a done deal, wrong again. A month goes by and I get a call from my bank telling me I'm about to default on my loan because they don't have the title for it. Once again I have to drive back down to the dealership, since I had been calling for a few days but hadn't heard anything back from Alex, so that I can tell them in person to get the title transferred over to my bank. I show up and tell Alex about this and he says he'll get it taken care of in the morning but call him and remind him just so he doesn't forget (it's not a good sign when you have to remind a person to do their job) but I did. He later told me that the paperwork to get it transferred over got lost so they had to do it again, I called my bank later to verify they received it and thankfully they did. Now the story doesn't end here, because they had so much trouble filing my paperwork they never got my registration sent off so with only about two weeks left on my temporary plate I start to panic because in order to get to my job I have to go through security where they check your registration and if my plate expires I can't get to work and have to arrange alternate transportation. I call Alex to address this with him and he informs me that they should've gotten them by now but they haven't so he'll check the status. The next day he calls me back and tells me that the paperwork was never sent off and that he is doing that today and they should get the plates within a week. Well it took longer than a week, it took almost two weeks, the day before my plates were due to expire he calls and tells me that he has my plates and registration and I can come by and get them whenever I can. So again I have to drive back down there to get my plates and registration. After I get them he and we shake hands (I'm hoping I never have to see him again at this point) he says "the nightmare is finally over" which is exactly what I was thinking but if he even admits that it was a nightmare and that was his job and I always had to drive to him when they screwed up how much worse was it for me? I have to work 55-70 hrs a week for my full time job, I have a second job where I work 12-16 a week, plus I'm going to school, I didn't have time for all of this, I easily wasted a full tank of gas just going back and forth from that place on my "free time", I was stressing about every situation that seemed to materialize as time went by which I didn't need since I'm also in the middle of planning my wedding. I would never recommend my friends to shop here or even my enemies, it is something that no person should have to go through and I regret ever coming across this forsaken dealership. More

Diana was very friendly and very helpful. My experience was great with everyone that was involved in selling me a car! I would recommend Mazda City of Orange Park to anyone looking for a Mazda. was great with everyone that was involved in selling me a car! I would recommend Mazda City of Orange Park to anyone looking for a Mazda. More

I always go to this dealership to get my Mazda3 serviced. Yesterday, I went to get it serviced because it wasn't acting "right" and got honest diagnosis and feedback. I ended up trading my Mazda3 that same Yesterday, I went to get it serviced because it wasn't acting "right" and got honest diagnosis and feedback. I ended up trading my Mazda3 that same day for a new 2014 Mazda 6 and the entire staff made the experience so remarkable! I highly recommend this dealership to everyone, whether it be service or sales related. More

I just bought a new Mazda CX-5 from Mazda City of Orange Park and could not be more pleased - dealing with this group of people was a breath of fresh air and I absolutely love the car! I did my homework an Park and could not be more pleased - dealing with this group of people was a breath of fresh air and I absolutely love the car! I did my homework and visited 9 dealerships in the Jacksonville area and drove 6 different cars... I narrowed it down to the CX-5 and these guys beat the competition not only in terms of price, but in their genuine approach and low-pressure style. The people at Mazda City were friendly and knowledgeable and I would recommend to anyone looking for a high-MPG and sporty vehicle that they make this their first and last stop. More

A great experience car buying experience from start to finish! Gino and the staff were very friendly, professional and never put any pressure on us. I have already recommended Mazda City to my friends a finish! Gino and the staff were very friendly, professional and never put any pressure on us. I have already recommended Mazda City to my friends and family and will proudly continue to do so. Thank you for taking the stress out of buying a used car! Toby DuBose school teacher More

Went to Mazda city of Orange Park to look for a used family car. We needed a bigger vehicle for our soon to be family of 4. Talked with Gino Maley. He was awesome he helped us find a good family car. He family car. We needed a bigger vehicle for our soon to be family of 4. Talked with Gino Maley. He was awesome he helped us find a good family car. He new all about the car and helpful with our question. Got a good deal on my trade in. It was a 2005 Toyota Tacoma single cab. We decided on a Mazda CX7 2007 used car. Me and my wife are very happy with it. That CX7 is fast. Thank you Gino Maley. Sincerely Joseph Medina More

This is our 3rd vehicle with this dealership, and our experiences have been spectacular, everyone specially Gino & Al was very courteos and eager to help us find exactly what we were looking for. Thank y experiences have been spectacular, everyone specially Gino & Al was very courteos and eager to help us find exactly what we were looking for. Thank you guys! More

When my parents and I walked into mazda city, we were instantly greeted by Mr. James Gay. My mother doesn't speak English very well, and past car shopping experiences have been mediocre due to a lack of instantly greeted by Mr. James Gay. My mother doesn't speak English very well, and past car shopping experiences have been mediocre due to a lack of genuine interest and cooperation. However, this was not the case at Mazda City. Mr. James was very understanding and helped her find the car she wanted. She purchased a brand new mazda cx5 which she is VERY happy with. Mr. Al, who helped us with the financing, got us the best price and interest rate we could get with our credit score. Their genuine interest in helping us find the bank who gave us the vest interest rate is evident that he cares for his customers. Mazda city also acknowledges military veterans and gave us a discount on the car. Much thanks to Mr. Rico Manley who pointed this out for us. Their family environment and genuine interest in the needs of their customers is what solidifies their customers' reviews and return! Hope to come back and purchase my first car at mazda city. More

I went in to look at the CX-5 yesterday. I think as an SUV it is very impressive. I worked with James Gay and then today I came back to see it and my husband agreed it was very nice. Gino worked with us SUV it is very impressive. I worked with James Gay and then today I came back to see it and my husband agreed it was very nice. Gino worked with us and very quickly and efficiently he got us a great deal. He made the process very painless and I was very happy to become reacquainted with the Mazda Family. I would recommend this very impressive young man to any of my family or friends. More