Mazda Roseville - Service Center

Oil change done on a Saturday. Picked up my car and the oil light was still on. Driving home and the fuse box cover fell off under my feet which could have cause serious accident w Picked up my car and the oil light was still on. Driving home and the fuse box cover fell off under my feet which could have cause serious accident with risk of impending my brakes! Left message for manager. No call the following Monday. Heard from manager Wednesday. Manager gave excuses why the light was on and denied touching any part of the fuse panel! The whole conversation concentrated on none of the above being their fault! I felt so uneasy and ended up going to another Mazda dealership to have my oil light reset. I never asked for anything but acknowledgment of their mistake and an apology and to complete the service I paid for and reset the light. I was so concerned the maintenance wasn’t actually done! Instead I heard how my car is just old. The reception staff reported being short staffed being the reason I couldn’t get a call until the following mid week when I had a concern about the service I just received. The way I see it- if this is the kind of reaction and support I get when the concern is on the minor side but important- I couldnt imaging actually having a real concern and being treated the way I was and not supported. I will not be returning. I will avoid the dealership all together and drive out of my way to Sacramento for service and purchase of my new Mazda in October! More

Had to get our 2017 CX5 serviced. They did a great job, we would recommend them They did a great job, we would recommend them More

The service person was excellent and I appreciated the ongoing updates . The service was done efficiently and all in all, a very positive experience. ongoing updates . The service was done efficiently and all in all, a very positive experience. More

Niki Hutchens is great in the Service Department. Communicating clearly and promptly helped me get a good deal on needed repairs. Videos showing the inspection are helpful, but the mechanics cite Communicating clearly and promptly helped me get a good deal on needed repairs. Videos showing the inspection are helpful, but the mechanics cited replacing the engine/cabin air filters with new ones when I had changed them the day before. More

this place used to be amazing but over the last few months has really gone down hill. more expensive for the same services, workers aren’t as friendly. unfortunately will be taking my business elsewher months has really gone down hill. more expensive for the same services, workers aren’t as friendly. unfortunately will be taking my business elsewhere. More

I waited over three hours for my car to be done with no communication from the service department to let me know they were running slower that day. I opted to wait at the dealership, had I known it would communication from the service department to let me know they were running slower that day. I opted to wait at the dealership, had I known it would be so long I would have made arrangements to come back for pick up. More

Niki did a very good job, She kept me posted all through the service, will come back. the service, will come back. More

They knew their vehicles, they saved me a lot of aggravation. There was quick service. aggravation. There was quick service. More

Niki was great, on time, kept me informed . Convienient appointment online was easy. Done on time Convienient appointment online was easy. Done on time More

Brought in for an oil change, and told them I would wait for my car. Waited almost 3 hours. They didn’t even let me know it was ready, I happened to walk past and saw my car there with other cars all lined for my car. Waited almost 3 hours. They didn’t even let me know it was ready, I happened to walk past and saw my car there with other cars all lined up behind it. Didn’t even offer to wash my car. Disappointed in the service. More