Mazda of North Miami

Great buying experience Looking for a relaxed professional no-pressure atmosphere to purchase a quality car , Just go Here Mazda of North Miami with one of the Best Sales Ass Looking for a relaxed professional no-pressure atmosphere to purchase a quality car , Just go Here Mazda of North Miami with one of the Best Sales Associate, Devon Martin Just got my second vehicle and had a great experience. Thank you Devon for making the exploration and decision making process easy. Thank you for your time and attention , I felt that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Devon Martin I will definitely be back!😉 More

Best experience ever. Finally a real customer oriented car d After the worst experience with Honda of Aventura (do NOT ever think get in there), I visited at least 8 other dealers. Mazda of North Miami was the After the worst experience with Honda of Aventura (do NOT ever think get in there), I visited at least 8 other dealers. Mazda of North Miami was the most transparent and customer oriented car dealer I ever met. Ask for Devon. He gave me time to think, no unnecessary push, and he also did his homework and looked for a tailor made loan with a great interest rate. I told you, I did my homework before coming here. Don't waste your time, you'll get a great and transparent deal and the unbeatable Mazda quality! More

Winston was the best!! Went last Sunday to get a Mazda CX-5. Everything was great! Winston took great care of us. My wife really wanted the color of her car to be silver. Th Went last Sunday to get a Mazda CX-5. Everything was great! Winston took great care of us. My wife really wanted the color of her car to be silver. They did not have one in stock at that dealership and Winston went above and beyond to make sure she got the color she really wanted. He got the car delivered from another dealership. Would highly recommend Winston!! He was awesome!! More

Another great experience! Been a customer of Mazda, especially this dealership since 2002. Victor has always been and will be my go to guy. Great professionalism and very know Been a customer of Mazda, especially this dealership since 2002. Victor has always been and will be my go to guy. Great professionalism and very knowledgeable of all aspects of the process. I have my parents as his customer now and they can't say enough good things about him. Thank you again Vic. More

If there is a a deal, Victor will make it happen. I was looking to buy a Miata in S. Florida and came to find out how scarce they were to come by. In order to save myself the hassle of running around I was looking to buy a Miata in S. Florida and came to find out how scarce they were to come by. In order to save myself the hassle of running around, I emailed 5 dealerships in my area. After all the smoke had cleared, Victor Benhaim came across as the most responsive and his story never wavered. He said that while he did not have a Miata, he would have one shipped over from Tampa if I was to put down a deposit. He took all the guess work out of the equation and dealt directly with the out the door price and a specific car with VIN and widow sticker, so there were no surprises. Not sure how he did it, but he beat the snot out of all other quotes I got and there was no need to go back and forth on a price. It is nice to know that there are still stand up salesmen out there willing to stand by their word, work hard for a deal and give you a good price to boot. More

Very Disorganized Got a call from my salesman to say that parts that were agreed upon on the sale had arrived on Tuesday, July 9th. They could not do the install on Sa Got a call from my salesman to say that parts that were agreed upon on the sale had arrived on Tuesday, July 9th. They could not do the install on Saturday so I took the following Monday off and made an appt at 9:30 am. Upon arriving, the service associate Diomedes was not aware of what parts were to be installed on my vehicle and had to verify that they were in stock. He said they were in stock and that they install would 2-3 hours, so I left the dealership. Four hours later, I called and left him a message but there was no return call so I headed back to the dealer to see that they had yet to start on my install due to a "parts mix up". A "parts mix up" should not take over 4 hours and a customer complaint to fix. They then came up with the excuse that Patrick did not know how to do the install and that they were waiting for Winston to come back from break. So I did my best to stay calm and waited over an hour and thirty minutes but the install was not started. By 5 o'clock, I got my salesman involved (Victor Benhaim, GREAT GUY) and after pulling some strings, Patrick finally got started on the install. Come 6pm, the Patrick comes over and tells me that they can't finish the install because they have the "wrong screws". Instead of doing what they can to find the right "screws" and finish the job, they said that they would have to put me in a loaner. To top it off, the loaner was filthy. In the spirit of human civility and for the sake of having the job completed correctly, I agreed and was forced to take another half day off of work to pick up my car in the morning. After all was said and done, I asked for a sit down with the service manager Nestor Massani and found out that the lack of customer care goes all the way to the top. He was all excuses and did nothing to make up for the lack of service his staff provided. As a side note, while there was not charge for the install I did since it was part of the sale, I did overhear a service tech quote $120 for the replacement of a cabin filter and engine air filter on a 2015 Mazda 3. This price gouging is way out of proportion when you can easily get both filters for less that $20. All the more reason to stay away from this service center. More

Good customer service Scheduled car service done quickly without a hitch. Everybody was helpful and courteous. I asked an employee passing by the hot waiting room if ther Scheduled car service done quickly without a hitch. Everybody was helpful and courteous. I asked an employee passing by the hot waiting room if there was a way to bring the AC down. It was not his job but he had it done! Great experience in general. More

Great customer care from Luther Luther was great in the buying process. He helped me set up tech functions on my new car, and was very patient and courteous. He also helped me t Luther was great in the buying process. He helped me set up tech functions on my new car, and was very patient and courteous. He also helped me transfer the items I store in my trunk to the new car. I highly recommend him. More

Great service I got an Awesome service with Dimodes for my CX-9, I bought my car here and I service here too, overall great team!!! Thank you to all, you have a loy I got an Awesome service with Dimodes for my CX-9, I bought my car here and I service here too, overall great team!!! Thank you to all, you have a loyal customer More

Excellent Experience at Mazda of North Miami This is the third car I have leased from Mazda of North Miami through Javier Valera. He tells me when the current car is eligible for the pull ahead This is the third car I have leased from Mazda of North Miami through Javier Valera. He tells me when the current car is eligible for the pull ahead program and provides me with exact quotes on potential replacement cars. We did everything on the phone and I was at the dealer for only one hour to sign the papers and pick up the new car. More