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Mazda Thousand Oaks
Thousand Oaks, CA
34 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 34 reviews
December 02, 2025
I have always selected to deal with Jake, and he is amazing. I didn’t expect that Mike would be exactly the same. He was…. We are moving and will miss the wonderful service and warm welcome that we h amazing. I didn’t expect that Mike would be exactly the same. He was…. We are moving and will miss the wonderful service and warm welcome that we have always received from your service center. More
by SHEILAEHEIMBACH
Verified CustomerEmployees Worked With
Jake and Mike in service
November 26, 2025
I initially came in just for a test drive. Matt helped me with the car l was interested in. I drove it but it was not the right car for me. He recommended a different car based on what l was Matt helped me with the car l was interested in. I drove it but it was not the right car for me. He recommended a different car based on what l was driving. As soon as I sat down, I knew that was it ! Matt explained so many things about the car l chose. The trim had interior and exterior features that I live ! I decided then that I would be driving it home that day. He made the whole process simple and easy. I appreciate how knowledgeable and polite he was. I had a lot of questions. I am so very happy with my car and the service was excellent! Thank you Mazda of Thousand Oaks. Everyone made this a fun and happy experience for me! It is a great place to come for your next car !! More
by REKALILA
Employees Worked With
December 28, 2024
BUYER BEWARE! This dealership/Matt plays games. Matt kept trying to get me to come in but once I asked for photos of the vehicle he said it wasnt available to vie This dealership/Matt plays games. Matt kept trying to get me to come in but once I asked for photos of the vehicle he said it wasnt available to view? Eventually I got photos. I asked if the sale price was correct only to find they added the pre-sale price to the OTD. When I mentioned this they said they will only honor the price if I came in, EVEN though they already confirmed the price and it should already be honored when Matt agreed to the sale price??? (Please refer to the screenshots) When I finally got the break down, they added "optional fees" but essentially told me they were mandatory. I said they are NOT and he kept standing his ground. I asked him to show the the product add-ons contract and he said he couldn't do that over chat (but in reality its because the contract says that these charges are VOLUNTARY). I told him that forced add-ons are actually something that's going through a lawsuit right now and he said he had to close the chat. I have screenshots of the entire conversation. More
by Desiree B
Employees Worked With
Matt, Seth Waskow
December 27, 2021
Have bought 5 cars from Cynthia at Neftin. [1 Mz3, 1 Mz6, 2 Miatas and a CX-5] Every transaction has been positive, no games or gimmicks. Pretty much all of them started with a phone call and one visit to fi 2 Miatas and a CX-5] Every transaction has been positive, no games or gimmicks. Pretty much all of them started with a phone call and one visit to finish the deal and pick vehicle up. All scheduled maintenance has been performed promptly and correctly. More
by tester
Employees Worked With
Cynthia and Joe at Service
January 27, 2020
Dishonest & Incompetent First, I realize my comments are a little lengthy, but could save you hundreds of dollars. My visit started February 2020 with my second visit regardi First, I realize my comments are a little lengthy, but could save you hundreds of dollars. My visit started February 2020 with my second visit regarding a recall for passenger airbag. When arriving I had them look at my "check engine light" which was on, though my car's performance seemed fine. I even let them know that all my spark plugs, and two of fhe four coils had recently been replaced. They guaranteed that if I paid the $99 fee they could pin point my exact problem as to why engine light was on, which I agreed to. I end out getting a call announcing that all four spark plugs needed to be replaced because suppossably the wrong size had been put in, also, though I had made clear 2 coils were fairly new, they stated I needed to replace all four. My husband was told the total bill was $866, which we reluctantly decided it was worth it to get a few more years out of the car. After getting car back a day later, the very next morning "check engine light was back on. I called them that Thursday morning and was told they couldn't possibly see the car for another 6 days! On top of that problem, my "air bag light" was staying on, which meant something was wrong with that too, which caused loss of the use of the car until I could take to my mechanic, which I did. They discovered that the sensor light for air bag had not been cleaned or reconnected. For $125 both the engine light and my air bag light were fixed, as opposed to Mazda charging my $922 for completely unnecessary work.. I've tried to talk to them, even showing receipts stating their failure, but in the end they only compensated me $308!!!! If you have a Mazda and feel a need to go to dealership for your repairs, I strongly suggest you choose the new Mazda Dealership that recently opened in Oxnard. I realize it is an extra distance, and I believe this one I dealt with in Thousand Oaks counts on the fact that most people really don't have other choices nearby so they take advantage of that fact. I can also highly recommend Star Automotive in Newbury Park. I have found them knowledgeable and honest. More
by gilbyhubbs
Employees Worked With
Joe at front office. the manager's name is Don.
