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Mazda Roseville - Service Center

Roseville, CA

4.5
44 Reviews

44 Reviews of Mazda Roseville - Service Center

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May 02, 2025

Had to get our 2017 CX5 serviced. They did a great job, we would recommend them More

by ptdaryl48@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mccay
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Mazda Roseville responded

Thank you for the 5-star review! We are so glad you had an excellent service experience with us. We look forward to the next time!

November 18, 2024

The service person was excellent and I appreciated the ongoing updates . The service was done efficiently and all in all, a very positive experience. More

by CCHURLEY123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Mazda Roseville responded

Thank you for the kind words! We are so glad you had a wonderful service experience with us! We look forward to continuing to serve you!

November 16, 2024

Niki Hutchens is great in the Service Department. Communicating clearly and promptly helped me get a good deal on needed repairs. Videos showing the inspection are helpful, but the mechanics cite More

by james c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Mazda Roseville responded

James, Thank you for the positive review and for recognizing Niki’s efforts. I'm unable to find an exact customer record based on your username and a service that recently had a filter as a recommended service. I'd love to review the inspection video with you and discuss our service technicians findings together. Please contact me directly at 916-755-5630 at your earliest convenience. Bobby Shields, Service Manager.

November 15, 2024

this place used to be amazing but over the last few months has really gone down hill. more expensive for the same services, workers aren’t as friendly. unfortunately will be taking my business elsewher More

by GFOWLER6363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Struthers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Mazda Roseville responded

Thank you for sharing your feedback. We're sorry to hear that your recent visits have not met the high standards you’ve come to expect from us. We value your loyalty and take your concerns about pricing and service seriously. Please feel free to reach out to our Service Manager, Bobby Shields, at 916-755-5630, so we can learn more about your experience and work toward regaining your trust.

November 12, 2024

I waited over three hours for my car to be done with no communication from the service department to let me know they were running slower that day. I opted to wait at the dealership, had I known it would More

by DnMBirkholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service
Nov 12, 2024 -

Mazda Roseville responded

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. Your experience is not the level of service we strive to provide, and we appreciate you bringing this to our attention. We will address this with our team to ensure better communication in the future, especially when delays occur. If you ever need, please don't hesitate to reach out to our Service Manager, Bobby Shields directly at 916-755-5630

November 12, 2024

Niki did a very good job, She kept me posted all through the service, will come back. More

by CHRISALVISO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Mazda Roseville responded

Thank you for the 5-star review! We are so glad Niki and the rest of our team ensured your service visit was a great one. We look forward to the next time!

November 12, 2024

They knew their vehicles, they saved me a lot of aggravation. There was quick service. More

by michael@moreplumbing.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Mazda Roseville responded

Michael, Thank you for the 5-star review! We are so glad you had a seamless service visit with us. We look forward to the next time we can assist you!

November 10, 2024

i had great service everyone was very professional and very effiecient and very nice and my car was ready on time More

by renee96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mccay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Mazda Roseville responded

Renee, Thank you for the kind words! We are so glad you had a wonderful service experience with us. We look forward to continuing to serve you!

November 10, 2024

Niki was great, on time, kept me informed . Convienient appointment online was easy. Done on time More

by aquapta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Mazda Roseville responded

Thank you for the 5-star review! We are so glad Niki was amazing help during your service visit! We look forward to the next time we can assist you!

November 10, 2024

Brought in for an oil change, and told them I would wait for my car. Waited almost 3 hours. They didn’t even let me know it was ready, I happened to walk past and saw my car there with other cars all lined More

by dtblaylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Nov 11, 2024 -

Mazda Roseville responded

Dawnell, Thank you for sharing your experience with us. We apologize that your recent visit did not meet the level of service you expected. Our service manager has reached out to you directly to offer a follow-up service and ensure a more positive experience moving forward. Providing exceptional service is our priority, and we appreciate your feedback as it helps us improve. We look forward to the opportunity to serve you again and demonstrate our commitment to quality care. Bobby Shields, our service manger can be reached directly at your convenience at 916-755-5630

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