McCarthy Subaru of Lawrence

Dumbest salesmen around If rating lower than a turd was available they would get it. A joke of a place and rude managers to boot. I think my fish tank has more energy than th If rating lower than a turd was available they would get it. A joke of a place and rude managers to boot. I think my fish tank has more energy than that place and overall has a better ambiance, (and it has fish turds in my bowl) Don't waste your time. More

Excellent Service I purchased my 2016 Forrester new over 2 years ago. From the get go I've always relied on the Briggs service department for general maintenance and al I purchased my 2016 Forrester new over 2 years ago. From the get go I've always relied on the Briggs service department for general maintenance and all the "unexpecteds", of which I seem to be the recipient of on a frequent basis. I happen to be a nail and screw magnet on the dirt road we live on, and the crew can probably spot my car 3 blocks from the dealership, with "here she comes again" and place their bets on what's in her tire today! Well today, was an unexpected minor crash, as I was rear ended and left with part of my bumper apart from the rest of the vehicle and a part of it in contact with my rear tire. I didn't even call ahead, but instead drove straight to Briggs and pulled into the service department bay. I no sooner got out of the car and my fellas, Brian and Chad, appeared. They took over with securing the bumper and removing the piece in contact my rear tire. This resembled arriving to an emergency room with a broken bone, as I was received without any hesitation and the assurance they could fix me up and put me safely back on the road without worry. These guys are top notch and trustworthy, and are a huge part of my satisfaction with purchasing this vehicle at Briggs. Brian and Chad are the reason I don't even consider going anywhere else. More

Poor service I bought a new car that needed repairs as soon as I started driving it. The service was inadequate and the car had to be returned 6 times before the I bought a new car that needed repairs as soon as I started driving it. The service was inadequate and the car had to be returned 6 times before the problem was fixed. Incompetent and rude. More

Highly Satisfied! Over the past 4 years, we have been fortunate to have John Warren as our salesman for our two Subaru purchases. We found him to be knowledgeable, frie Over the past 4 years, we have been fortunate to have John Warren as our salesman for our two Subaru purchases. We found him to be knowledgeable, friendly, and patient. More

Great experience! After Olathe Subaru wasted about a month of my time, I knew I still wanted a Forester and found a beautiful black XT Touring at Briggs. My contact sta After Olathe Subaru wasted about a month of my time, I knew I still wanted a Forester and found a beautiful black XT Touring at Briggs. My contact started with John Noteboom, the sales manager on 10/09/17. I asked him for a 36 month lease quote and they came in lower off the bat than the other Subaru dealerships I contacted that were in my area. I told him I'd love to come in and check out the vehicle and John had the car brought in from Briggs in Topeka that same day and let me know as soon as it arrived. That was the end of my contact with him. Another positive - he was quick to respond to e-mails which is always nice. When I arrived the following day, 10/10/17, I was greeted by John Warren as I was inspecting the Forester on the lot. Mr. Warren seemed like a genuinely nice guy, I couldn't find a negative thing to say at all about him. We chatted about farm work, fence building and a few other things while waiting on paperwork. Once numbers were brought out, we discussed price, and instead of him disappearing for 15+ minutes to go talk to a sales manager, he took only a couple minutes before he returned. Amazing. At this point in my car buying process, I'm pretty used to being left hanging by the sales guy and that wasn't the case here at all. In fact, we had a deal done in right around an hour and a half. Paperwork signed and I was out the door. Worth noting - the finance guy, Jeff, was easy to work with too. Wasn't pushy with me at all when I declined added packages. I don't see him listed at the time of this review so I can't leave him any stars, sorry! Picked up my vehicle that Thursday, 10/12/17, after add-ons were done being installed and am really enjoying the new ride! Definitely have a case of new car love - I won't park anywhere near another vehicle! Thanks John and John! More

2018 Subaru Outback with Eyesight The staff there was excellent! They made my buying experience enjoyable. We had Jarell take care if us, who was very much a strait shooter and very ac The staff there was excellent! They made my buying experience enjoyable. We had Jarell take care if us, who was very much a strait shooter and very accommodating. He had even take care of my wife's car buying experience a few months prior. The car I wanted, a 2018 Subaru Outback with eyesight, just got off the truck at their Topeka location. Jarell was able to get it to us before we were done with the financing. Since it just came off the truck and it was the end of the day, we were able the bring it back the next week for all the detailing. This was after some rain in which the car got muddy, they cleaned it all up for me and made sure my fluids were filled. Very happy with our experience! I would highly recommend Briggs Subaru and definatly ask for Jarell! He will give you strait answers and will work with you! More

Positive experience We recently purchased our 2017 Crosstrek from John Warren at Briggs Subaru in Lawrence and it was an overall positive experience. Not only is John pr We recently purchased our 2017 Crosstrek from John Warren at Briggs Subaru in Lawrence and it was an overall positive experience. Not only is John professional and knowledgeable, he was fun to work with and made the experience of buying a new car quick and easy. Thanks John! More

Good experience We bought our 2017 Subaru Outback from Jarrell at Briggs Subaru recently. We traded in our 2012 Volvo XC70 with about 80k, and they gave us around We bought our 2017 Subaru Outback from Jarrell at Briggs Subaru recently. We traded in our 2012 Volvo XC70 with about 80k, and they gave us around $14k for it. The value of the car was somewhere between $14k to $15k through NADA and around $12k with Kelly. The vehicle was in above average condition. NADA is a better gauge of vehicle values when they are seven years old or newer and have less than 90k. There first book to go to was NADA unlike the dealership in Olathe that tried to lowball us on our trade, almost $2k less. We would have liked to have gotten a little more for the vehicle, maybe $500 more, but all the other perks made financial sense. I know all of this because I used to work in lending. They sold the Outback for about $300 less than MSRP; plus, they gave us the dealer incentive money of $4500 and 0% interest for 63 months. The vehicle's MSRP was around $39,900 and the invoice was around $38,100. Subarus hold their value extremely well, so we knew we would be in a very good equity position at signing and especially 3-4 years down the road. We really liked the finance manager, Jamal. Because we plan on keeping the vehicle for at least 5 years, we bought an extended warranty. Briggs was very fair on their extended warranty pricing, although I know they made some money on it: $1395 for an exclusionary 7 year 100k warranty. A lot of other dealers in our area would have tried to sell the same warranty for at least $2k. Maybe $2500 if the dealer was especially greedy. The maintenance plan was fair as well at $850, about what we would pay out of pocket for all the services, but we don't have to worry about inflation on oil or other costs. We probably could have gotten a slightly better deal at Van in Kansas City, but we didn't want to pay the sales tax out of pocket (Missouri dealership) and we liked how the dealership staff handled our transaction, unlike the dealership in Olathe. I would definitely recommend Briggs. More

Easiest car deal we have ever had We went only to look and talk and ended up with a Vehicle. Best experience we have ever had on a car deal. John Warren is super nice and absolut We went only to look and talk and ended up with a Vehicle. Best experience we have ever had on a car deal. John Warren is super nice and absolutely a no pressure salesman. Would highly recommend him to anyone. More

Great experience John was very professional and let the vehicle sell itself. He didn't oversell or push me into anything. I trust that he will assist me with further q John was very professional and let the vehicle sell itself. He didn't oversell or push me into anything. I trust that he will assist me with further questions. More