Mazda of Everett

Went in with my daughter to look for a vehicle. I was "VERY" clear with the salesman that my daughter had already been pre-approved thru my credit union for 8,000 financed and 2,000 cash... that the 10,0 "VERY" clear with the salesman that my daughter had already been pre-approved thru my credit union for 8,000 financed and 2,000 cash... that the 10,000 price was a "walk out the door" price. That we did not have 1 penny more.... In fact I can't even begin to tell you how many times I stressed this to the salesman. Well, Chris had only worked there 2 days, so he went to his manager. His manager pointed to a cherry red 2007 mazda 3 with 86,000 miles. The salesman, Chris was great. He was took us on a test drive and showed off all the cars bells and wistles etc. When we got back I told him we had a couple of other places to look at and that I would let him know about the car no later than 3pm. Well, my daughter and I drove on down the road and she expressed to me how much she liked the car so, within the hour we went back to the dealership. We sat down to get the paperwork done and, they came back with a price of nearly 12,000. I was confused because I had expressed to the salesman and the manager numerous times that there was a $10,000 cap. Chris went back to the manager a couple times, then finally came back and apologized saying that it was his misunderstanding. This was NO MISUNDERSTANDING! I had been VERY CLEAR from the time I walked in the door as to what the budget was... I was VERY honest about our situation and they are the ones who pointed us to this car. They led us to believe that this car was available at this price, they let my daughter test drive it, they let her fall in love with it and then they ripped the car out of her hands....AND... they wasted time we could have used searching for a car that "would have" worked with our budget. They are the reason people don't like used car salesmen. They are dishonest liars!! More

Dear Mr. McCann: Last week, I was provided with an Dear Mr. McCann: Last week, I was provided with an excellent deal on a used car at your Mazda of Everett dealership, and I truly appreciate it. Dear Mr. McCann: Last week, I was provided with an excellent deal on a used car at your Mazda of Everett dealership, and I truly appreciate it. As a single guy on limited budget, I can tell you that the prospect of having to spend thousands of dollars on a used car, according to estimates I'd received elsewhere, was a dim one. Thankfully, I decided to opt for one more professional opinion before going to any other dealer. I'd like to compliment you and one of your employees, Mr. Joe Garcia, for the excellent service you both provided me last week. Mr. Garcia helped get the car detailed and out the door, but also took time to have the mechanics repair the inside trunk latch that was not properly functioning. I have always been pleased with the service I received at your dealership. However, your professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. You have definitely gained a new customer who will refer all of my friends in need of a vehicle to Mazda of Everett. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Mazda of Everett for years to come! Sincerely submitted, Marvin, Everett Resident More

The entire staff at Everett is always friendly with huge smiles, ready to help me in whatever I need help with even opening the doors for me. I have never had a problem with getting help and someone is alwa smiles, ready to help me in whatever I need help with even opening the doors for me. I have never had a problem with getting help and someone is always right there to answer questions and to get me in and out quickly; even if I have to use one of their loaner cars while my car is being worked on. Recently I purchased a brand new 2010 car and Jerry helped me from the very get go and got me the car/color/year, and all that I wanted in it and made it happen within a day. My car was washed and ready for me to pick it up and Joe helped me go throught step by step with all the new features that I have not had in my previous cars. They are truely a great staff with open arms and make you part of their family!!! Thanks Everett of Mazda staff!!! I will be in often to get my car washed since I get a lifetime of car washing as well!!!! Great people to work with and great cars I do recommend them to all my friends and family! Natalie Maneval More

I recently bought a used car from them this past weekend and was helped by Ken, Steve, and both owners, who were actually working at the dealership. Everyone involved made sure I was completely happy with m and was helped by Ken, Steve, and both owners, who were actually working at the dealership. Everyone involved made sure I was completely happy with my purchase and was comfortable with the overall process. They even helped with my financing and getting my insurance on my used vehicle so that I could take the car home the same day! They were knowledgeable, friendly, and accommodating. There were a few hiccups but everyone worked hard to make it right and they kept their word! I highly recommend this dealership! They are true professionals! More

I have been going to Mazda of Everett for service and sales since 2007. I had my 2006 Mazda 3 serviced by them several times, and I was always very pleased with their work and customer service. In Februa sales since 2007. I had my 2006 Mazda 3 serviced by them several times, and I was always very pleased with their work and customer service. In February 2009 I traded in my 2006 Mazda 3 for a 2009 Mazda 3 and the process was seamless. I found a car I liked and I called them, they worked out financing prior to my arrival, so really all I had to do was go in take a test drive sign my papers and I had my new car! I would highly recommend Mazda of Everett to anyone looking to buy a new or used car because they are so friendly and easy to work with. More

Regarding purchase of a 2005 Chevrolet Impala LS. I traded in a 2003 VW Jetta TDI w/ 73000 miles for a 2005 Chevy Impala LS w/ 80000 miles. The car drove very smooth during the test drive which include traded in a 2003 VW Jetta TDI w/ 73000 miles for a 2005 Chevy Impala LS w/ 80000 miles. The car drove very smooth during the test drive which included surface streets and 2 miles on the freeway. Even though the sale price was a little high at $10000.00 I didn't haggle the price with Luke since he was able to get me a great monthly payment and interest rate. Straight to the point from here. Two weeks after purchasing this car I noticed a slight and intermittent click coming from the engine compartment. After one more week it had become a steady and very noticeable clicking coming from the transmission. I took some initial measures first such as topping off the transmission fluid since it was a pint low, (which kind of took me by surprise since Mazda had the car just long enough to do all the normal services such as oil change and tranny service). So now after one month of ownership and less than 1000 miles I got the car back to Mazda so they could diagnose the problem. A co-owner, John DeNike was brought into the conversation to authorize the service appointment at which time he learned that I had purchased the car on Dec 12 2008 and on Jan 14 2009 it was back at his dealership with mechanical problems. John assured me that since it had only been a month since I bought the car that "we will take care of you and not leave you out in the cold" Ultimately the required service would be $1100.00 and they would be willing to pickup 50% of the tab, (after making it very clear to me that they were under no obligation to do anything about this). I am fully aware that when you buy a used vehicle "AS IS" that it what it means. It has been my experience in the past as well as others that while there are no 'expectations' of service after the sale, dealers have always taken care of any mechanical (non-cosmetic or consumable) failures with no questions asked within a reasonable time frame (usually up to 60-90 days). Buyer Beware as they say. More

This is absolutely the worst business I have ever experienced they are immoral evil people and I an talking about the owners. My wife bought a vehicle there it was a loss of $9000.00 dollars They sto experienced they are immoral evil people and I an talking about the owners. My wife bought a vehicle there it was a loss of $9000.00 dollars They stole her TDI Jetta diesel. I have tried to talk to them but thy are cowards once they have taken all they can get they will hide from you. I am in the car industry so it is hard for me to understand why people like this are still in business. I am sure they will not be for long word of mouth is a powerful tool. I have found nothing but bad things about this business most there reviews are the same thing. and I would advise everyone to stay clear of this business. All they want is as much money as they can possibly get from you and if you ask to talk to them they will be gone or busy. Buyers Beware. More

I bought a Mazda3 iSport from this dealership today. In 20 years, this is the 4th car I purchased, and this is the second time I had a good experience with a dealership. I talked to a sales guy named Ga 20 years, this is the 4th car I purchased, and this is the second time I had a good experience with a dealership. I talked to a sales guy named Gary who is an older guy. He was very courteous, polite and patient. He proved that buying a car doesn't have to be a negative experience. I know there are aggressive and arrogant xxxxxx salesmen out there, but he wasn't from that bunch. He answered all my questions I had. I think the most important impression was, that he actually treated me as a human being and did not try to push or sell me a car today, just to improve his sales record. Of course they make money off of a car's purchase. That's what they are there for. And so does a waiter or a waitress expects you to give them a tip. If you go to a restaurant, you would not want a waiter to keep making you order more food. Not to mention, there a waiters who don't even bother with you, but still expect to get a tip. Well, buying a car is similar. There are aggressive, arrogant salesmen, and there are ones, like Gary. What a way to treat a customer! Thanks! While I was waiting for my paperwork, he took me around and introduced me to various people at the parts, service, cashier, etc department. Everyone shook hands and greeted me. Thanks for the good experience guys! (Especially to Gary!) More