Mazda Thousand Oaks

BUYER BEWARE! This dealership/Matt plays games. Matt kept trying to get me to come in but once I asked for photos of the vehicle he said it wasnt available to vie This dealership/Matt plays games. Matt kept trying to get me to come in but once I asked for photos of the vehicle he said it wasnt available to view? Eventually I got photos. I asked if the sale price was correct only to find they added the pre-sale price to the OTD. When I mentioned this they said they will only honor the price if I came in, EVEN though they already confirmed the price and it should already be honored when Matt agreed to the sale price??? (Please refer to the screenshots) When I finally got the break down, they added "optional fees" but essentially told me they were mandatory. I said they are NOT and he kept standing his ground. I asked him to show the the product add-ons contract and he said he couldn't do that over chat (but in reality its because the contract says that these charges are VOLUNTARY). I told him that forced add-ons are actually something that's going through a lawsuit right now and he said he had to close the chat. I have screenshots of the entire conversation. More

Have bought 5 cars from Cynthia at Neftin. [1 Mz3, 1 Mz6, 2 Miatas and a CX-5] Every transaction has been positive, no games or gimmicks. Pretty much all of them started with a phone call and one visit to fi 2 Miatas and a CX-5] Every transaction has been positive, no games or gimmicks. Pretty much all of them started with a phone call and one visit to finish the deal and pick vehicle up. All scheduled maintenance has been performed promptly and correctly. More

Dishonest & Incompetent First, I realize my comments are a little lengthy, but could save you hundreds of dollars. My visit started February 2020 with my second visit regardi First, I realize my comments are a little lengthy, but could save you hundreds of dollars. My visit started February 2020 with my second visit regarding a recall for passenger airbag. When arriving I had them look at my "check engine light" which was on, though my car's performance seemed fine. I even let them know that all my spark plugs, and two of fhe four coils had recently been replaced. They guaranteed that if I paid the $99 fee they could pin point my exact problem as to why engine light was on, which I agreed to. I end out getting a call announcing that all four spark plugs needed to be replaced because suppossably the wrong size had been put in, also, though I had made clear 2 coils were fairly new, they stated I needed to replace all four. My husband was told the total bill was $866, which we reluctantly decided it was worth it to get a few more years out of the car. After getting car back a day later, the very next morning "check engine light was back on. I called them that Thursday morning and was told they couldn't possibly see the car for another 6 days! On top of that problem, my "air bag light" was staying on, which meant something was wrong with that too, which caused loss of the use of the car until I could take to my mechanic, which I did. They discovered that the sensor light for air bag had not been cleaned or reconnected. For $125 both the engine light and my air bag light were fixed, as opposed to Mazda charging my $922 for completely unnecessary work.. I've tried to talk to them, even showing receipts stating their failure, but in the end they only compensated me $308!!!! If you have a Mazda and feel a need to go to dealership for your repairs, I strongly suggest you choose the new Mazda Dealership that recently opened in Oxnard. I realize it is an extra distance, and I believe this one I dealt with in Thousand Oaks counts on the fact that most people really don't have other choices nearby so they take advantage of that fact. I can also highly recommend Star Automotive in Newbury Park. I have found them knowledgeable and honest. More

Thank you for the opportunity to express my appreciation for such a fine dealership as Neftin. I also want to express my appreciation for my service rep John G for the opportunity to express my appreciation for such a fine dealership as Neftin. I also want to express my appreciation for my service rep John Garcia, Mark Gupton, and the entire office staff. It is a pleasure doing business with you. More

isabel1444@hotmail.com Steve Pfeil took the time to explain to me exactly what had to be done to replace my rear view mirror, which had fallen off the windshield and actuall Steve Pfeil took the time to explain to me exactly what had to be done to replace my rear view mirror, which had fallen off the windshield and actually had a technician demonstrate. Since I was due (overdue, probably) for an oil change, I arranged to have both jobs, the mirror and the oil) completed the very next day. When I dropped the car off, I asked that a third unrelated task (replacing a driver's door switch that had lost its' substandard VW "soft-touch" coating) also be undertaken. Steve and the Neftin service techs took this extra work in stride and still delivered my Touareg that same afternoon, as originally promised. More