Mazda of Gladstone

The bestseller Love everyone at Mazda of Gladstone! I had traded in my '16 Mazda 3s for a '17 manual 3s and it was the best decision I've ever made because I'm in lo Love everyone at Mazda of Gladstone! I had traded in my '16 Mazda 3s for a '17 manual 3s and it was the best decision I've ever made because I'm in love with my Mazda!!! More

Great experience Thank you to Lynn Sanchez for a fantastic experience. She was easy to work with remotely and she contacted me when they had the SUV that we were look Thank you to Lynn Sanchez for a fantastic experience. She was easy to work with remotely and she contacted me when they had the SUV that we were looking for. Lynn's knowledge of the CX-9 and the other Mazda cars was appreciated. She was well prepared and our buying experience at Mazda of Gladstone was excellent. Thank you! More

Highly recommend Gladstone Manny is very knowledgeable and professional. All the people who worked with us were great. I hope my future dealings with them and Mazda will continu Manny is very knowledgeable and professional. All the people who worked with us were great. I hope my future dealings with them and Mazda will continue to be as positive. More

Pleasant and easy purchase Sarah made the whole purchase experience very easy and pleasant. She went above and beyond with making sure I was happy and just delivering the type Sarah made the whole purchase experience very easy and pleasant. She went above and beyond with making sure I was happy and just delivering the type of service that promotes returned customers. More

Great experience Lynn was great. Very informative and personable. To us buying a car is not the way we'd like to spend a sunny Saturday. That being said, everyone was Lynn was great. Very informative and personable. To us buying a car is not the way we'd like to spend a sunny Saturday. That being said, everyone was fun, happy and made the process easy. More

A Disappointing Experience We were contacted by Manny about an '06 Mazda3 that was currently listed for sale at Mazda of Gladstone after we registered with Costco's Auto Program We were contacted by Manny about an '06 Mazda3 that was currently listed for sale at Mazda of Gladstone after we registered with Costco's Auto Program Services which gives discounts on certified pre-owned vehicles. His email quoted us at $8,832 and explained the price was that high due to demand, passing the standards of their trained specialists, and coming with a 3-month/3,000 mile powertrain warranty. When we went in the next day to look at the car, the bumpers were not on the car (out for cosmetic repair) so we were unable to test drive the car but got to look at it on the lot. When asked about the seemingly high price we were quoted, David Walton (sales manager) said he could run some numbers. Before we left, we were told that an exact quote couldn't be given but through the Costco Auto Program our price would be around $5,500. We returned two days later when the bumpers arrived to test drive the car. After a slightly stressful test drive (the gas tank was nearly empty and the fuel light was on as we started out) and after filling out preliminary paperwork, we were told there had been a mistake and the Mazda was too old to qualify for the Costco program but they could sell it to us for $9,500. We ended up paying $7,700 and were told as we were signing the papers that we were buying the car as is with no warranty. After driving to the nearest gas station then home, I went to start the car the next morning and it had trouble starting. A week of driving it and having starting troubles when the engine was cold in the mornings, we took it back to the dealership's service center. They couldn't reproduce the starting problem but gave us a 3-month warranty which felt mildly insulting after initially being told "our cars come with a 3 month/3000 mile powertrain warranty." While everyone we interacted with was personable and friendly, it seems highly unlikely that a salesman and sales manager would make the mistake that a vehicle wasn't a certified pre-owned vehicle. The service department told us to return if the problem worsens, which it has, but the nearly hour-long drive does't seem worth it if we have to pay up to $200 dollars (as per the warranty) for a repair which likely wouldn't cost more than $200 anyway. All these things, which individually would have been easy to look past, compounded into an overall frustrating experience. More

My first Mazda Sarah was quick to answer all my questions. I contacted her via email about specific cars I wanted to see and she had them ready to go when I arrived. Sarah was quick to answer all my questions. I contacted her via email about specific cars I wanted to see and she had them ready to go when I arrived. She was not pushy and listed to what I wanted and I really appreciate led that. More