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Mazda Roseville - Service Center

Roseville, CA

4.5
44 Reviews
Call Service Center (916) 520-9900

44 Reviews of Mazda Roseville - Service Center

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November 09, 2024

The team was efficient and pleasant. Indin’t have many miles on my car so I have lityle to say. More

by chalelightner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Mazda Roseville responded

Thank you for the 5-star review! We are so glad your visit with us was seamless and enjoyable. We look forward to a long-lasting relationship!

November 09, 2024

Nikki in service is nice and professional, and I enjoy working with her. Everyone in service is very welcoming. More

by italiagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Mazda Roseville responded

Thank you so much for taking the time to share your amazing experience with Niki! She really is amazing and we're so fortunate to have her on our team. We're glad to hear our team members have all left such a lasting impression. We look forward to the next time we can assist you.

November 08, 2024

Great Job. Always friendly and professional.. I appreciate good service when it comes to my car. More

by cynthiamarsico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Mazda Roseville responded

Cynthia, Thank you so much for the kind words! We are so glad you had a wonderful experience with us. We look forward to continuing to serve you for many years to come!

November 06, 2024

Quick, easy, friendly, thorough, efficient and kept me aware of progress on vehicle. Did everything requested in a timely manner. Thank you. More

by riverkids2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Mazda Roseville responded

Thank you for the kind words! We are so glad your service visit was seamless and efficient. We look forward to the next time we can assist you!

November 03, 2024

Expectaions set 0 expectations met. I had my vehicle back when promised, a full inspection, serviced and running smoothly. My service agent was courteous and thorough. You cant ask for More

by alisha.duck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Burnett
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Nov 04, 2024 -

Mazda Roseville responded

Alisha, Thank you for the amazing review! We are so glad we could ensure that your service visit was seamless and helpful. Thank you for choosing us and we look forward to the next time we can assist you!

November 01, 2024

Once I was able to get in, the service was great. It took three weeks to get in because no loaner cars were available. More

by richdubose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Mazda Roseville responded

Rich, Our sincerest apologies for the wait on your service. Loaners are first come first serve and at times some of those services run longer than anticipated due to waiting on parts or warranty approvals. Although no excuse, we appreciate your patience and want you to know we truly value your business.

November 01, 2024

The service manager is the reason the dealership has my business. His name is Bobby . The guy is a rockstar. You should make him the new GM. More

by Jackfolsom2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Mazda Roseville responded

Jack, Thank you so much for your kind words! Bobby really is amazing and we're so fortunate to have him on our team! We appreciate your business and look forward to the next time we can assist you!

November 01, 2024

The were friendly, informative and considerate. Frustrated w car trouble and they were kind and listened. More

by starrjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Mazda Roseville responded

Thank you for the kind words! We are so glad we could be here to assist you with your car troubles and we look forward to continuing to help you again in the future!

October 30, 2024

Our buying experience with Carlos as our salesperson was enjoyable. He was very knowledgeable with Mazda and the CX5. John worked with us to get a good deal and Max was very friendly and efficient in prep More

by kerie
Recommend Dealer
Yes
Employees Worked With
John Saiyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Cuadras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Avina
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Oct 31, 2024 -

Mazda Roseville responded

Thank you for sharing your wonderful experience with us! It's great to know Carlos and John ensured your experience was as seamless as possible. We truly appreciate your recommendation and look forward to welcoming your friends and family whenever they’re ready to find their perfect car. Enjoy your new Mazda CX-5, and we’re here for anything you need down the road!

October 30, 2024

Had oil change, tire rotation and coolant exchange done while I waited. Service was quick, although it appears my car was ready but the service advisor was waiting for me to electronically acknowledge the More

by Otto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Burnett
Report | Print
Nov 01, 2024 -

Mazda Roseville responded

Otto, Thank you for your 5-star review! We’re glad to hear you enjoyed our quick service and comfortable waiting area—along with the coffee! We apologize for the additional wait time and appreciate your patience as we ensured everything was properly communicated. We're thrilled to know you plan to return, and we look forward to serving you again in the future!

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