McCarthy Subaru of Lawrence

Great dealer!! Super easy to work with and really friendly. I would very much recommend Briggs. Drove all the way from KC and I would definitely come again Super easy to work with and really friendly. I would very much recommend Briggs. Drove all the way from KC and I would definitely come again More

Happy Briggs customer! Briggs was outstanding in their service, communications and friendliness. We feel like we got a great deal on both our new purchase (a beautiful Outb Briggs was outstanding in their service, communications and friendliness. We feel like we got a great deal on both our new purchase (a beautiful Outback) and the amount offered for our trade. Having started this process through an internet inquiry, I was bombarded by calls and voicemails. Briggs stood out by sending a text asking for permission for further texts. I said yes and my chat with Courtney began. She was friendly- concise - gave me the information I needed and was quick to respond to each of my questions. I much preferred this to the phone tag and voicemail game that was going on with other dealers. A couple of phone calls did follow- but only at the point when we knew which car we wanted to look at and details of our trade had been shared. This made it all extremely efficient. When we arrived at the showroom, the car we wanted to test drive was waiting and Jarrell (sales) was ready to head out with us. He was awesome - friendly- not salesy- good listener and respectful. The whole transaction was completed in a fraction of the time expected (and what we'd experienced in the past at other dealers). The finance guy was also great. What a nice team and excellent experience. Thank you! More

Exceptional service!! Jarell worked with us when we were looking to buy a new car. He was very easy to communicate with and sent information to us which led us to come in t Jarell worked with us when we were looking to buy a new car. He was very easy to communicate with and sent information to us which led us to come in to see him. He was very knowledgeable and easygoing. My husband and I felt completely confident that he was trustworthy and had our best interests in mind. When we finally had made the purchase of our new Subaru, which by the way we absolutely love, Jarell spit shined the engine for us claiming that he's a detail-oriented man and wanted to make sure that it left in perfect condition. We we're also very impressed at the way the other employees and the manager works together as a team to help each other out. More

Excellent Sales David Chung was amazing, he got me into a 2015 Forrester...love it and looking forward to becoming a loyal service customer from now on... thanks Brig David Chung was amazing, he got me into a 2015 Forrester...love it and looking forward to becoming a loyal service customer from now on... thanks Briggs!!!! More

Hard to get a hold of anyone This is a wonderful dealership in person but trying to speak with someone with a question or for service is virtually impossible. It took me 15-20 min This is a wonderful dealership in person but trying to speak with someone with a question or for service is virtually impossible. It took me 15-20 minutes to finally get an operator who sent me to a voicemail...frustrating is putting it mildly. More

Bait and switch Made a 200 mile round-trip under the impression that my pre-loan application was preapproved by one of their many partner banks and I would be driving Made a 200 mile round-trip under the impression that my pre-loan application was preapproved by one of their many partner banks and I would be driving away from Briggs Subaru with a brand-new Subaru crosstrek. When I arrived at the dealership I was asked a series of odd very personal questions that took about an hour and a half. When it came time for me to ask when we were going on the test drive the sales person brought out the finance manager who proceeded to tell me that I would not be able to get financing from Subaru finance because of some percentage rate of what would need to be financed you to rollover from my other vehicle. I have to finance manager several questions and when he answered the percentage changed, when I asked what change in the few minutes we were talking he then proceeded to give me another number. They then told me that I was could get financed for a Chrysler 200 and that that was all that they could do for me because they only actually had one bank and they went through Subaru finance company. We went back out to the car and my boyfriend went back in to ask another question and then he was given a force number very different from the other three numbers I had received. I think they thought I was desperate and that I would buy any car they told me I was approved for. Upon speaking with other Subaru dealerships the next day I even came to find out that Subaru does not have their own finance branch so there's no such thing as Subaru finance. I ended up purchasing my vehicle from Subaru of Wichita who not only gave me a great deal they gave me a great warranty and gap coverage and had all the paperwork done and all I had to do was come in sign and trade in my car and get my keys and drive off and it was wonderful. Briggs Subaru and Briggs automotive group will absolutely never get business from myself or my family and I would not recommend them to anyone I know. Their tactics are predatory and I'm concerned that they utilize these predatory methods on all of the young soldiers from Fort Riley that are looking to buy new cars. More

Briggs Lawrence Subaru We were out a couple Saturdays ago wanting to test drive an Impreza for my wife. We made our way out to Lawrence and were greeted by Britton Schroede We were out a couple Saturdays ago wanting to test drive an Impreza for my wife. We made our way out to Lawrence and were greeted by Britton Schroeder. He was extremely helpful and knowledgeable. Very friendly and never pushy. He showed us both 2014 and 2015 models and was patient in explaining the differences between the model years. We ended up buying a 2015 Sport Premium 2.0 from Briggs. Thanks to Britton for his excellent service. He also spent a lot of time explaining all the new features and walking us through the car. More