McCarthy Toyota of Sedalia

Above and Beyond Rob Callahan at McCarthy Toyota provided my family and myself an excellent customer experience during the sale of the Nissan Pathfinder. I sincerely a Rob Callahan at McCarthy Toyota provided my family and myself an excellent customer experience during the sale of the Nissan Pathfinder. I sincerely appreciated Rob's no pressure sales approach. When I first contacted him by phone for more information about the pathfinder he was quick to respond with a video of the vehicle emailed to me, considering the dealership had just acquired the car, and they were very flexible when I mentioned my price point. My wife was impressed when Rob delivered the pathfinder to our house (in Columbia an hour away from the dealership) for a test drive and did not give her the "sales pitch". Also delivering the car to columbia for us to test drive was going above and beyond to earn our business. If every customer that visits McCarthy Toyota receives that above mentioned treatment Rob and McCarthy will be very successful. I will definitely tell my friends about my excellent customer experience. More

WOW! Great Experience, Great People!!! After a week long battle if searching for a car and feeling like I was being "pushed into something" from my insurance company I was lead to a used, y After a week long battle if searching for a car and feeling like I was being "pushed into something" from my insurance company I was lead to a used, yet beautiful 2012 Chevy Equinox here. Ricky (salesman) went above and beyond bringing the car to ME in Blue Springs, Mo all the way from Sedalia, Mo, when he didn't have too just so that I could test drive and check out/keep the car over night and made everything work flawlessly. He was easy to talk too, and I knew it would just be great. While I was very stressed he helped to calm me down and was VERY knowledgable about the car and the whole car business in general. There was no type of intimidation factor and he was very professional. If I needed anything he just told me to let him know, and I did, and he made it happen sticking true to his word. Johnny (sales manager) , Ricky, and Mandy(financing department) were nothing short of an amazing team! They all worked together keeping the customer (me) as the center of attention and helping in every way that they could. It was a low stress process comparatively speaking on what I had been dealing with through other dealerships that whole week. They worked with me and were so flexible, I still feel so blessed I got to go through this whole process with McCarthy Toyota of Sedalia. I'm very pleased and happy with the turn out and my vehicle. I'm still in contact with these guys and would recommend them to anyone that comes my way! Such great people who really do care, and it shows! More

Car Buying Experience My husband and I have bought many new vehicles and I can honestly say this was one of the most pleasant experiences ever!! The salesperson, Ricky Ada My husband and I have bought many new vehicles and I can honestly say this was one of the most pleasant experiences ever!! The salesperson, Ricky Adair not only delivered our vehicle, but he took all the time we needed to ask questions. As this was our first Prius we had a lot of queries and he did not rush us through and truly seemed concerned that we feel comfortable with our new car. It was so pleasant to be treated as an important customer even after the sale. More

McCarthy Toyota of Sedalia was accommodating and responsive. They were very professional and worked well with our USAA purchase program. I could not have asked for of Sedalia was accommodating and responsive. They were very professional and worked well with our USAA purchase program. I could not have asked for a smoother purchase. Thanks. More

Dissapointing Experience My wife and I went to this dealership to purchase a new truck, as we were needing to trade down to lower our overhead due to overwhelming medical bill My wife and I went to this dealership to purchase a new truck, as we were needing to trade down to lower our overhead due to overwhelming medical bills. Our first encounter with Mr. Webb was over the phone when we called to see if he could help us with our situation. He said there was a very good chance of this happening for us. I told him that I could not come in for a couple of weeks due to the nature of my work. Since he could not understand what, " I will call you when I am able to come see you." means, He kept on calling me and even sending me e-mail videos to the point of distraction. When we finally did go to visit the dealership and Mr. Webb, we were treated very abruptly when they found out that they were not going to make a fast $5000.00 off of us. I can understand this dealerships need to make a profit, but come on, do you have to gouge us working folks so bad and then be abrupt when we are unable and unwilling to play your game? I wish you well, but I'm not going to let you into my wallet. My family is too important for that. Not only did you lose my sale, but you lost the sale of my two daughters who are looking for their first car. More

knowledge none of the staff knew much about the 2014 highlander xle, in particular the electronics, perhaps a Toyota school should be offered they were willing none of the staff knew much about the 2014 highlander xle, in particular the electronics, perhaps a Toyota school should be offered they were willing to try to find answers to the questions we had More

We purchased a new vehicle by writing a check. We were not pleased that we had to sit and wait for over an hour for them to be able to make the transaction. There was a line of people needing assistance not pleased that we had to sit and wait for over an hour for them to be able to make the transaction. There was a line of people needing assistance from the person who does the financing/takes the checks. Someone else should be trained to help in this area, instead of having only one person that can help in completing a transaction. Also, neither the sales person nor the sales manager gave us the correct information about the Toyota rebate when we talked to them, and when we signed the original purchase purchase form. They told us the rebate was $1500, when it actually was $2,000. That was caught by the person that took our check. I find that very poor that neither the sales manager nor the salesman knew the correct rebate amount! We also did not like the "game" they played when we made an offer, of coming back and telling us they needed to add additional fees, etc. I feel like they wasted our time and were simply inconsiderate, especially when they then changed their tune when we said we were not interested and then they accepted the offer--which was more generous than we probably should have made in the first place. We had a busy schedule that day and we did not feel like a valued customer. Our time was obviously not important to them. More

Devin has got to be the most patient sales persons we've ever dealt with! He was courteous, understanding, professional and yet had a great sense of humor. We'd spoken (phone & email) with him sever we've ever dealt with! He was courteous, understanding, professional and yet had a great sense of humor. We'd spoken (phone & email) with him several times before we went in and could tell he was definitely willing to help us eventhough our trade in was a 1989 Toyota 4WD truck. He made us feel good about our old truck and I can honestly say that is a first! We've lived in many different states and have dealt with many other dealers. This dealership has got to be the best as they really do care about their customers. They go above and beyond anything we've personally experienced before in making the whole buying/trading process totally convenient and enjoyable! We actually drove the new truck home that day which is something we've never had happen before with any vehicle we've ever purchased! The only reason we marked the price as "good" is because we wished we could have gotten more discounts but they did the best they could considering our trade, etc. We would HIGHLY recommend Devin and this dealership to everyone. More

Chad made finding a new truck easy. He made suggestions that made since. Everyone who had a hand in the whole process was friendly and polite. that made since. Everyone who had a hand in the whole process was friendly and polite. More

Chad Derstein made buying our new truck fun. Fast and easy process. He made sure we we're completely satisfied and understood everything about our new truck. Not pushy, make suggestions but listened to easy process. He made sure we we're completely satisfied and understood everything about our new truck. Not pushy, make suggestions but listened to what we wanted. A very confortable friendly atmosphere. Great to work with. Will go back next time we are looking for a new car or truck. Highly recommend! More