Mazda of Everett

Regarding purchase of a 2005 Chevrolet Impala LS. I traded in a 2003 VW Jetta TDI w/ 73000 miles for a 2005 Chevy Impala LS w/ 80000 miles. The car drove very smooth during the test drive which include traded in a 2003 VW Jetta TDI w/ 73000 miles for a 2005 Chevy Impala LS w/ 80000 miles. The car drove very smooth during the test drive which included surface streets and 2 miles on the freeway. Even though the sale price was a little high at $10000.00 I didn't haggle the price with Luke since he was able to get me a great monthly payment and interest rate. Straight to the point from here. Two weeks after purchasing this car I noticed a slight and intermittent click coming from the engine compartment. After one more week it had become a steady and very noticeable clicking coming from the transmission. I took some initial measures first such as topping off the transmission fluid since it was a pint low, (which kind of took me by surprise since Mazda had the car just long enough to do all the normal services such as oil change and tranny service). So now after one month of ownership and less than 1000 miles I got the car back to Mazda so they could diagnose the problem. A co-owner, John DeNike was brought into the conversation to authorize the service appointment at which time he learned that I had purchased the car on Dec 12 2008 and on Jan 14 2009 it was back at his dealership with mechanical problems. John assured me that since it had only been a month since I bought the car that "we will take care of you and not leave you out in the cold" Ultimately the required service would be $1100.00 and they would be willing to pickup 50% of the tab, (after making it very clear to me that they were under no obligation to do anything about this). I am fully aware that when you buy a used vehicle "AS IS" that it what it means. It has been my experience in the past as well as others that while there are no 'expectations' of service after the sale, dealers have always taken care of any mechanical (non-cosmetic or consumable) failures with no questions asked within a reasonable time frame (usually up to 60-90 days). Buyer Beware as they say. More

This is absolutely the worst business I have ever experienced they are immoral evil people and I an talking about the owners. My wife bought a vehicle there it was a loss of $9000.00 dollars They sto experienced they are immoral evil people and I an talking about the owners. My wife bought a vehicle there it was a loss of $9000.00 dollars They stole her TDI Jetta diesel. I have tried to talk to them but thy are cowards once they have taken all they can get they will hide from you. I am in the car industry so it is hard for me to understand why people like this are still in business. I am sure they will not be for long word of mouth is a powerful tool. I have found nothing but bad things about this business most there reviews are the same thing. and I would advise everyone to stay clear of this business. All they want is as much money as they can possibly get from you and if you ask to talk to them they will be gone or busy. Buyers Beware. More

I bought a Mazda3 iSport from this dealership today. In 20 years, this is the 4th car I purchased, and this is the second time I had a good experience with a dealership. I talked to a sales guy named Ga 20 years, this is the 4th car I purchased, and this is the second time I had a good experience with a dealership. I talked to a sales guy named Gary who is an older guy. He was very courteous, polite and patient. He proved that buying a car doesn't have to be a negative experience. I know there are aggressive and arrogant xxxxxx salesmen out there, but he wasn't from that bunch. He answered all my questions I had. I think the most important impression was, that he actually treated me as a human being and did not try to push or sell me a car today, just to improve his sales record. Of course they make money off of a car's purchase. That's what they are there for. And so does a waiter or a waitress expects you to give them a tip. If you go to a restaurant, you would not want a waiter to keep making you order more food. Not to mention, there a waiters who don't even bother with you, but still expect to get a tip. Well, buying a car is similar. There are aggressive, arrogant salesmen, and there are ones, like Gary. What a way to treat a customer! Thanks! While I was waiting for my paperwork, he took me around and introduced me to various people at the parts, service, cashier, etc department. Everyone shook hands and greeted me. Thanks for the good experience guys! (Especially to Gary!) More