Mazda of Vacaville

FRAUD AT EVERY TURN ↪️ What began as a friendly and professional interaction quickly turned into a nightmare when trying to purchase a car from this dealership as an out-of-state buyer. Alex (Amr) & Ch professional interaction quickly turned into a nightmare when trying to purchase a car from this dealership as an out-of-state buyer. Alex (Amr) & Christian at Mazda of Vacaville, which is owned by Wise Auto Group, clearly used a fraudulent inspection report to sell me a Mazda Certified Pre-Owned (CPO) vehicle with significant undisclosed damage. THE LIE On the written Quality Assurance report that Mazda Vacaville provided and signed, they certified my car as having no dents, chips, large scratches, etc. Mechanically, they also certified it as having no issues. This report gave me confidence as an out-of-state buyer that I could trust the vehicle's condition. Imagine my surprise when I received the Bill of Lading, a document they also reviewed and signed upon shipping the car to me, noting multiple areas with existing damage on the vehicle (e.g., dents, chips, scratches). The shipper also took pictures of the substantial damage prior to taking possession of the vehicle. NO RESOLUTION I have reached out to this dealership multiple times for an agreeable resolution and it seems they forgot my number. After some persistence I finally got a message from Alex saying they would simply take the car back, which they were well aware of not being an option because I had told them I was moving soon. It does not seem unreasonable for the dealership to take responsibility for misrepresenting the damage and paying to have it repaired in a timely manner... which is all I have asked. VEHICLE CONDITION Instead I am left with a vehicle that has a HUGE scrape along the front bumper, a very noticeable dent, a huge cluster of paint chips across the front hood, torn window tint across multiple windows, dangerously low wax, and other problems that should never be found on a CPO car. The car even arrived with a "maintenance due" alert and was also missing important tools in the trunk which are listed as required for CPO vehicles. At this point I'm not even sure as to the mechanical health of this vehicle given the other obvious misrepresentations. WHO IN THEIR WILDEST DREAMS WOULD APPROVE THIS VEHICLE AS A MAZDA CPO VEHICLE? OH RIGHT, #MAZDAOFVACAVILLE #WISEAUTOGROUP I fully understand that CPO cars are not new cars, however the Mazda CPO process requires an accurate and thorough quality assurance inspection and it is clear that this dealership did not complete it as required. In fact, a close review of the report shows that they even signed off that the convertible top was working when the vehicle doesn't even have one! CAUTIOUS TALE FOR OTHERS I sorely wish I had read the reviews more closely prior to dealing with this dealership as it is obvious that my experience was not the first time they have misled customers as to the condition of a car. I later learned from Mazda USA that there have been other incidents that have been reported to them and I am disappointed they are still permitted to represent the brand. PIECE OF JUNK In my opinion, this is a JUNK dealership with JUNK managers who have a JUNK attitude. Buyer beware and definitely do not expect an honest experience when buying out-of-state. p.s. Every buyer should also be aware that their SHIELD stolen vehicle recovery device is sold by M2M Technologies. It is a small battery-operated device that is simply placed in the car (not wired). Spit your coffee out if they say they can't uninstall/remove it easily from your vehicle and remove the charge for it from your bill. More

Really let down by this dealer. My good friend was trying to buy a Mazda 3 from this dealer and we live in Sacramento. He submitted his credit app over the internet and he was told My good friend was trying to buy a Mazda 3 from this dealer and we live in Sacramento. He submitted his credit app over the internet and he was told he was "Pre-qualified" for a Mazda 3. His salesperson "Mel" wasn't helpful at all, she wanted him to come in and wouldn't process the deal over the phone and the internet... She refused to have her desk guy call him. It's really sad because he is ready to buy and a bad salesperson is holding him up. We worked tirelessly to try to find the car he wants and now we have hit a road block. More

Above Expectations Rocco Marconni. What else to say but a wonderful, down to earth, make things happen, not just say it but be about it kind of person. He really helped Rocco Marconni. What else to say but a wonderful, down to earth, make things happen, not just say it but be about it kind of person. He really helped me get a BEAUTIFUL car and within the price range, low mileage and a low deposit down out the door. I was so frustrated with the whole situation of getting another car, but you know how you try to do what you can and once you’ve exhausted all your efforts somehow God comes at the right time to help you through. Rocco was the one God called to me and I have to say I can’t thank him enough. He’s a hard working man and I am thankful for his expertise and not gonna give up till I give you the keys attitude haha! He’s amazing and if you’re reading this Rocco, thank you from the bottom of my heart man. Know I’ll be making sure I mention you to anyone looking for their next car for sure! Just the absolute best! More

Had oil change done. Rep Greg Simon was very professional and courteous. He explained the service conducted in detail. I am very satisfied and is inclined to have the nex Rep Greg Simon was very professional and courteous. He explained the service conducted in detail. I am very satisfied and is inclined to have the next service done at the same place. More