McCluskey Chevrolet Used Car Superstore & Body Shop

Nothing but lies and deceit in order to make a quick sale. Going into McCluskeys was probably my first mistake. Although at first my reasons for going was due to their overall customer satifaction rati Going into McCluskeys was probably my first mistake. Although at first my reasons for going was due to their overall customer satifaction rating in Cincinnati, Ohio. McCluskeys have been rated number one in customer satifaction for the last couple of years. Which is what made me decide to take my truck in to possibly create business and loyalty with a respected company. I spoke with Salesman Josh Crank after entering this establishment. We went to his office, and he then asked me what I was looking for in a vehicle. After telling Josh that I'm looking for a four-wheel drive or all-wheel drive truck for work purposes. My trade in was the first truck I have owned and knew very little about four-wheel drive and all-wheel drive vehicles. Other than putting my truck in automatic four-wheel drive by pushing a button. My knowledge of these types of vehicles was very little to none. After explaining this to Josh he let me know not to worry, because he was there to make sure I was going to get into the vehicle I was looking for. Worse case scenario he said they would be able to locate a vehicle meeting my requirements from many of the lots they had vehicles on. I was very pleased at this moment and felt I was getting the treatment of the true McCluskey family. We looked for many hours online through many different types of trucks. Josh then told me he spoke with his manager after not being able to find the truck within my payment range. Josh then comes back to me and tells me he has great news for me. A 2011 Chevrolet Silverado with four doors and less than hundred thousand miles with payments well within my range. They brought the truck in from another lot and then Josh and myself went for a test drive. When we got back I was looking for the button that engaged the four-wheel drive or all-wheel drive. Unable to locate this button I then asked Josh Crank if the vehicle was either of the two. He then told me it had this special feature known as traction control which replaced four/all- wheel drive function in other vehicles. He then showed me the button and told me, "if you push it in it this special feature would be engaged and if I pushed it again it would disengage this feature that replaced four/all-wheel drive. I had no reason not to believe Josh Crank from McCluskeys due to their highly rated place in customer service. The weekend following my purchase of this truck it just so happened to snow and then I got excited because I was in a newer truck with this new special feature and ready to try out my new truck. I unfortunately got stuck and was unable to get free I had to have a friend get me out with his four-wheel drive truck. I called Josh and explained to him what had happened to me in this truck and he apologized and said he was going to get this issue resolved and get me into a truck that was four-wheel drive. I asked him why he told me this traction control feature replaced four-wheel drive when it does not. He apologized again and said he would rectify his mistake by putting me into the type of truck i originally asked for. One month has passed by and still no response from so I then went to McCluskeys and asked to speak with Josh Crank. After waiting nearly an hour for him to appear he tells me I have to much negative equity on this truck and would need someone else to co-sign for me. I was shocked and offended by what I was being told. After being told and promised by him that this was going to be fixed and I had nothing to worry about. He told me there was nothing he could do at this moment and that I needed to wait six months or longer to try and finance another vehicle with them and get out of this truck. I then just walked out of this establishment infuriated with rage. On my next visit I asked to speak to a Manager I believe his name was Jeff or Jim one of the Sales Managers. I then began to tell him about my experience with Josh Crank and after he listened to what I had to say. He literaly told me well at least your not in the piece of xxxx you drove in here, and the truck not being four-wheel drive is only an inconvenience a couple of days out of the year. I told him I explained to Josh this would be my work truck aswell as my personal vehicle and needed it to have the four-wheel drive feature. Mainly for work would I need this feature and it would come in handy when I ever needed it during harsh weather. The sales manager then ask me if I was done complaining because there was nothing they could do for me. So I then asked him your basically telling me I'm screwed and stuck with this truck that does not have a feature that your sales representative told me it had. Which it doesn't because of his lack of knowledge or whatever excuse you want to make up for his negligence. His response to me was "Yes!" I then just walked out and left until this past weekend I lost my keys to my truck and had to go back. Im paying for key/remote protection and went to the service center and explained to them what happened to my keys. The Maintenance Manager told me I needed to go back to the McCluskey where I purchased the vehicle because I should have recieved two remotes and two keys. Which I only recieved one of each, and they needed to rectify this issue. So I went and talked to Josh Crank because he was my sales associate. He then told me to call the company and make a claim with them and just lie to them in order to get my replacement keys and the extra key and remote that should have been given to at the time of purchase. I finally talked to another manager who then told me he would get this issue resolved. I recieved a phone call last week to pick up my replacement keys and they would be left with the receptionist up front. I went in today to pick them up and they could not find my replacement keys. A sales associate called the other two locations with no luck. I give up this place or any McCluskey will never receive any other business or loyalty from me. I find it very hard to believe their ratings when I have been treated so poorly and with such neglect. My experience falls nothing short of pathetic and horrible. More

Very pleasant and relaxed My experience at McCluskey Chevrolet was positive and relaxed. I never felt too much pressure, and my salesman (Josh Crank) was very straight forward My experience at McCluskey Chevrolet was positive and relaxed. I never felt too much pressure, and my salesman (Josh Crank) was very straight forward with me and ensured that I got the best deal possible on a car that I loved. He was very flexible, reliable, and a pleasure to work with. He made the car shopping experience enjoyable and stress free! More

AMAZING! I enjoyed my experience here at McCluskey Chevrolet! Josh Crank did an amazing job at making sure I was getting the best deal and made sure I was driv I enjoyed my experience here at McCluskey Chevrolet! Josh Crank did an amazing job at making sure I was getting the best deal and made sure I was driving home in my dream car! He has great customer service skills and I had an amazing time! I highly recommend going to Josh Crank at McCluskey! Thank you for the amazing service! More

Friendly and Fast With the snow storm brewing and my credit needing a redoing, I went to McCluskey Chevrolet for a reliable car to get my family through this Winter. Br With the snow storm brewing and my credit needing a redoing, I went to McCluskey Chevrolet for a reliable car to get my family through this Winter. Brad Pope was fast and efficient. He took care of any concern and question that I had. He put me in a car that fits my families needs perfectly, I will most defiantly refer anyone I know looking for a car this to this dealership. More

Quick fast quality service November 6, 2014 I called McCluskey Chevrolet to see what cars were of my interest and spoke with a guy named Josh Crank. Josh immediately invited me November 6, 2014 I called McCluskey Chevrolet to see what cars were of my interest and spoke with a guy named Josh Crank. Josh immediately invited me out to check out some vehicles. I arrived at the Dealership on November 7, 2014. Josh insisted that they had just the vehicle I was looking for. When I got to the dealership. Josh was exactly right. Josh was patient, calm and reliable. Thanks Josh. My Wife and I love the new truck. More

New Jeep Cherokee Dealership went out and found us a 2014 Jeep Cherokee, with exactly the equipment that we wanted. Found it in Penn. and had it here within the next da Dealership went out and found us a 2014 Jeep Cherokee, with exactly the equipment that we wanted. Found it in Penn. and had it here within the next day. Superior service with absolutely NO hassles. Friendly, courteous staff and very nice office spaces. Jeff Brown went out of his way to give us a problem free buying experience. My wife and I appreciate his expertise and dedication to finding us just the vehicle we wanted. I have recommended Jeff to anyone I find that is looking for a new car and will continue to do so... More

Our experience I have never been treated so good at a car dealership before! Our salesman was Brian Williams, he worked his xxx off for my husband and I, the many ph I have never been treated so good at a car dealership before! Our salesman was Brian Williams, he worked his xxx off for my husband and I, the many phone calls and text messages showed us he cared and he never left us just hanging, he was up front and honest with us right from the start of what he could do for us and he gave us his input of the cars we were looking at (which we really appreciated). Our experience with this McCluskey dealership was wonderful and I would recommend it to all who were looking for a vehicle, they go above and beyond to help the customer. I love my Chevy Cruze LT, thanks again to Brian Williams, you are awesome!! More

I have given this rating based on this dealership's massive reach for top tier creditors and incredibly cordial and helpful sales people. Brad Pope was sincere and enthusiastic and even had another sa massive reach for top tier creditors and incredibly cordial and helpful sales people. Brad Pope was sincere and enthusiastic and even had another sales person go to one of McCluskey's other lots to bring me a truck to look at it at 7:20 at night! I have never been to a dealership that had been so adamant about listening to exactly what I want and helping me find it instead of trying to talk me into what they had on the lot. Brad searched inventory, while providing me a great blend of vehicle specs as well as personal preferences that I could easily relate to. I am a young buyer and have experienced that some dealerships don't treat you with the same respect as they would a more mature customer. That was not the case at McCluskey, Brad was incredibly thoughtful and sincere and stayed very late to help me find and finance so I could take my new purchase home with me. I am more than happy with my truck, more than happy with my service experience, and strongly recommend any potential buyers to do themselves a favor and see Brad Pope. More

I would like to say that my salesman Mr. Kenneth Franks was wonderful. I had credit issues, but was looking for a car that I would love. I like the high dollar cars; the high maintenance cars and he found was wonderful. I had credit issues, but was looking for a car that I would love. I like the high dollar cars; the high maintenance cars and he found me one that I fell in love with, plus it in my budget. Mr. Kenneth Franks treated me very well and made me feel very special. The entire staff was excellent and treated me with kindness. I can honestly say that I can and I have already referred a friend to McCluskey and Mr. Franks. Thank you Carmela Royce More

We had and a great experience at McClusky Chevrolet on Gailbraith Rd. in Cincinnati!!! They went above and beyond to put us in the vehichle we wanted at a price and terms we could afford! Gailbraith Rd. in Cincinnati!!! They went above and beyond to put us in the vehichle we wanted at a price and terms we could afford! More