Mazda Thousand Oaks

Thank you for the opportunity to express my appreciation for such a fine dealership as Neftin. I also want to express my appreciation for my service rep John G for the opportunity to express my appreciation for such a fine dealership as Neftin. I also want to express my appreciation for my service rep John Garcia, Mark Gupton, and the entire office staff. It is a pleasure doing business with you. More

isabel1444@hotmail.com Steve Pfeil took the time to explain to me exactly what had to be done to replace my rear view mirror, which had fallen off the windshield and actuall Steve Pfeil took the time to explain to me exactly what had to be done to replace my rear view mirror, which had fallen off the windshield and actually had a technician demonstrate. Since I was due (overdue, probably) for an oil change, I arranged to have both jobs, the mirror and the oil) completed the very next day. When I dropped the car off, I asked that a third unrelated task (replacing a driver's door switch that had lost its' substandard VW "soft-touch" coating) also be undertaken. Steve and the Neftin service techs took this extra work in stride and still delivered my Touareg that same afternoon, as originally promised. More

I have had my 2008 Mazda CX-9 serviced here several times over the past 3 years. I have never had a positive experience. Oil changes take 3+hours. According to the service sales person, it seems like ever over the past 3 years. I have never had a positive experience. Oil changes take 3+hours. According to the service sales person, it seems like every time I take my car in, it is "just about time for a major service" because I am "close to" anything that ends in a zero. I feel that the service workers speak kindly, but very patronizing. My Mazda has not proved to stand the test of time. Buttons break, electronics go bad, the paint chips all the time, the rubber around the door seals rips. It just seems like a piece of junk after only 6 years. One time I went in because the door/window seals did not seem to be working. It constantly sounds like the window is down even when it is up all the way. For $150 the tech replace the driver side black rim seal where the window nestles in. Helped the sound tremendously. When I went back in to have the passenger side replaced, the technician had NO IDEA what I was talking about when it came to the previous repair. They acted like I was crazy, offering solutions that aren't possible when it was at THIS shop that the repair occurred in the first place. In their attempt to understand what was done on the driver side door, they damaged the seal and now BOTH windows sound like they are down. The vehicle has a 6 disk changer/navi system and a cd got stuck in the changer which caused the nav screen to remain up and all the navi features (including back up camera) to stop working. OF COURSE, the repair technician can not fix the player nor can he just make the screen close, so I HAVE to buy a refurbished system for $1200. $1200!! Are you kidding me? The whole things seems fishy. Every time I get the car serviced here, I walk away feeling cheated. Most of the time I pay "diagnostic fees" for problems the technicians can not fix, or have to think through all the things the service provider is trying to sell me and decide if they are being truthful about what is necessary. Simple services seem complicated and take hours. I will never own a Mazda again and I will NEVER go to Neftin for any service. I am buying a Ford Flex and hope I have a better experience. More

Came out of curiosity with no intent on making a purchase, I told the salesman that up front and he said that was no problem. He showed me some of the cars and asked if I would like to test drive. purchase, I told the salesman that up front and he said that was no problem. He showed me some of the cars and asked if I would like to test drive. He handed over the keys to a brand new V50 despite my being a young driver and said go for it. I've never been on a test drive where the dealer didn't want to come with, but he said that's just what they do. It was great not to feel pressured during the drive. When I got back there was no pressure to buy anything either. I didn't make a purchase but thanks to the service I got I'll seriously consider going to them when I'm in the market for my next car. More