Mazda of Gladstone

Title: MAZDA Customer Service is the Worst! ! #MAZDADOESNTCARE #MAZDASCUSTOMERSERVICESUCKS #Mazdashameonyou This message is for Oregon residents in the Metro area, if you are looking at a new ! #MAZDADOESNTCARE #MAZDASCUSTOMERSERVICESUCKS #Mazdashameonyou This message is for Oregon residents in the Metro area, if you are looking at a new Mazda beware, we had an ok buying experience and the CX50 TPP is a nice vehicle but when we have been seeking service for an issue, dealer tells me twice they’re short handed and to come back, I reach out to the Mazda Experience team to arrange the resolution. Then out of the blue: Purchase dealer (Gladstone Mazda) calls me, CSR appears to be experiencing her 1st day on earth, doesn’t know why she called me, was directed by the sales team to call me. Call goes from bad to worse, Strike 3! Go to Mazda direct, CSR “Laeyla” now directs me to a dealer across town (Ron Tonkin Mazda), where service and loaner car are arranged. I arrive as scheduled, they have no knowledge of me or an issue and have no loaners, the CSR appeared they could not have cared less about me or providing service. I complain to Mazda, tell them to get Laeyla out of my life, I ask for a supervisor, I’m advised its a 24 hour wait, as of today 40 days counting, still waiting... What do I get, but an email from the worlds worst CSR “Laeyla”, she advises all is arranged with the manager at Tonkin, even to the point she’s arranged an afternoon drop off as we’re returning the service date from the coast, she states the manager is aware and ok with this. I arrive as planned at Ron Ronkin Mazda, guess what, no service ticket, no information on me in the system, but it does look like maybe a car was reserved, but they state we don’t have any... I left Laeyla a VM and thanked her for wasting my time AGAIN! (she won’t call me as the calls are recorded and doesn’t want it on her) no call or email from her, crickets…nice work! While waiting at Tonkin another CSR gets involved, appears to care a bit, advises he’ll call me the next day (Thursday) with an update, he’s "worked with Laeyla many times and it’ll get done” Here it is the close of business Monday, no word from anyone. Tonkin - Silent Mazda - Silent Me - Stuck!! Filled out a survey Mazda sent, asked if I wanted to be contacted, no response. These days good customer service appears to be dead, doesn’t seem anyone cares. FYI, went to but a new CX-70 but it had a delay when the accelerator was pushed from a standing stop, felt dangerous, Tonkin Sales Rep said they’ve addressed it. Why are car makers having so many issues making good reliable cars now and not seeming to care what they put out, it’s a shame. Hence my rant, if you read it thanks, just needed to say it so I can move on…. #IHateMazdaService #Mazdaservicesucks #Laeyla@MazdaSucks #Tonkinkindasuckstoo More

James and Mazda of Gladstone made the car buying experience about as painlesss as it can be. experience about as painlesss as it can be. More

Annie & Andrew are amazing & low pressure . Transparency is key with with any transaction & Mazda of Gladstone went above & beyond . Thank you MOG . We appreciate you !!! Transparency is key with with any transaction & Mazda of Gladstone went above & beyond . Thank you MOG . We appreciate you !!! More

I had the best experience buying a car at Mazda of Gladstone! I want to give a special shout out to my salesman Andrew. He was amazing. He wasn't pushy at all, more like meeting a new friend! I had a Gladstone! I want to give a special shout out to my salesman Andrew. He was amazing. He wasn't pushy at all, more like meeting a new friend! I had a lot of anxiety before I got there about the whole process, but the whole team was great. They had me in and out of there in 2 hrs and treated me right. I would give them more stars if I could. I highly recommend them! More

He was very kind and helpful with getting me set up with my new car. my new car. More

James and AC were top notch. James and AC had great knowledge of the used car they were selling me even though it was not a Mazda brand. I would recommend this dealership team t James and AC had great knowledge of the used car they were selling me even though it was not a Mazda brand. I would recommend this dealership team to any body looking for a new ride. More

It was great working with James. He really listened to my wants and needs, and was helpful knowledgeable and pleasant. I’d give him six stars if it were possible! He really listened to my wants and needs, and was helpful knowledgeable and pleasant. I’d give him six stars if it were possible! More

They are all very helpful and want to get you the best deal. The team at Mazda of Gladstone work together to help the customer. They are all very friendly. deal. The team at Mazda of Gladstone work together to help the customer. They are all very friendly. More

The sales person Diamond was great as was every person we had the same pleasure of working with today. had the same pleasure of working with today. More

Well managed. Easy to work with. Informative. No issues. The buying process was pretty easy and I didn’t feel like there could have been a better deal. Easy to work with. Informative. No issues. The buying process was pretty easy and I didn’t feel like there could have been a better deal. More