Mazda Roseville

I been servicing my CX-30 there since I bought my Mazda from this dealer and the experience has always been wonderful. At the last service, advisors Holly Adams and Alex were really nice and helpful with g from this dealer and the experience has always been wonderful. At the last service, advisors Holly Adams and Alex were really nice and helpful with great customer service! Holly explained to me everything that needed to be done for that day and answered all my questions. Holly kept me updated and even sent me a video. My service was done sooner than expected! At checkout Holly explained what to expect for the next service. I’ll be back again soon. Thank you! More

5/5 stars, John Fuqua is your man if you're looking to buy a new Mazda vehicle. He's really helpful and very enjoyable to work with and made the process easy and simple, he knows his cars and that is ver buy a new Mazda vehicle. He's really helpful and very enjoyable to work with and made the process easy and simple, he knows his cars and that is very helpful as a customer to know, because he'll let you know what the cons and pros are about any Mazda car that you have question about. He helped me decide which car I wanted to buy and it was between the Mazda 3, CX 30 or the Mazda MX5 RF and I chose the Mazda MX5 RF/ Miata, gave me a lot of insight on the car that I didn't already know about. So if you're a customer at Mazda I highly recommend asking for John Fuqua to help you out with buying and choosing the right Mazda car for you. More

Very pleasurable car buying experience. We went in with a model in mind, found another more desirable. Salesman was very friendly, and personable, with very good knowledge about products. No pressure, and wi model in mind, found another more desirable. Salesman was very friendly, and personable, with very good knowledge about products. No pressure, and willing to negotiate price. Only annoying part occurred after sale, and paperwork; had to do with fueling up the car. The cards used were not functioning properly; however our salesman used his personal funds to insure we left with a full tank. I put this on management, but overall our experience was very positive. Everyone we dealt with was friendly, helpful, and knowledgeable. We would recommend Mazda Roseville to anyone; not to mention the product is excellent. More

Car buying is not at the top of my list of fun things to do, but this was the best car buying experience I've ever had. Johnny and everyone else I met was so nice and easy to work with. do, but this was the best car buying experience I've ever had. Johnny and everyone else I met was so nice and easy to work with. More

Best experience ever purchasing a car!!! Get compliments on the beautiful Mazda Red and car performs perfectly..... on the beautiful Mazda Red and car performs perfectly..... More

Eric is the best and honest person to deal with. Such a nice great human being. nice great human being. More

I dislike buying a car but this was easy, quick, and Max Cuadras was wonderful to work with. He really made it so comfortable and easy. I highly recommend buying a car through Max. Cuadras was wonderful to work with. He really made it so comfortable and easy. I highly recommend buying a car through Max. More

I had an extremely awful experience at Mazda of Roseville and will never buy a vehicle from this location, nor recommend anyone either. I went in on Saturday to buy a new vehicle (2021 CX30) and was extremel and will never buy a vehicle from this location, nor recommend anyone either. I went in on Saturday to buy a new vehicle (2021 CX30) and was extremely disappointed with the quality of services, professionalism, and runaround I experienced in the four days of attempting to buy a vehicle from that location. I walked in with a 721 credit score, great income, proof of residency, and I was trading in a 2019 Ford Fusion. I did not expect to encounter four long days of lack of transparency and waiting to purchase a vehicle, given that I met all of the requirement (as always) to leave with a new vehicle. I recently changed my name (for good cause) and according to management, that was the “hold-up” to getting approved with Mazda Financial Saturday-Monday. I was told on Monday after work to come back as there should be no problem to finally get approved. I went in after work, waited three hours in hopes to get approved, and at 7:30 at night, Marco sat down and told me Mazda made an error in the last three days and no later than 12PM on Tuesday I should receive and answer—it felt promising. There were a few “hold-ups” throughout which intuitively seemed appropriate, but the waiting period seemed like something I’ve never experienced before buying a car. First they couldn’t verify my identity with my name change. I have them my updated social security card, updated drivers license, proof of residency, and pay stub with my name change. Then the negative balance from how much they were willing to buy my 2019 Ford Fusion and payoff amount was another issue. They kept requesting the I increase my down payment from 1,000 to 3,000, to 4,000 dollars. On Tuesday (yesterday) I never received a call: I went ahead and called Mazda myself and Max seemed confused and had no answers for me. He then called me back and said I need to pay $4,000 up front. I was saddened by this—more so because I felt taken advantage of (29-year-old female) does not know much about trading in cars, was given then runaround for four days, lack of transparency, and lack of flexibility, especially given my strong credit score, income, 2019 Ford Fusion, not high mileage either. I called Mazda of Elk Grove yesterday after work and explained my story to them and Khahn told me to come to the store right away and they will take care of me. I went in and immediately felt a sense of comfort, as him and Grant showed empathy toward my situation. I was in and out within an hour and a half and they held the standard of quality of service. Grant told me he would buy my car for a little more and would “massage” the number to ensure I left with the car I wanted on Saturday. I was approved with the same credit score of a 721. I did not need to show my social security card, proof of residency, or anything that verifies my new name change. The finance department was friendly and he explained my monthly payment very well. He was professional and also empathetic toward my experience at Mazda of Roseville. Additionally, my Mazda was detailed, gas was filled, and delivered promptly. I hold so much gratitude for the gentlemen who served me last night. Thank you for your quality of service. For your empathy, compassion, and unwavering kindness. Kinsley Titchener More

Great experience all around. I was worried about it being stressful, but it was easy and everyone was very helpful. I would highly recommend buying a car from this location. being stressful, but it was easy and everyone was very helpful. I would highly recommend buying a car from this location. More

Five stars for Tony Sanchez. Friendly, helpful and checked in with us during our testing and buying process. Thank you Tony!!! Five stars for no pressure buying! Roseville will haggle if you do you checked in with us during our testing and buying process. Thank you Tony!!! Five stars for no pressure buying! Roseville will haggle if you do your homework. They were honest and never tried to trick us. While bouncing dealer discounts around they did try to match other dealership's offers for prices that were previously too steep for them. No fault there, it's how they make their $$$. Three stars for the Dealership overall due to other staff blowing us off when we made the effort to minimize our impact on their time. The laziness was frustrating. Five stars for their Service Department! They've been timely and honest. More