Mazda of Spartanburg

I was really disappointed with the communication on the part of the dealership. They hadn't dealt with the credit union auto buying program that they were a member of. I was told what to expect over the part of the dealership. They hadn't dealt with the credit union auto buying program that they were a member of. I was told what to expect over the phone to find out something totally different after I arrived at the dealership. I had drove 2 hours expecting one thing, even left the dealership expecting something different, was told something different, to hear weeks later but that's not what you got. When I tell a dealership that I have a loan in the amount of $5500.00 and I am paying the balance of the car with a personal check, and I tell you that I am not including my car as a trade then please don't write the sale up as if I am using my car as a trade. You should follow up with your customer if you are not clear on what she wants, but like any other dealership once they have your money in hand they do not care. I was told I would be issued a separate check for the sale of my car. So Why didn't you write the separate check or let me deduct it from the cash payment I made. Its simple you don't care about your customers. This day and age, customer service is the utmost importance, and communication is key. If you want to do return business, LISTEN to what your customer is telling you. I probably will never do return business with this dealer. The sad part is I like the car and was thinking very seriously about buying my son a mazda within the next month or so, but nah, I think I will look at the Toyota's. More

Was very pleasant and smooth purchase. This dealer was interested in my needs and financing was very good. Price was an excellent price. I would highly recommend this dealership. interested in my needs and financing was very good. Price was an excellent price. I would highly recommend this dealership. More

I live in Asheville, NC and had seen a Legacy when the body style changed. I loved it!! When it came time for me to buy one I did my home work and checked every dealer in North and South Carolina. By far body style changed. I loved it!! When it came time for me to buy one I did my home work and checked every dealer in North and South Carolina. By far Vic Bailey gave me the best deal for my trade in and on the price of the Legacy I wanted. Kevin was awesome to deal with. They didn't have the color I wanted, but drove to Georgia to pick one up for me. I was so impressed. It was absolutely the best car buying experience I have ever had. They are fanastic to deal with and I even drive more than 160 miles round trip to have my Subaru serviced at Vic Bailey. I would definitely recommend Vic Bailey to anyone looking for a car. More

Knowledgeable sales and service personnel. Straight forward from beginning to end of purchase process. Top quality product. Excellent service department. Would highly recommend this dealership to all f forward from beginning to end of purchase process. Top quality product. Excellent service department. Would highly recommend this dealership to all friends and family. More

Called for a price giving the details of the model and trim we wanted. They had one in the color we wanted. Jeff gave me a low price over the phone. After calling other agencies from North and South Carol trim we wanted. They had one in the color we wanted. Jeff gave me a low price over the phone. After calling other agencies from North and South Carolina to Tennessee and Georgia his price was the best. We needed to get back from Spartanburg with both the new Subarau Outback and our old SUV, which we were not trading in, and Jeff volunteered to deliver it to Flat Rock, NC. Sara,in the licensing office of Bailey Imports was exceptionally helpful in straightening out a conflict with our license transfer. All in all we have been very pleased with Vic Bailey Imports More

Traded a truck and purchased a new Outback just about completely over the Internet with Shannon. They gave us what we wanted for the trade-in and had the car with all the options we were looking for. C completely over the Internet with Shannon. They gave us what we wanted for the trade-in and had the car with all the options we were looking for. Came down from Hendersonville and in short time traded our truck,drove the new car,purchased it, and drove it home. This was the easiest and most timely purchase of a new car I have experienced ever. We will definitely be back when it's time to look at a new car again. Thank you! More

No B. S. Straight forward pricing and the used car No B. S. Straight forward pricing and the used car appraisal was fast and fair. However I wish the bogus paperwork fee wasn't included. No B. S. Straight forward pricing and the used car appraisal was fast and fair. However I wish the bogus paperwork fee wasn't included. More

Shannon was fantastic to work with when I bought my Forester. I actually came in to test drive one of the Mazdas, but didn't like it very much. Shannon suggested, based on my comments and stated need Forester. I actually came in to test drive one of the Mazdas, but didn't like it very much. Shannon suggested, based on my comments and stated needs while we talked, that I would be much happier with a Forester instead. It wasn't even on my radar, but I figured what the heck, I'm already here. Well, she was absolutely right - I loved it the second I put it into gear. Shannon hit the nail right on the head. Working the deal was very simple, straightforward and fair - one of the best buying experiences I've ever had. I've had all service done at Vic Bailey since I bought the car a year ago. Chris is terrific to work with, and explains everything that is needed and why. As somebody who knows something about cars, I appreciate being dealt with as if I know something, and I always know that I'm getting the straight scoop. More

Buying a car was so easy with Jeff Smith at Vic Bailey Subaru. Jeff was straight forward and didn't have any gimmicks. Jeff was very responsive to my emails and phone calls. He always returned my calls/m Subaru. Jeff was straight forward and didn't have any gimmicks. Jeff was very responsive to my emails and phone calls. He always returned my calls/messages. He was very helpful in showing me the options on the car. This was the first positive experience I have had buying a new car. More

We bought our Subaru there but I do not remember sales person's name. It was however a great experience. We also own a Mazda that we purchased elsewhere but we always have it serviced at this location al person's name. It was however a great experience. We also own a Mazda that we purchased elsewhere but we always have it serviced at this location along with the Subaru. Chris and Robbie in the service dept. are the BEST! We can't say enough about the friendly service that they give us. I would love for them to see my comments! More