Mazda of Wesley Chapel

THIS WAS THE MOST ENJOYABLE EXPIERNCE I EVER HAD BUYING A NEW CAR.JOE MADE IT SO EASY TO PURCHASE MY NEW ELANTRA WITH NO PRESSURE I WOULD AND WILL SUGGEST EVERY ONE TO TO BUY FROM HIM AND THIS GREAT DEALERSH NEW CAR.JOE MADE IT SO EASY TO PURCHASE MY NEW ELANTRA WITH NO PRESSURE I WOULD AND WILL SUGGEST EVERY ONE TO TO BUY FROM HIM AND THIS GREAT DEALERSHIP More

HAD MY CAR SERVICED IN FAST AND PROFESSIONAL MANOR BARRY WAS VERY HELPFULL AND EVERYONE IN THIS SERVICE DEPARTMENT AND SALES DEPARTMENT TREATED ME AS IF I WAS FAMILEY THIS IS A GREAT PLACE TO DO BUSSINESS W WAS VERY HELPFULL AND EVERYONE IN THIS SERVICE DEPARTMENT AND SALES DEPARTMENT TREATED ME AS IF I WAS FAMILEY THIS IS A GREAT PLACE TO DO BUSSINESS WITH More

I caught another salesman trying to remove the valve stem caps off the car my family was buying so he could install them on another vehicle he was selling. Both vehicles were parked in the “sold” area, so m caps off the car my family was buying so he could install them on another vehicle he was selling. Both vehicles were parked in the “sold” area, so my assumption would be this salesman knew the car was sold. Instead of walking over to the service garage and getting value caps for the car he was selling, he would rather remove them off another sold vehicle and then put them on the vehicle he was selling to another set of customers. (The garage area was no more than 100feet from where both vehicles were parked mind you). The people buying the other car were standing there so I asked, “What exactly was he taking off this car?” They said, “he was removing the valve stem caps because our car is missing them.” I told the salesman that this car was being bought by my family, he just shrugged me off and then walked over to another vehicle on the lot and removed the valve caps from that car. I asked the salesman who was removing parts from the vehicle his name, after he told me his name he immediately went up to the General Manager and started talking to him. I requested to speak to the General Manager thinking he would want to know that one of his salesmen is removing parts from cars on the lot instead of just going to the garage and getting the missing part(s). When the manager approached me he did not even let me say more than three words before he accused me of lying and told me to leave the showroom because he was not going to sell me a car. He said his dealership was a family dealership and he would not allow anyone to accuse an employee of stealing. I responded back saying I did not accuse him of anything, I with my own eyes caught him removing the parts and when the salesman was told the car was sold, he walked over and took the parts off another vehicle. The General Manager once again told me to get out of the showroom. As requested I quietly walked out of the showroom, the General Manager proceeded to follow me out the door. Once outside the General Manger walked over to the garage area reached into a box and then walked back toward me holding valve stem covers. He said, “Here are valve caps that you wanted so bad.” He then told me to get off his property completely. I said, “I can’t leave, my family is buying a car and that is my only ride home.” He then said, “The deal is off, I am not selling a car to you.” I said, “I am not the one buying the car, my family is and paper work has already been signed, you can’t just kick them out because I caught your employee removing parts.” He then said, “You want to bet… wait here and watch… I am going in and telling them the deal is off.” I never saw the General Manager again and roughly 15 minutes later our salesman walked outside and said he was going to fill up the car and he would be right back. Twenty minutes later my family walked outside with the keys, we got in the newly bought car and drove off. On the ride home I was told that once all the paper work was done, the General Manager approached my family and apologized saying it has been a stressful day and he takes offense to someone accusing one of his employees of stealing. I said, “I never accused the employee of stealing; I caught him red handed removing the valve caps… the other people buying the other car told me he was removing them, so I am not sure what I did wrong by trying to bring this to the attention of a manager.” There are several other Hyundai dealerships in the Tampa Bay area, please do yourself a favor and buy your new vehicle from one of them and skip this one. If this is how someone is treated when they are in the buying stage, I would hate to see how one is treated after the purchase is complete. Happy shopping! More

Bought a new Sonata Hybrid. Jack was friendly and very knowledgeable. Jack worked with us and stayed late to help us to purchase the car and drive it home that evening. Overall a very positive experience. knowledgeable. Jack worked with us and stayed late to help us to purchase the car and drive it home that evening. Overall a very positive experience. More

I just made my second new purchase at Hyundai of Wesley Chapel and both times I drove away feeling good....NOT like I had been pillaged and ripped off. Sales Manager Ron Maiden was present both times and Chapel and both times I drove away feeling good....NOT like I had been pillaged and ripped off. Sales Manager Ron Maiden was present both times and he was not only attentive, courteous, and fair, but he also treated me with respect and honesty. The salesman who handled my first purchase was no longer with the dealership, but salesman Mike Hammond did a good job as well. My only regret is that the dealership only had 1 vehicle in the model we wanted, and we were told the other two dealers nearby were also out of stock, so we had to settle for a color we really didn't like. But in all, we were treated with fairness, courtesy, and a positive feeling. JOB WELL DONE. More

John did a great job of educating me about the latest features on Hyundai. As well as why it was a great value. He kept it practical, not a lot of information overload. features on Hyundai. As well as why it was a great value. He kept it practical, not a lot of information overload. More

Barry Roach was outstanding in resolving my problem... My car was repaired promptly and he helped me to deal with the insurance company... Thumbs up ^... smile :-) car was repaired promptly and he helped me to deal with the insurance company... Thumbs up ^... smile :-) More

My wife and I just purchased our first Hyundai Sonata. We had a great experience at the dealership, Bob Z was our salesman and he was funny, entertaining and a joy to work with. When we picked up the car We had a great experience at the dealership, Bob Z was our salesman and he was funny, entertaining and a joy to work with. When we picked up the car he spent a lot of time explaining how to use everything. THANK YOU WESLEY CHAPEL HYUNDAI! Myrna and Warren More

In my first visit to Mazda of Wesley Chapel Chris approached my husband and I in a respectful and non aggressive sales approach. Being a business owner myself, it is very important to me that the bu approached my husband and I in a respectful and non aggressive sales approach. Being a business owner myself, it is very important to me that the buyer feel comfortable and not pressured in any way. Chris was extremly patient and knowledgeable in the vehicles we were interested in. He is the reason we returned the next day. After researching for several months we new that the Mazda cx700 was what we wanted to purchase and after dealing with Chris we wanted to give him our business. A big thank you to Chris for making our experience a great one!!, More

I have been car shopping for what seem likes forever. Once deciding upon a Mazda3, I shopped all around Central Florida for a good deal. I had a very specific color combination that I wanted. After mak Once deciding upon a Mazda3, I shopped all around Central Florida for a good deal. I had a very specific color combination that I wanted. After making an inquiry with Wesley Chapel Mazda about they model I wanted, they located one (all the way in Jacksonville) and made me an offer I couldn't pass up all within a matter of hours. The next morning, I went in to sign the papers. They went and got the car and had it ready for me the same day. Throughout it all, they maintained constant, clear, and friendly communication. I definitely recommend Mazda of Wesley Chapel! More